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Collab Publish Error

Discussion in 'Unity Collaborate' started by homeros, Apr 5, 2019.

  1. homeros

    homeros

    Joined:
    Dec 23, 2009
    Posts:
    121
    I'm using 2018.3.5f and for the last few months, I'm having trouble publishing changes to collab server.Publish starts fine but if the total file size is greater than 100mb, the connection is dropped eventually and the collab bar says "Service Unavailable" with "No Internet Connection" below it. I also noticed the Unity Hub login is dropped when this happens.

    I try opening a few websites with my browser when this happens but they seem to open fine so I don't think there is a problem with my connection. What I noticed when I get this error is the upload is still throttled and when I check the task manager Unity still seems to have some network usage.
     

    Attached Files:

  2. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @homeros! I'm sorry that you're having troubles publishing changes. Could you try running our Network Reporting Tool to see if you're having trouble reaching any of our services? Have you also tried selecting a subset of your modified files, right-clicking on them and selecting Collaborate->Publish to selective commit a smaller number of changes to see if those publishes finish?
     
  3. homeros

    homeros

    Joined:
    Dec 23, 2009
    Posts:
    121
    I've tried selecting subsets before and they failed the same way too. But I haven't experimented if the problem is too many files with a large file size total or one big file. What I know for sure is, if the total size is something over 100-200mb I have to repeat publish process a few times. I've ran Network Reporting Tool but it can't be uploaded here, so I'm pasting the contents here:

