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Crash when a player starts the game (Integer Divide by Zero)

Discussion in 'Editor & General Support' started by Gord10, Nov 9, 2016.

  1. Gord10

    Gord10

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    Mar 27, 2013
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    I have been contacted that a player can't play Graveyard Shift, it crashes. I asked him to send the log files.

    output_log
    error.log
    He uses Windows 8.1. The GraveyardShift.exe caused an Integer Divide by Zero (0xc0000094) looked like important to me. There is no divide by zero in the beginning scene of the game, though. Game works fine for all other thousands of players.

    What might be the problem? We use Marmoset Skyshop, by the way.
     
  2. Gord10

    Gord10

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    The whole output_log.txt file is

     
  3. dudester

    dudester

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    I dont see any divide by zero exceptions i'd say ask the guy to update his drivers as the old 14.x drivers were fualty
     
  4. Gord10

    Gord10

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    Hmm, is 14.x written in the logs?
     
  5. dudester

    dudester

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    no but they dont normally appear in the logs , that divide by zero exception is not from a script thats from the .exe itself so nothing can fix it
     
  6. Gord10

    Gord10

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    I see.

    By the way, he says that his video drivers are updated.
     
  7. dudester

    dudester

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    either its a random error or it crashes every time. if its just him and crashes every time then it must be his computer .
     
  8. TietoVisa

    TietoVisa

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    May 8, 2013
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    Sorry for bumping old thread. We have had a few reports with same exception and very similar stacktrace. Also using same Unity version 5.4.2f1. The crash happens in Unity-player's side, so updating might help (also if you have already updated, did it fix the problem?)
     
  9. Gord10

    Gord10

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    Yes, he says that the game now works without a problem after we updated the Unity version.
     
  10. Snowed-In

    Snowed-In

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    Jan 29, 2016
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    Hi guys

    We are experiencing this also with our game for many users. We are on Unity 5.4.1. What version of Unity did you upgrade to to make this issue go away? We'd like to avoid upgrading all the way to 5.5.
     
  11. Gord10

    Gord10

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    5.5.0p3
     
  12. Snowed-In

    Snowed-In

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    Thanks for the quick reply!
     
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