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CRASH Unhandled exception at 0x00007FF916427A8C (UnityPlayer.dll)

Discussion in 'Windows' started by thebetabear, Jan 11, 2020.

  1. thebetabear

    thebetabear

    Joined:
    Jan 11, 2020
    Posts:
    3
    Hello!

    I've been currently dealing with a problem in the game Super Animal Royal, which runs on Unity. I didn't create the game, but I've been working with one of the head devs at Pixile studios to try and troubleshoot the crash, but so far early in the process, we're both stumped.

    Here is a drive link to the output log, error log, and crash dmp files

    I opened the dmp file in Visual Studio and ran the debugger to try and find the location of the problem. It comes up with an error, but the error page states "Source Not Available". The dialog box shows "Unhandled exception at 0x00007FF916427A8C (UnityPlayer.dll) in crash.dmp: 0xC0000005: Access violation reading location 0xFFFFFFFFFFFFFFFF."

    I have very vague guesses as to what it might be with my limited knowledge, but with 0xC0000005 it seems to be some sort of memory problem, but whether it's my RAM hardware or on the software end I do not know. Hopefully, this information will help us narrow down the problem.

    Thanks so much!
     

    Attached Files:

  2. thebetabear

    thebetabear

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    Jan 11, 2020
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    I have added 6 more crash reports in folders with the logs and dmp files in each folder into the drive link, respectively. Hopefully that will help.
     
  3. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

    Joined:
    Jul 25, 2013
    Posts:
    7,203
    thebetabear likes this.
  4. thebetabear

    thebetabear

    Joined:
    Jan 11, 2020
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    Thanks for the help. I'll try to do so and report back with my findings

    EDIT: I have a few files from WER ReportArchive. I've added the latest one to the drive folder (Forum won't accept the file)

    EDIT2: I seem to be having the same crashing problems with Minion Masters, so I added the .wer file from that crash as well.
     
    Last edited: Jan 18, 2020
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