    2019/04/05 10:26:59.754785 2019-04-05 10:26:59.7537876 +0000 UTC
    2019/04/05 10:26:59.754785 UnityNetworkReporter/0.2.8b7ccb1 (windows amd64): STARTED
    2019/04/05 10:26:59.757777 {3 1500 Ethernet 4c:cc:6a:08:29:17 broadcast|multicast}
    2019/04/05 10:26:59.759770 fe80::9823:d08f:b836:53ba/64
    2019/04/05 10:26:59.759770 169.254.83.186/16
    2019/04/05 10:26:59.759770 {13 1500 Ethernet 2 00:ff:8f:a2:67:dd broadcast|multicast}
    2019/04/05 10:26:59.761792 fe80::f972:8da6:dacf:3579/64
    2019/04/05 10:26:59.761792 169.254.53.121/16
    2019/04/05 10:26:59.761792 {17 1500 Yerel Ağ Bağlantısı* 9 b0:6e:bf:d7:7c:89 broadcast|multicast}
    2019/04/05 10:26:59.764758 fe80::7c4f:b141:e14a:3dec/64
    2019/04/05 10:26:59.764758 169.254.61.236/16
    2019/04/05 10:26:59.764758 {8 1500 Yerel Ağ Bağlantısı* 10 b0:6e:bf:d7:7c:8a broadcast|multicast}
    2019/04/05 10:26:59.765755 fe80::8c7c:6d66:f51d:ab29/64
    2019/04/05 10:26:59.766763 169.254.171.41/16
    2019/04/05 10:26:59.766763 {14 1500 Wi-Fi b0:6e:bf:d7:7c:8f up|broadcast|multicast}
    2019/04/05 10:26:59.767772 fe80::4829:8c61:e369:76b8/64
    2019/04/05 10:26:59.767772 192.168.1.110/24
    2019/04/05 10:26:59.767772 {1 -1 Loopback Pseudo-Interface 1 up|loopback|multicast}
    2019/04/05 10:26:59.769766 ::1/128
    2019/04/05 10:26:59.769766 127.0.0.1/8
    2019/04/05 10:26:59.769766 >>> resolving public-cdn.cloud.unity3d.com
    2019/04/05 10:26:59.797673 public-cdn.cloud.unity3d.com took 27.907ms
    2019/04/05 10:26:59.797673 addresses: 104.83.109.22
    2019/04/05 10:26:59.797673 >>> resolving public.cloud.unity3d.com
    2019/04/05 10:26:59.870760 public.cloud.unity3d.com took 73.0871ms
    2019/04/05 10:26:59.870760 addresses: 52.216.165.234
    2019/04/05 10:26:59.870760 >>> resolving api.unity.com
    2019/04/05 10:26:59.994858 api.unity.com took 124.0979ms
    2019/04/05 10:26:59.994858 addresses: 35.240.46.29
    2019/04/05 10:26:59.994858 >>> resolving core.cloud.unity3d.com
    2019/04/05 10:27:00.075662 core.cloud.unity3d.com took 80.8034ms
    2019/04/05 10:27:00.075662 addresses: 35.192.189.147
    2019/04/05 10:27:00.075662 >>> resolving collab.cloud.unity3d.com
    2019/04/05 10:27:00.151267 collab.cloud.unity3d.com took 75.6052ms
    2019/04/05 10:27:00.151267 addresses: 35.241.5.228
    2019/04/05 10:27:00.151267 >>> resolving pubsub.pubnub.com
    2019/04/05 10:27:00.168276 pubsub.pubnub.com took 17.0088ms
    2019/04/05 10:27:00.168276 addresses: 54.93.254.233, 54.93.254.234
    2019/04/05 10:27:00.168276 >>> resolving network-report.cloud.unity3d.com
    2019/04/05 10:27:00.240365 network-report.cloud.unity3d.com took 71.1386ms
    2019/04/05 10:27:00.240365 addresses: 35.244.239.15
    2019/04/05 10:27:00.240365 >>> connecting public-cdn.cloud.unity3d.com:443
    2019/04/05 10:27:00.326211 public-cdn.cloud.unity3d.com:443 took 85.8462ms
    2019/04/05 10:27:00.326211 connected: local=192.168.1.110:51111 remote=104.83.109.22:443
    2019/04/05 10:27:00.326211 >>> connecting public.cloud.unity3d.com:80
    2019/04/05 10:27:00.476311 public.cloud.unity3d.com:80 took 150.0998ms
    2019/04/05 10:27:00.476311 connected: local=192.168.1.110:51112 remote=52.216.165.234:80
    2019/04/05 10:27:00.476311 >>> connecting api.unity.com:443
    2019/04/05 10:27:00.554321 api.unity.com:443 took 78.0102ms
