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Consistent problems uploading images

Discussion in 'Unity Connect' started by alanmthomas, Nov 20, 2018.

  1. alanmthomas

    alanmthomas

    Joined:
    Sep 7, 2015
    Posts:
    197
    I'm taking part in the 2D challenge and have been running into issues whenever I attempt to upload an animated gif. I will usually have to try uploading it 3 or 4 times before it actually takes. When I am in edit mode, everything seems fine. But once I post my update and come back to the page, the gifs aren't there.

    Are there some requirements or restrictions on gifs? Most of mine are small (at most in the 2Mb range).

    Thanks!
     
    alanmthomas, Nov 20, 2018
    #1

  2. mayue42

    mayue42

    Unity Technologies

    Joined:
    Jan 22, 2018
    Posts:
    2
    hi,
    Do you mean the gifs in this project ?
    But I can see the gifs in this project, and they looks normal.
    There may be a network problem. If you encounter this problem again, you can try to refresh the page.
     
    mayue42, Nov 20, 2018
    #2

  3. alanmthomas

    alanmthomas

    Joined:
    Sep 7, 2015
    Posts:
    197
    That's the project. And you can see the gifs, but I've had to go in, edit, and re upload images multiple times. Eventually, they take. I'm just wondering if there is something I can do so that I only need to upload them once.
     
    alanmthomas, Nov 20, 2018
    #3

  4. alanmthomas

    alanmthomas

    Joined:
    Sep 7, 2015
    Posts:
    197
    I am in fact running into the issue right now. I'm posting an update and for some reason, a gif just won't upload. Refreshing does nothing. It appears in the editor view but the image is broken in the non editor view of the project.
     
    alanmthomas, Nov 20, 2018
    #4

  5. markp-unity

    markp-unity

    Joined:
    Nov 3, 2015
    Posts:
    294
    Hey all - we'll take a look and see if there is anything we can do on our side!
     
    markp-unity, Nov 20, 2018
    #5

  6. mayue42

    mayue42

    Unity Technologies

    Joined:
    Jan 22, 2018
    Posts:
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    I could see you upload some files like "rocker2.gif" multiple times.
    But I have tried to upload the same file many times， and still can't reproduce this bug.
    Could you provide us some more information?
    Which browser and which version you are using?
    ScreenShots of the problem page include the whole browser will be much appreciated.
     
    Last edited: Nov 21, 2018
    mayue42, Nov 21, 2018
    #6

  7. alanmthomas

    alanmthomas

    Joined:
    Sep 7, 2015
    Posts:
    197
    I'm using Safari Version 12.0 (12606.2.11) on a MacBook Pro. I'll put together screens later. In the meantime, I've resorted to embedding videos which doesn't seem to cause any issues at all.
     
    alanmthomas, Nov 21, 2018
    #7

  8. alanmthomas

    alanmthomas

    Joined:
    Sep 7, 2015
    Posts:
    197
    I switched over to Chrome for editing and everything works flawlessly. I guess that means it is a Safari issue. Oh boy.
     
    alanmthomas, Nov 22, 2018
    #8