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Collaborate Malfunction?

Discussion in 'Unity Collaborate' started by karthikl, Mar 21, 2019.

  1. karthikl

    karthikl

    Joined:
    Dec 27, 2018
    Posts:
    3
    Hello,
    I am collaborating on a project over the cloud with a colleague and for some reason, when we enable collaborate and everything, you can see on the timeline that changes have been made to the project. However, when we open the project with collaborate, it only imports the assets in. Not the scenes. Can someone explain to me how to fix this issue?

    Thank you.
     
  2. ollieblanks

    ollieblanks

    Unity Technologies

    Joined:
    Aug 21, 2017
    Posts:
    148
    Hi @karthikl. Sorry to hear that you have been having trouble with using the Collaborate service.

    Is it possible that the scene files are meeting one of the rules in your .collabignore file and being ignored?

    If you have reviewed your .collabignore file, and do not believe this to be the cause, for us to have a deeper look into this issue, please can you log a support ticket via the Collaborate section of the Developer Dashboard? (Collaborate > Support)
     
  3. karthikl

    karthikl

    Joined:
    Dec 27, 2018
    Posts:
    3
    My colleague and I are using the same account to collaborate (this one). Do you think that's the issue? And how to do I check whether the scene files are being ignored? Thank you.