    2019/04/05 10:27:00.554321 connected: local=192.168.1.110:51114 remote=35.240.46.29:443
    2019/04/05 10:27:00.554321 >>> connecting core.cloud.unity3d.com:443
    2019/04/05 10:27:00.732339 core.cloud.unity3d.com:443 took 178.018ms
    2019/04/05 10:27:00.732339 connected: local=192.168.1.110:51115 remote=35.192.189.147:443
    2019/04/05 10:27:00.732339 >>> connecting collab.cloud.unity3d.com:443
    2019/04/05 10:27:00.775208 collab.cloud.unity3d.com:443 took 42.8687ms
    2019/04/05 10:27:00.775208 connected: local=192.168.1.110:51116 remote=35.241.5.228:443
    2019/04/05 10:27:00.775208 >>> connecting pubsub.pubnub.com:443
    2019/04/05 10:27:00.827064 pubsub.pubnub.com:443 took 51.8558ms
    2019/04/05 10:27:00.827064 connected: local=192.168.1.110:51117 remote=54.93.254.233:443
    2019/04/05 10:27:00.828059 >>> connecting network-report.cloud.unity3d.com:443
    2019/04/05 10:27:00.875112 network-report.cloud.unity3d.com:443 took 47.0526ms
    2019/04/05 10:27:00.875112 connected: local=192.168.1.110:51118 remote=35.244.239.15:443
    2019/04/05 10:27:00.875112 >>> retrieving https://public-cdn.cloud.unity3d.com/config/production
    2019/04/05 10:27:01.277193 https://public-cdn.cloud.unity3d.com/config/production took 402.0811ms
    2019/04/05 10:27:01.277193 status: 200 OK
    2019/04/05 10:27:01.277193 Server: [nginx/1.15.8]
    2019/04/05 10:27:01.277193 X-Amz-Request-Id: [17A22763A4D0A9C2]
    2019/04/05 10:27:01.277193 Last-Modified: [Thu, 18 Oct 2018 21:59:19 GMT]
    2019/04/05 10:27:01.277193 Etag: ["b3a8719f6edd12308772e823f5b59e7b"]
    2019/04/05 10:27:01.277193 Vary: [Accept-Encoding]
    2019/04/05 10:27:01.277193 Content-Type: [application/json]
    2019/04/05 10:27:01.277193 X-Amz-Id-2: [W9cOUD0Wzwnf1EzSWzu1xSxx51QvX+uuKemPNSfbgjQODLi2Jmnub6JpVsV0t59P08a56+821fs=]
    2019/04/05 10:27:01.277193 Cache-Control: [no-cache, must-revalidate]
    2019/04/05 10:27:01.277193 Date: [Fri, 05 Apr 2019 10:27:00 GMT]
    2019/04/05 10:27:01.277193 Connection: [keep-alive]
    2019/04/05 10:27:01.277193 received:
    {"activation":"https://activation.unity3d.com","ads":"https://unityads.unity3d.com/admin","analytics":"https://analytics.cloud.unity3d.com","build":"https://developer.cloud.unity3d.com","build-api":"https://build-api.cloud.unity3d.com","cdp-analytics":"https://prd-lender.cdp.internal.unity3d.com","clouddata":"https://data.cloud.unity3d.com","collab":"https://collab.cloud.unity3d.com","collab-max-files-per-commit":10000,"commenting":"https://commenting.cloud.unity3d.com","core":"https://core.cloud.unity3d.com","coreembedded":"https://embedded.cloud.unity3d.com","coreui":"https://developer.cloud.unity3d.com","genesis_api_url":"https://api.unity.com","genesis_service_url":"https://id.unity.com","identity":"https://api.unity.com","portal":"https://id.unity.com","jump":"https://jump.cloud.unity3d.com","license":"https://license.unity3d.com","sso":true,"activity-feed":false,"perf":"https://perf.cloud.unity3d.com","perf-events":"https://a:b@perf-events.cloud.unity3d.com","perf-max-batch-size":"1","perf-max-events":"100","perf-seconds-per-batch":"3","unauthenticatedurl":"/landing","unet":"https://multiplayer.unity3d.com","waitlist":"https://developer.cloud.unity3d.com","waitlist_api":"https://collab-waiting-list.cloud.unity3d.com","webauth":"https://accounts.unity3d.com","socialdashboard":"https://dashboard.heyplayapp.com","seat_required":true,"seatinfourl":"/teams/learn-more","build_upload_api_url":"https://build-artifact-api.cloud.unity3d.com","hub_installer_location":"https://public-cdn.cloud.unity3d.com/hub/prod/","hub-disable-marketing-tips":false}
