Collaborate connection issue in China.

Hi Collaborate team

We are having trouble accessing Unity Collaborate in multiple provinces in China, which includes Shanghai, Chongqing and Shenzhen. We are all using China Telecom as our ISP. Currently we have to use VPN to upload and download changes, which is limiting our iteration and production speed. Also it seems we are unable to access unity3d.com/community as well.

Best Regards
Kai

 

Also happening in Guangxi and Henan, we have "can't get revision from server" error.

 

Hi @vamky and @chin260279979, currently Unity doesn't have any hosting services inside of China so all connections to our sites and services have to connect to other countries. This can result in some of these connections getting dropped or being slowed down so significantly that it ends up impacting Chinese users' abilities to connect to Unity hosted sites or services. We are in the process of being able to host approved versions of our sites and services inside of China to help alleviate this issue.

In the meantime, using a VPN is the only available option to connect to Unity's services from Chinese regions. Make sure that you can access the following domains:

1. *.unity.com
2. *.unity3d.com
3. *.cloud.unity3d.com
4. *.amazonaws.com
5. *.googleapis.com
6. *.pubnub.com
7. packages.unity.com
8. download.packages.unity.com
9. dl.bintray.com
10. api.bintray.com
11. akamai.bintray.com

​

 

Hi Ryanc

That's good to hear! Thanks for the response!

 

I have the same issue on my side, @vamky can you tell me how to use a VPN to connect the server? seems my VPN doesn't work.

 

Hi, I guess you just need a working VPN, personally I would suggest something like ExpressVPN.