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Collaborate is very slow

Discussion in 'Unity Collaborate' started by GDBMain, Nov 15, 2019.

  1. GDBMain

    GDBMain

    Joined:
    Oct 17, 2016
    Posts:
    2
    Hi! Our collab project is very slow.
    We downloaded network tool. Log file attached
    Trouble is routes to server:

    traceroute to 77.222.107.71 (77.222.107.71), 30 hops max, 46 byte packets
    3 209.85.252.5 96.294 ms 72.14.234.8 12.205 ms 216.239.58.255 30.935 ms
    4 172.253.65.175 98.820 ms 172.253.65.165 98.950 ms 172.253.65.175 95.200 ms
    5 209.85.252.120 100.625 ms 216.239.47.199 112.177 ms 172.253.65.177 95.653 ms
    6 72.14.237.253 105.661 ms * 105.833 ms
    7 216.239.47.101 111.354 ms 216.239.47.199 112.126 ms 112.111 ms
    8 108.170.235.148 125.307 ms * 108.170.250.85 148.514 ms
    9 209.85.250.113 142.577 ms 142.844 ms 209.85.250.77 142.351 ms
    10 108.170.250.70 148.345 ms * 209.85.250.111 143.531 ms
    11 * 108.170.250.147 144.711 ms 195.208.208.228 164.461 ms
    12 * 108.170.250.147 143.163 ms *
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    Could you help me?
     

    Attached Files:

  2. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,316
    Hi @GDBMain, I'm sorry that your access to your project is so slow. Could you try checking which region your project is being hosted in? You can check by going to the Developer Dashboard of your project, expanding the Collaborate section and click on the Storage tab. Let us know if it's hosted in the Americas or EU region.