    2019/04/05 10:27:01.277193 >>> retrieving http://public.cloud.unity3d.com/config/production
    2019/04/05 10:27:01.620511 http://public.cloud.unity3d.com/config/production took 343.3179ms
    2019/04/05 10:27:01.620511 status: 200 OK
    2019/04/05 10:27:01.620511 Content-Length: [1571]
    2019/04/05 10:27:01.620511 X-Amz-Id-2: [iHEnwQKoJurYI8yZ++TuDfm+QS9MdV/3tCmfi8Vwr74Ks6PP4LOCUvd/QhSZlK+juyz1Obk3Uac=]
    2019/04/05 10:27:01.620511 X-Amz-Request-Id: [1F3B373FE6651818]
    2019/04/05 10:27:01.620511 Cache-Control: [no-cache, must-revalidate]
    2019/04/05 10:27:01.620511 Last-Modified: [Thu, 18 Oct 2018 21:59:19 GMT]
    2019/04/05 10:27:01.620511 Etag: ["b3a8719f6edd12308772e823f5b59e7b"]
    2019/04/05 10:27:01.620511 Content-Type: [application/json]
    2019/04/05 10:27:01.620511 Date: [Fri, 05 Apr 2019 10:27:01 GMT]
    2019/04/05 10:27:01.620511 Server: [AmazonS3]
    2019/04/05 10:27:01.621533 received:
    {"activation":"https://activation.unity3d.com","ads":"https://unityads.unity3d.com/admin","analytics":"https://analytics.cloud.unity3d.com","build":"https://developer.cloud.unity3d.com","build-api":"https://build-api.cloud.unity3d.com","cdp-analytics":"https://prd-lender.cdp.internal.unity3d.com","clouddata":"https://data.cloud.unity3d.com","collab":"https://collab.cloud.unity3d.com","collab-max-files-per-commit":10000,"commenting":"https://commenting.cloud.unity3d.com","core":"https://core.cloud.unity3d.com","coreembedded":"https://embedded.cloud.unity3d.com","coreui":"https://developer.cloud.unity3d.com","genesis_api_url":"https://api.unity.com","genesis_service_url":"https://id.unity.com","identity":"https://api.unity.com","portal":"https://id.unity.com","jump":"https://jump.cloud.unity3d.com","license":"https://license.unity3d.com","sso":true,"activity-feed":false,"perf":"https://perf.cloud.unity3d.com","perf-events":"https://a:b@perf-events.cloud.unity3d.com","perf-max-batch-size":"1","perf-max-events":"100","perf-seconds-per-batch":"3","unauthenticatedurl":"/landing","unet":"https://multiplayer.unity3d.com","waitlist":"https://developer.cloud.unity3d.com","waitlist_api":"https://collab-waiting-list.cloud.unity3d.com","webauth":"https://accounts.unity3d.com","socialdashboard":"https://dashboard.heyplayapp.com","seat_required":true,"seatinfourl":"/teams/learn-more","build_upload_api_url":"https://build-artifact-api.cloud.unity3d.com","hub_installer_location":"https://public-cdn.cloud.unity3d.com/hub/prod/","hub-disable-marketing-tips":false}
    2019/04/05 10:27:01.621533 >>> retrieving https://api.unity.com/v1/oauth2/authorize?client_id=genesis_ui&response_type=code
    2019/04/05 10:27:01.976691 https://api.unity.com/v1/oauth2/authorize?client_id=genesis_ui&response_type=code took 355.1586ms
    2019/04/05 10:27:01.976691 status: 302 Found
    2019/04/05 10:27:01.976691 Location: [https://id.unity.com/en/conversations/c7184e1f-4ded-44d2-b64d-e4aa41c583e4006f]
    2019/04/05 10:27:01.976691 Set-Cookie: [_fs=e160adcb4bc4dba4d40f2c847f2d1118#0775c3557138fed4ba10d4c28187383523e7a6c11238af97e9a10b5816167ba6456facf3ac29bd6aaed2979394fa2428;Version=1;Domain=.unity.com;Path=/;Max-Age=3600;Secure;HttpOnly;Expires=Fri, 05 Apr 2019 11:27:00 GMT]
