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Crash on startup from Steam - WinScreenSetup SetResolution

Discussion in 'Windows' started by TitanUnity, Dec 11, 2018.

  1. TitanUnity

    TitanUnity

    Joined:
    May 15, 2014
    Posts:
    180
    We received a crash.dmp file from one of many players we have where our game crashes on startup. After poking around with these for a bit, I think we figured out how to read the call stack.

    We're seeing this stack that seems internal to Unity:
    ErrorStack.JPG

    I've attached the output_log, error.log, and crash.dmp files.

    Would be helpful to know if I'm not reading the crash.dmp file properly or if this is possibly an issue with Unity?
    Thanks
     

    Attached Files:

  2. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

    Joined:
    Jul 25, 2013
    Posts:
    10,646
    It's certainly a bug in Unity and we would like a bug report (that dump and a link to this thread should be enough for the report).

    However, while we might fix the crash, the game might still not work correctly on the gamer's machine. Take a look at this from the log:

    Code (csharp):
    1. GfxDevice: creating device client; threaded=1
    2. Direct3D:
    3.     Version:  Direct3D 11.0 [level 11.0]
    4.     Renderer: Software Adapter (ID=0x0)
    5.     Vendor:   (null)
    6.     VRAM:     1018 MB
    7.     Driver:   8.15.10.1749
    It seems the person doesn't have drivers installed for their GPU. At least that's what D3D11 thinks.