Crash after start

Hi,

a user tells me that the player crashes after displaying the main menu of the game. I have very limited information from the stack trace.

INCIDENT COUNT
1
UNITY VERSION
u2018.2.8f1
DEVICE
MacBookAir6,2
OS VERSION
Mac OS X 10.9.5
CPU
Intel(R) Core(TM) i5-4260U CPU @ 1.40GHz
GFX
Intel HD Graphics 5000 OpenGL Engine

Thread 0 (crashed)

0   Mono Runtime                       0x00007fff6cf5109d <unknown>

1   Mono Runtime                       0x00007fff6cf53df6 <unknown>

2   libdyld.dylib                      0x00007fff8e4652dd <symbols missing for uuid: cae7a50df1563d4781c0dc41eb975d38>

3   Mono Runtime                       0x000000010ffba008 <unknown>

4   Mac                                0x000000010f528cd5 LocalFileSystemOSX::Enumerate(char const*, dynamic_block_array<FileEntryInfo, 32ul>*, bool, void**, FileEnumerationFlag) const

5   Mac                                0x000000010ed17bae FileSystem::Enumerate(char const*, dynamic_block_array<FileEntryInfo, 32ul>*, bool, FileEnumerationFlag) const

6   Mac                                0x000000010e3d3758 UnityEngine::CloudWebService::DataDispatcher::EnumerateSessionFolders(SortedHashArray<FileEntryInfo, UnityEngine::CloudWebService::DataDispatcher::Hasher>&, FileEntryInfo const*&)

7   Mac                                0x000000010e3d3940 UnityEngine::CloudWebService::DataDispatcher::FindSessionContainerToDispatch()

8   Mac                                0x000000010e3d476e UnityEngine::CloudWebService::DataDispatcher::SetupSessionContainerToDispatch()

9   Mac                                0x000000010ea32385 JobQueue::Exec(JobInfo*, long long, int)

10  Mac                                0x000000010ea322dd JobQueue::Steal(JobGroup*, JobInfo*, long long, int, bool)

11  Mac                                0x000000010ea327be JobQueue::ExecuteJobFromQueue()

12  Mac                                0x000000010ea32908 JobQueue::ProcessJobs(void*)

13  Mac                                0x000000010ea31d39 JobQueue::WorkLoop(void*)

14  Mac                                0x000000010ebfa2da Thread::RunThreadWrapper(void*)

15  libsystem_pthread.dylib            0x00007fff86396899 <symbols missing for uuid: ab498556b555310e9041f67ec9e00e2c>

16  libsystem_pthread.dylib            0x00007fff8639672a <symbols missing for uuid: ab498556b555310e9041f67ec9e00e2c>

I did not find anything relevant on the web.

hj.

 

The crash report looks unsymbolicated making it more challenging to determine the source of the crash. Please see this document for more information:
https://developer.apple.com/library/archive/technotes/tn2151/_index.html

 

Thank you.
So I need the dSym files ; If I understand that page correctly (https://docs.unity3d.com/Manual/UnityPerformanceReportingFindingiOSSymbols.html) I first need to build the app on a OSX machine to get those files, but I'm currently building on a Windows computer.

hj.