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Resolved Crash reports unusable since last week

Discussion in 'Unity Cloud Diagnostics' started by EG-Fred, Oct 6, 2021.

  1. EG-Fred

    EG-Fred

    Joined:
    Jul 29, 2020
    Posts:
    2
    Since a few days we only have those type of crash reports and we didn't change a thing on how our symbols are uploaded:
    View attachment 933337
    Code (CSharp):
    1. Thread 0 (crashed)
    2. 0   ntdll                              0x00007ff93ddcd8c4 <symbols missing for uuid: E2BF5EA3ECAA1D5310F1E166306A0BCC1>
    3. 1   KERNELBASE                         0x00007ff93b5ecb70 <symbols missing for uuid: 1331B83FEA0169B4C83904E0D987265A1>
    4. 2   KERNELBASE                         0x00007ff93b5eca6e <symbols missing for uuid: 1331B83FEA0169B4C83904E0D987265A1>
    5. 3   UnityPlayer                        0x00007ff8e2296ab2 <symbols missing for uuid: A681D66CAA43499B99DA88C6CB4B0EC21>
    6. 4   UnityPlayer                        0x00007ff8e2296b42 <symbols missing for uuid: A681D66CAA43499B99DA88C6CB4B0EC21>
    I see all those threads about the API not responding, is it linked ?
     
  2. EG-Fred

    EG-Fred

    Joined:
    Jul 29, 2020
    Posts:
    2
    After an exchange with Unity support via a ticket, they solved the problem on the server side and we are now able to get normal logs an stacktraces (at least for the new ones)
    Problem solved ✅