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"Could not establish connection with the Unity Package Manager local server process."

Discussion in 'Package Manager' started by david_o2633, Apr 17, 2020.

  1. david_o2633

    david_o2633

    Joined:
    Apr 17, 2020
    Posts:
    1
    Hello, I am a beginner with Unity and I just downloaded Unity yesterday. When I try to load up my first Unity game, I get this message:

    upload_2020-4-17_9-37-27.png


    So then I pressed Diagnose. When I opened Unity Package Manager Diagnostics, I was told to go to this forum and attach this diagnostic report and the accompanying log.
    (The diagnostic report is attached, but I'm unable to attach the accompanying log; here is what the accompanying log says:

    The accomanying file is-
    C:\Users\19725\AppData\Local\Unity\Editor\upm-diag.log

    [2020-04-17T14:48:49.256Z][INFO] Opened report file 'C:\ProgramData\Unity\UnityPackageManagerDiagnostics\diagnostic_report_Fri_04_17_2020__94848_75.txt'
    [2020-04-17T14:48:49.258Z][INFO] Starting diagnostics
    [2020-04-17T14:48:49.259Z][INFO][UpmRegistryReachable] Sending HEAD request to https://packages.unity.com
    [2020-04-17T14:48:49.537Z][INFO][PingUpmRegistry] Starting ping test on 'http://packages.unity.com/com.unity.package-manager.metadata'
    [2020-04-17T14:48:54.594Z][INFO][PingUpmDownload] Starting ping test on 'http://download.packages.unity.com/.../com.unity.package-manager.metadata-0.0.1.tgz'
    [2020-04-17T14:48:59.712Z][INFO][UpmRegistryDownloadSpeed] Starting speed test with UPM registry
    [2020-04-17T14:49:10.172Z][INFO][UpmRegistryDownloadSpeed] Download: 3.84 Megabits per second
    [2020-04-17T14:49:10.175Z][INFO][Speedtest.Net] Starting speed test with Speedtest.net
    [2020-04-17T14:49:22.177Z][INFO][Speedtest.Net] Download: 23.10 Megabits per second
    [2020-04-17T14:49:22.177Z][INFO][Speedtest.Net] Upload: 1.72 Megabits per second
    [2020-04-17T14:49:22.181Z][INFO] Finished diagnostics
    [2020-04-17T14:49:22.182Z][INFO] Created report at 'C:\ProgramData\Unity\UnityPackageManagerDiagnostics\diagnostic_report_Fri_04_17_2020__94848_75.txt'

    I'd appreciate if anyone can help me resolve this issue, thank you!
     

    Attached Files:

    david_o2633, Apr 17, 2020
    #1

  2. ethan_jl_unity

    ethan_jl_unity

    Unity Technologies

    Joined:
    Sep 27, 2018
    Posts:
    104
    Hi there,

    Thanks for the report. Could you provide some more information such that we could have a better idea about the issue?

    Can you provide the logs (Editor.log and upm.log)?
    • To gather these files, please refer to the Log files section in Unity User Manual (https://docs.unity3d.com/Manual/Log...49.673513180.1584294251-1824829955.1575308778)
    • Please keep in mind these files are written over every time Unity is executed, so they contain only the information from the last launch of the application.
    • If Unity was unable to start, the log files may not have been written to, in which case you will see the logs left over from the last successful launch which is probably not relevant to the issue you're having!
    Also, Was Unity installed through Unity Hub? Which version of Unity Hub & Unity Editor are you using?

    In the meantime, there is a troubleshoot guide that might be helpful if you haven't tried it yet
    https://forum.unity.com/threads/tro...connection-with-unity-package-manager.869683/

    Best,
    Ethan
     
    ethan_jl_unity, Apr 21, 2020
    #2