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Unity's version control component has been upgraded to Plastic SCM.

Collab Window Blank

Discussion in 'Unity Collaborate' started by dlede, Feb 15, 2018.

  1. dlede

    dlede

    Joined:
    Sep 10, 2017
    Posts:
    3
    I am having an issue trying to Collaborate with my team. I believe everything is set up correctly but the screen is as shown attached. If there is anyone who got this bug before and solved it would be great to share some insight on this issue. Thank you!
     

    Attached Files:

  2. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @dlede! I'm sorry you're running into this issue. There are a couple posts in this thread about issues with the Collab Toolbar that you can search for. But here are some of the main troubleshooting steps for this issue that you can try:
    • Turn off firewall and proxies.
    • Check if firewall allows these domains through:
      • *.unity.com
      • *.unity3d.com
      • *.cloud.unity3d.com
      • *.*.amazonaws.com
      • *.pubnub.com
    • Check if running more than one instance of Unity.
    • Delete your Packages folder:
      (Mac) <username>\Library\Unity\Packages
      (Windows) <username>\AppData\Roaming\Unity\Packages
    • Delete the files in:
      (Windows) AppData\LocalLow\Unity/Browser\Cache\Local Storage
      (Mac) <username>\Library\Unity\Browser\Cache\Local Storage
    • Re-download project from Cloud.
    If you're still having this issue after trying the above then please get in touch with our Support team, which you can figure out how to do here.
     
  3. dlede

    dlede

    Joined:
    Sep 10, 2017
    Posts:
    3
    Hello @ryanc-unity, I went around to do some of the workaround as mentioned by you and some of the other posts but apparently I got stuck at the login page now. When I login in instead of seeing my own projects, I'm looking at the directory page as shown on the collab page. Perhaps is the linkage of the directory which may be advise by you or someone who have encountered this issue before. Thanks!
     

    Attached Files:

  4. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    @dlede could you tell me which version of Unity you are using? If restarting is not displaying the launcher correctly then I would suggest reinstalling Unity.
     
  5. dlede

    dlede

    Joined:
    Sep 10, 2017
    Posts:
    3
    Unity 2017.3.1f1 (64-bit) and i already did re-install so i don't know which part is corrupted. Is there a folder or package I need to delete after i delete through the control panel?
     
  6. Tonio1308

    Tonio1308

    Joined:
    Sep 22, 2013
    Posts:
    7
    Deleted Packages and Local Storage and worked for me !
    Thanks !