Question Crash java.lang.Error

Hi,i have released an app on the play store and i get many time the same error, lot of user can't play my game and i really don't know what to do, many thanks for any help.
I am using unity version 2020. 3. 2f1.

Code (CSharp):

1. java.lang.Error: *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
2. Version '2020.3.2f1 (8fd9074bf66c)', Build type 'Release', Scripting Backend 'il2cpp', CPU 'armeabi-v7a'
3. Build fingerprint: 'samsung/j4corelteub/j4corelte:8.1.0/M1AJB/J410GUBS1ATL1:user/release-keys'
4. Revision: '6'
5. ABI: 'arm'
6. Timestamp: 2021-05-09 14:02:22-0300
7. pid: 14713, tid: 15021, name: UnityGfxDeviceW  >>> com.os.space.force.galaxy.alien <<<
8. uid: 10117
9. signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x7c
10. Cause: null pointer dereference
11.     r0  00000084  r1  0000007c  r2  00d00000  r3  00000000
12.     r4  00000000  r5  00d00000  r6  896ad000  r7  00000002
13.     r8  000c7930  r9  0077c2c8  r10 77a00040  r11 00000000
14.     ip  952ba2ed  sp  777bf680  lr  952b9fb7  pc  952fb4da
15.  
16. backtrace:
17.       #00 pc 000f74da  /vendor/lib/egl/libRBGLESv2_adreno.so (rb_vbo_getptr+38)
18.       #01 pc 000b5fb3  /vendor/lib/egl/libRBGLESv2_adreno.so (stream_buffer_object+46)
19.       #02 pc 000b64f3  /vendor/lib/egl/libRBGLESv2_adreno.so (core_glFlushMappedBufferRange+518)
20.       #03 pc 00305ed0  /mnt/asec/com.os.space.force.galaxy.alien-1/lib/arm/libunity.so (BuildId: fb3cb14e6bfbdb17c374e3d16efad4ca3679f9bb)
21.       #04 pc 003143b4  /mnt/asec/com.os.space.force.galaxy.alien-1/lib/arm/libunity.so (BuildId: fb3cb14e6bfbdb17c374e3d16efad4ca3679f9bb)
22.       #05 pc 0031430c  /mnt/asec/com.os.space.force.galaxy.alien-1/lib/arm/libunity.so (BuildId: fb3cb14e6bfbdb17c374e3d16efad4ca3679f9bb)
23.       #06 pc 004864dc  /mnt/asec/com.os.space.force.galaxy.alien-1/lib/arm/libunity.so (BuildId: fb3cb14e6bfbdb17c374e3d16efad4ca3679f9bb)
24.       #07 pc 0048668c  /mnt/asec/com.os.space.force.galaxy.alien-1/lib/arm/libunity.so (BuildId: fb3cb14e6bfbdb17c374e3d16efad4ca3679f9bb)
25.       #08 pc 004ab2a8  /mnt/asec/com.os.space.force.galaxy.alien-1/lib/arm/libunity.so (BuildId: fb3cb14e6bfbdb17c374e3d16efad4ca3679f9bb)
26.       #09 pc 008bf9d1  /mnt/asec/com.os.space.force.galaxy.alien-1/lib/arm/libunity.so (BuildId: fb3cb14e6bfbdb17c374e3d16efad4ca3679f9bb)
27.       #10 pc 008c02b3  /mnt/asec/com.os.space.force.galaxy.alien-1/lib/arm/libunity.so (BuildId: fb3cb14e6bfbdb17c374e3d16efad4ca3679f9bb)
28.       #11 pc 008b9ccb  /mnt/asec/com.os.space.force.galaxy.alien-1/lib/arm/libunity.so (BuildId: fb3cb14e6bfbdb17c374e3d16efad4ca3679f9bb)
29.       #12 pc 0024337f  /mnt/asec/com.os.space.force.galaxy.alien-1/lib/arm/libunity.so (BuildId: fb3cb14e6bfbdb17c374e3d16efad4ca3679f9bb)
30.       #13 pc 000479df  /system/lib/libc.so (__pthread_start(void*)+22) (BuildId: 479be3f158d10cab6008353bc753cedc)
31.       #14 pc 0001b2dd  /system/lib/libc.so (__start_thread+32) (BuildId: 479be3f158d10cab6008353bc753cedc)
32.  
33.         at libRBGLESv2_adreno.rb_vbo_getptr(rb_vbo_getptr:38)
34.         at libRBGLESv2_adreno.stream_buffer_object(stream_buffer_object:46)
35.         at libRBGLESv2_adreno.core_glFlushMappedBufferRange(core_glFlushMappedBufferRange:518)
36.         at libunity.0x305ed0(Unknown:-2)
37.         at libunity.0x3143b4(Unknown:-2)
38.         at libunity.0x31430c(Unknown:-2)
39.         at libunity.0x4864dc(Unknown:-2)
40.         at libunity.0x48668c(Unknown:-2)
41.         at libunity.0x4ab2a8(Unknown:-2)
42.         at libunity.0x8bf9d1(Unknown:-2)
43.         at libunity.0x8c02b3(Unknown:-2)
44.         at libunity.0x8b9ccb(Unknown:-2)
45.         at libunity.0x24337f(Unknown:-2)
46.         at libc.__pthread_start(void*)(__pthread_start:22)
47.         at libc.__start_thread(__start_thread:32)

 

I use the Stacktrace Utility, and here are the results. any one help me

 

Thank for your reply. I've checked out your link and follow its instruction.
The "Strip Engine Code" in my project has been enabled. Before I build the apk, I enabled the "Create symbols.zip" in the Build Setting. After that, I unzipped that file.
In "Stacktrace Utility", I configure symbol paths, then pick custom location, and finally link it to the unzip folder from before. Resolver stacktrace, here is the result. Is it correct?

 

I deselected "ARM64 symbols", and here is the result, is it done correctly? If it is correct, please give me some advice to resolve this error.

 

I can't give you full logcat because I don't know the steps which cause the errors. I have configured symbol paths again and here's the result (with pictures attached below). If it's not correct, then how to Configure Symbol Paths right. I use the Strip Engine Code.

 

I'm sorry, my fault. I have configured symbol paths again and here's the result. May be it's correct

 

Dear Tomas1856, thanks for your reply! But one more question, how can I upload my symbols.zip which size is 2GB when the limit of Google is only 300mb? I followed this guide "https://docs.unity3d.com/2021.1/Documentation/Manual/android-symbols.html" but it didn't help at all. Please give me some advice. Thank you!

 

Hey sorry for digging this up again, but I'm a bit confusing about this.

So when using IL2CPP and Code Stripping, we should ignore the libunity.so symbols inside the folder:

{UNITY_INSTALATION}\Editor\Data\PlaybackEngines\AndroidPlayer\Variations\il2cpp\Release\Symbols

and we should use the `libil2cpp.sym.so` from the appropriated architecture from the Symbols.zip?

Should we use the dbg version?