    2019/04/05 10:27:01.976691 Sc-Request-Id: [8ba50389-f8bd-444e-93dd-f3436e4d86a8]
    2019/04/05 10:27:01.976691 Cache-Control: [no-cache, no-store, must-revalidate]
    2019/04/05 10:27:01.976691 Pragma: [no-cache]
    2019/04/05 10:27:01.976691 Expires: [0]
    2019/04/05 10:27:01.976691 Date: [Fri, 05 Apr 2019 10:26:59 GMT]
    2019/04/05 10:27:01.976691 Content-Length: [0]
    2019/04/05 10:27:01.976691 received:
    2019/04/05 10:27:01.976691 >>> retrieving https://core.cloud.unity3d.com/
    2019/04/05 10:27:02.714677 https://core.cloud.unity3d.com/ took 737.9855ms
    2019/04/05 10:27:02.714677 status: 302 Found
    2019/04/05 10:27:02.714677 Cache-Control: [no-cache]
    2019/04/05 10:27:02.714677 Content-Length: [0]
    2019/04/05 10:27:02.714677 Location: [https://developer.cloud.unity3d.com/]
    2019/04/05 10:27:02.714677 received:
    2019/04/05 10:27:02.714677 >>> retrieving https://collab.cloud.unity3d.com/api/health
    2019/04/05 10:27:02.941545 https://collab.cloud.unity3d.com/api/health took 226.8679ms
    2019/04/05 10:27:02.941545 status: 200 OK
    2019/04/05 10:27:02.941545 Etag: [W/"3b79f49cffd745b7a365d2f16e93696e"]
    2019/04/05 10:27:02.941545 Vary: [Accept-Encoding Origin]
    2019/04/05 10:27:02.941545 X-Request-Id: [8bf27525-0a0e-4b0a-9c09-c1a4b6aec5dd]
    2019/04/05 10:27:02.941545 X-Frame-Options: [SAMEORIGIN]
    2019/04/05 10:27:02.941545 Alt-Svc: [clear]
    2019/04/05 10:27:02.941545 Access-Control-Allow-Credentials: [true]
    2019/04/05 10:27:02.941545 Cache-Control: [max-age=30, public]
    2019/04/05 10:27:02.941545 Date: [Fri, 05 Apr 2019 10:27:01 GMT]
    2019/04/05 10:27:02.941545 Server: [collab-service]
    2019/04/05 10:27:02.941545 X-Content-Type-Options: [nosniff]
    2019/04/05 10:27:02.941545 Via: [1.1 google]
    2019/04/05 10:27:02.941545 Access-Control-Allow-Origin: []
    2019/04/05 10:27:02.941545 Content-Type: [application/json; charset=utf-8]
    2019/04/05 10:27:02.941545 X-Xss-Protection: [1; mode=block]
    2019/04/05 10:27:02.941545 received:
    {"now":1554460006,"db":true,"gluster":true,"status":"ok"}
    2019/04/05 10:27:02.941545 >>> retrieving https://pubsub.pubnub.com/
    2019/04/05 10:27:03.158287 https://pubsub.pubnub.com/ took 216.7428ms
    2019/04/05 10:27:03.158287 status: 404 Nothing
    2019/04/05 10:27:03.158287 Access-Control-Allow-Methods: [GET]
    2019/04/05 10:27:03.158287 Date: [Fri, 05 Apr 2019 10:27:01 GMT]
    2019/04/05 10:27:03.158287 Content-Type: [text/javascript; charset="UTF-8"]
    2019/04/05 10:27:03.158287 Content-Length: [2]
    2019/04/05 10:27:03.158287 Connection: [keep-alive]
    2019/04/05 10:27:03.158287 Cache-Control: [no-cache]
    2019/04/05 10:27:03.158287 Access-Control-Allow-Origin: [*]
    2019/04/05 10:27:03.158287 received:
    []
    2019/04/05 10:27:03.158287 >>> retrieving https://network-report.cloud.unity3d.com/v1/ping
    2019/04/05 10:27:03.576073 https://network-report.cloud.unity3d.com/v1/ping took 417.7853ms
    2019/04/05 10:27:03.576073 status: 200 OK
    2019/04/05 10:27:03.576073 Content-Type: [application/json; charset=utf-8]
    2019/04/05 10:27:03.576073 Date: [Fri, 05 Apr 2019 10:27:02 GMT]
    2019/04/05 10:27:03.576073 Content-Length: [1434]
