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Unity's version control component has been upgraded to Plastic SCM.

Collaborate window loads but shows nothing

Discussion in 'Unity Collaborate' started by SamohtVII, Nov 11, 2020.

  1. SamohtVII

    SamohtVII

    Joined:
    Jun 30, 2014
    Posts:
    366
    My collaborate window looks like this:
    upload_2020-11-11_12-7-56.png
    After weeks of successful pushes I added "AIO_Sky" asset from the asset store and now I'm trying to push it but it loads the thin blue line and then nothing.
    I have this error that I haven't seen before as well....

    upload_2020-11-11_12-8-50.png

    Any ideas? I deleted the \Unity\Browser\Cache\Local Storage files but still nothing.

    Thanks
     
    SamohtVII, Nov 11, 2020
    #1

  2. archanger

    archanger

    Joined:
    Oct 18, 2019
    Posts:
    2
    happens to us on two projects as well
     
    archanger, Nov 11, 2020
    #2

  3. elaneyazahar

    elaneyazahar

    Joined:
    Dec 10, 2019
    Posts:
    1
    yep my project too and all of my team have the same issue.
     
    elaneyazahar, Nov 11, 2020
    #3

  4. blackjlc

    blackjlc

    Joined:
    Oct 29, 2017
    Posts:
    2
    Having the same issue as well
     
    blackjlc, Nov 11, 2020
    #4

  5. cmessineo

    cmessineo

    Joined:
    Apr 1, 2020
    Posts:
    15
    Me too. I haven't been using Unity and Collab for long though. Is this a common thing? Should I expect it to be down for long?
     
    cmessineo, Nov 11, 2020
    #5

  6. seantarrant

    seantarrant

    Joined:
    Apr 21, 2016
    Posts:
    1
    Same here. Project with Collab has been working great for the past week and now I can't pull or push.
     
    seantarrant, Nov 11, 2020
    #6

  7. ollieblanks

    ollieblanks

    Unity Technologies

    Joined:
    Aug 21, 2017
    Posts:
    429
    Hi all,

    The development team have identified an issue with a dependency that the Collaborate service utilises. We are currently working on a resolution.

    Our Cloud Services Status page has been updated to reflect this active incident. Pulling changes can still be done via the Collab History window but publishing changes to the service is still currently blocked.

    I apologise for the inconvenience this has caused and I will keep you all updated via this thread.
     
    ollieblanks, Nov 11, 2020
    #7
    cmessineo likes this.

  8. cmessineo

    cmessineo

    Joined:
    Apr 1, 2020
    Posts:
    15
    Thanks for the reply. Any estimate on when it might be fixed?
     
    cmessineo, Nov 11, 2020
    #8

  9. xyzwqmf

    xyzwqmf

    Joined:
    Jul 27, 2020
    Posts:
    9
    @ollieblanks

    thanks for the fast reply, very appreciated. gl fixing it :)
     
    xyzwqmf, Nov 11, 2020
    #9

  10. ollieblanks

    ollieblanks

    Unity Technologies

    Joined:
    Aug 21, 2017
    Posts:
    429
    ollieblanks, Nov 11, 2020
    #10

  11. sstrong

    sstrong

    Joined:
    Oct 16, 2013
    Posts:
    2,192
    Many people (including us) have active projects on older versions including 2018.4. Let's hope you find a solution to your backend processes as updating the projects to a newer version or patch of Unity would be a very poor outcome - basically derailing many plans.
     
    sstrong, Nov 11, 2020
    #11

  12. SamohtVII

    SamohtVII

    Joined:
    Jun 30, 2014
    Posts:
    366
    Working now for me everyone. Thanks Unity team.
     
    SamohtVII, Nov 12, 2020
    #12

  13. Ryan-Unity

    Ryan-Unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi everyone, just confirming that the previously mentioned issue has been resolved. Here's a post that explains in detail what went wrong. I hope it answers all your questions.
     
    Ryan-Unity, Nov 13, 2020
    #13