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Crash logging not working any more

Discussion in 'Unity Cloud Diagnostics' started by antti.svenn, Sep 15, 2015.

  1. antti.svenn

    antti.svenn

    Joined:
    Jan 21, 2014
    Posts:
    1
    We noticed that our project hasn't been generating crash logs for the last three months. Reinstalling the Crashlog-plugin didn't help, neither did clearing the old crash database or creating a new project in the Perf cloud. Any ideas where to look for the problem? We're using Unity 5.2.0f3 at the moment and building for iOS using IL2CPP if that matters.

    Screenshot 2015-09-15 13.24.39.png
     
    antti.svenn, Sep 15, 2015
    #1

  2. Zilk

    Zilk

    Joined:
    May 10, 2014
    Posts:
    333
    I have the same issue. Also iOS doesn't seem to report crashes when run in fast but no exceptions either.
     
    Last edited: Sep 18, 2015
    Zilk, Sep 18, 2015
    #2

  3. sebastiansgames

    sebastiansgames

    Joined:
    Mar 25, 2014
    Posts:
    114
    Is this working? I've gotten one crash report from running in editor, and zero from testing on iOS devices (i know there have been crashes-- i've witnessed some).

    The silence on this forum is a little worrying. Is Unity performance still happening?
     
    sebastiansgames, Oct 8, 2015
    #3

  4. ortin

    ortin

    Joined:
    Jan 13, 2013
    Posts:
    221
    They advertised it quite heavily at Unite Boston but looking at activity of this forum it seems to be dead...
     
    ortin, Oct 15, 2015
    #4

  5. ChrisLundquist

    ChrisLundquist

    Unity Technologies

    Joined:
    Mar 2, 2015
    Posts:
    55
    antti.svenn,
    If you're still having trouble with crash send me an email chrisl@unity3d.com

    SebastianGames,
    Crash is still happening. Behind the scenes we've been working on infrastructure improvements to make things as efficient as possible.
    If crash isn't working on iOS that is definitely something I'd like to fix. If you have any details send them my way!

    Chris Lundquist
     
    ChrisLundquist, Oct 22, 2015
    #5

  6. sebastiansgames

    sebastiansgames

    Joined:
    Mar 25, 2014
    Posts:
    114
    Thanks for the reply, Chris-- I believe that I had my iOS build set to fast no exceptions-- I've read here that it only works with slow and safe builds. Any word on whether getting crash reports with fast no exceptions on iOS is forthcoming?

    That would really be necessary to test crashes on published games in the hands of the public...
     
    sebastiansgames, Oct 27, 2015
    #6

  7. wcorwin

    wcorwin

    Joined:
    Feb 7, 2014
    Posts:
    9
    Looking in to this internally. Sorry it took so long to get back to you folks.
     
    wcorwin, Oct 29, 2015
    #7

  8. jasondena

    jasondena

    Joined:
    Mar 7, 2014
    Posts:
    1
    Fast with no exceptions not reporting makes sense, because the game won't fire exceptions. Reporting likely requires exceptions.
     
    jasondena, Nov 6, 2015
    #8

  9. Zilk

    Zilk

    Joined:
    May 10, 2014
    Posts:
    333
    I noticed this too, however releasing a game in anything else than "Fast with no exceptions" is not possible. I understand that reports can't be sent after a crash but if a crash happened it would be nice if it was sent on the next session.
     
    Zilk, Nov 21, 2015
    #9