Search Unity

  1. New Unity Live Help updates. Check them out here!

    Dismiss Notice

"Could not find game profile for game where gameID is "

Discussion in 'Unity Ads' started by Erikoinen, Jan 7, 2016.

  1. Erikoinen

    Erikoinen

    Joined:
    Nov 10, 2014
    Posts:
    67
    I previously used UnityAds on another project, in Unity 5.1 and/or 5.2 (can't remember), and everything worked fine. I'm now trying to initialize the ads (no lines of code yet), and once I hit play, I get these errors:

    UnityAdsEditor: Server returned error message: Could not find game profile for game where gameId is my_id
    UnityEngine.Advertisements.<GetAdPlan>c__Iterator0:MoveNext()

    UnityAdsEditor: Failed to fetch campaigns.
    UnityEngine.Advertisements.<GetAdPlan>c__Iterator0:MoveNext()

    Where obviously my_id is a numeric value.

    I've checked that the ID matches to the dashboard one, and figured I should also create the iTunes Connect project, but with no luck.

    Any ideas?
     
  2. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,225
    PM me your game id, and I'll look into it
     
  3. Erikoinen

    Erikoinen

    Joined:
    Nov 10, 2014
    Posts:
    67
    Hey rasmus, thanks for the quick reply. I "Started a conversation" with you. I haven't PM'd here before, that's the way to do it?
     
  4. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,225
    Normally I wouldn't consider a game id secret or anything. The worst thing that can happen, is that someone is using your game id in their project, but that would basically just be sending the revenue to you :)

    I'll take a look and get back to you. Thanks
     
  5. Erikoinen

    Erikoinen

    Joined:
    Nov 10, 2014
    Posts:
    67
    Hehe alright. Wasn't sure so figured better go this way. But thanks. :)
     
  6. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,225
    We have a problem with synchronization of data between servers (and for some reason the job didn't fail, so monitoring didn't catch it). We're investigating and will update when working again. Sorry for trouble...

    -Rasmus
     
  7. Erikoinen

    Erikoinen

    Joined:
    Nov 10, 2014
    Posts:
    67
    Alright, thank you. Does that mean that my project will start working automatically at some point?
     
  8. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,225
    Correct. Project has been created, but needs to be synchronized to the ads delivery servers (which is failing atm). No need to do anything from your side (and shouldn't affect already working games)
     
  9. Erikoinen

    Erikoinen

    Joined:
    Nov 10, 2014
    Posts:
    67
    Excellent, thanks again.
     
  10. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,225
    Should work now
     
  11. luciano182

    luciano182

    Joined:
    Oct 26, 2012
    Posts:
    28
    Rasmus, I've sent to you a message with my game information, because I'm having the same trouble.

    Best Regards,
    Luciano Rasente
     
  12. dennyroberts

    dennyroberts

    Joined:
    Feb 14, 2016
    Posts:
    3
    I'm having the same problem too, game ID 1038825. Thanks for any help!
     
  13. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,225
    @dennyroberts, what is the problem with that game id? Seems ok from our side.
     
unityunity