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Question Crash and Exception Reporting has no data

Discussion in 'Unity Cloud Diagnostics' started by zhonglianhudong, Feb 16, 2022.

  1. zhonglianhudong

    zhonglianhudong

    Joined:
    Nov 18, 2021
    Posts:
    1
    Unity 2020.3.25f1c1

    Game services Crashes and exceptions is turn on,why dashboard has no data,just show the information:
    We couldn't find any crash or exception occurences within the selected timeframe.

    the app is on line and has more than 1000 users.
     

    Attached Files:

    zhonglianhudong, Feb 16, 2022
    #1

  2. ValeryNikulina

    ValeryNikulina

    Unity Technologies

    Joined:
    Oct 26, 2020
    Posts:
    138
    Hi,

    I'd suggest to set up and throw a testing exception to see if you receive it in the Dashboard. After that I'd suggest to submit a support ticket for us to see more details into your project. Thanks!
     
    ValeryNikulina, Feb 16, 2022
    #2

  3. omanuke

    omanuke

    Joined:
    May 5, 2017
    Posts:
    30
    Hi,
    How long does it take that crash or errors appears in the dashboard?
     
    omanuke, Jun 20, 2022
    #3

  4. Tom-Mensink

    Tom-Mensink

    Joined:
    Jul 27, 2017
    Posts:
    17
    Same, for me, applied a division by zero to test this and nothing appeared at first, but then I realized it will only report to cloud diagnostics if your app does not catch the exception. So it should not gracefully handle exceptions, or rethrow them
     
    Last edited: Jul 15, 2022
    Tom-Mensink, Jul 15, 2022
    #4