Search Unity

Connect account locked/removed

Discussion in 'Unity Connect' started by jbecana, Feb 16, 2018.

  1. jbecana

    jbecana

    Joined:
    Feb 14, 2012
    Posts:
    22
    Hi,
    two moths ago - Christmas - I duplicated my connect account by accident when logging with my Google user. As I realized that it was a new account - it was empty - I asked support for removing that account. Two days ago I received some emails from Unity Connect support: one to notify me that my duplicated account was finally deleted, and a couple more telling me that both connect accounts - original and duplicated - were locked due to "abnormal operations". What? My connect account is unreacheable now. I suspect someone made a mistake and both accounts were removed, otherwise I cannot imagine why my account is locked. Can anybody take a look? Accounts should be taken more seriously.
     
    jbecana, Feb 16, 2018
    #1

  2. markp-unity

    markp-unity

    Joined:
    Nov 3, 2015
    Posts:
    294
    Hey Kermitt,

    Sorry for the inconvenience. Lets see what happened! Please contact connect_suppot@unity3d.com to issue a formal ticket so that we can track the progress of the issue. Then we can begin looking into the issue directly. Thanks!
     
    markp-unity, Feb 16, 2018
    #2

  3. jbecana

    jbecana

    Joined:
    Feb 14, 2012
    Posts:
    22
    Done from the beginning, #465026
     
    jbecana, Feb 18, 2018
    #3