    2019/04/05 10:27:03.576073 Via: [1.1 google]
    2019/04/05 10:27:03.576073 Alt-Svc: [clear]
    2019/04/05 10:27:03.577078 received:
    {"Version":"0.2.8b7ccb1","ReceivedAt":1554460022205832642,"ExternalIp":"78.181.142.50","GeoInfo":{"City":{"GeoNameID":745044,"Names":{"de":"Istanbul","en":"Istanbul","es":"Estambul","fr":"Istanbul","ja":"イスタンブール","pt-BR":"Istambul","ru":"Стамбул","zh-CN":"伊斯坦布尔"}},"Continent":{"Code":"AS","GeoNameID":6255147,"Names":{"de":"Asien","en":"Asia","es":"Asia","fr":"Asie","ja":"アジア","pt-BR":"Ásia","ru":"Азия","zh-CN":"亚洲"}},"Country":{"GeoNameID":298795,"IsInEuropeanUnion":false,"IsoCode":"TR","Names":{"de":"Türkei","en":"Turkey","es":"Turquía","fr":"Turquie","ja":"トルコ共和国","pt-BR":"Turquia","ru":"Турция","zh-CN":"土耳其"}},"Location":{"AccuracyRadius":5,"Latitude":41.018,"Longitude":28.9745,"MetroCode":0,"TimeZone":"Europe/Istanbul"},"Postal":{"Code":"34110"},"RegisteredCountry":{"GeoNameID":298795,"IsInEuropeanUnion":false,"IsoCode":"TR","Names":{"de":"Türkei","en":"Turkey","es":"Turquía","fr":"Turquie","ja":"トルコ共和国","pt-BR":"Turquia","ru":"Турция","zh-CN":"土耳其"}},"RepresentedCountry":{"GeoNameID":0,"IsInEuropeanUnion":false,"IsoCode":"","Names":null,"Type":""},"Subdivisions":[{"GeoNameID":745042,"IsoCode":"34","Names":{"de":"Istanbul","en":"Istanbul","es":"Provincia de Estambul","ja":"イスタンブール","ru":"Стамбул","zh-CN":"伊斯坦布尔"}}],"Traits":{"IsAnonymousProxy":false,"IsSatelliteProvider":false}}}
    2019/04/05 10:27:03.806746 message subscription took 128.9452ms
    2019/04/05 10:27:03.806746 >>> retrieving https://network-report.cloud.unity3d.com/v1/bandwidth?count=4
    2019/04/05 10:27:04.175206 https://network-report.cloud.unity3d.com/v2/traceroute took 368.4597ms
    2019/04/05 10:27:04.175206 status: 200 OK
    2019/04/05 10:27:04.882054 https://network-report.cloud.unity3d.com/v1/bandwidth?count=4 took 1.0753076s
    2019/04/05 10:27:04.882054 status: 200 OK
    2019/04/05 10:27:04.886951 upload-0: bytes=4194304 concurrency=4
    2019/04/05 10:27:52.672935 upload #1 4194304 bytes status: 200 OK
    2019/04/05 10:27:52.672935 upload #1 4194304 bytes took 47.7859847s
    2019/04/05 10:27:58.120059 upload #2 4194304 bytes status: 200 OK
    2019/04/05 10:27:58.120059 upload #2 4194304 bytes took 53.2331087s
    2019/04/05 10:27:58.498075 upload #3 4194304 bytes status: 200 OK
    2019/04/05 10:27:58.498075 upload #3 4194304 bytes took 53.6111249s
    2019/04/05 10:28:02.062682 upload #0 4194304 bytes status: 200 OK
    2019/04/05 10:28:02.062682 upload #0 4194304 bytes took 57.1757319s
    2019/04/05 10:28:02.062682 4 concurrent uploaded 16777216 total bytes in 57.1757319s (2.35 Mbps)
    2019/04/05 10:28:02.609858 download #2 status: 200 OK
    2019/04/05 10:28:02.619832 download #7 status: 200 OK
    2019/04/05 10:28:02.632797 download #6 status: 200 OK
    2019/04/05 10:28:02.651746 download #1 status: 200 OK
    2019/04/05 10:28:02.673706 download #0 status: 200 OK
    2019/04/05 10:28:02.683679 download #5 status: 200 OK
    2019/04/05 10:28:02.690661 download #8 status: 200 OK
    2019/04/05 10:28:02.701631 download #4 status: 200 OK
    2019/04/05 10:28:02.807382 download #9 status: 200 OK
    2019/04/05 10:28:02.976949 download #3 status: 200 OK
    2019/04/05 10:28:14.131618 download #2 took 12.0679703s
    2019/04/05 10:28:19.272509 download #6 took 17.2088614s
    2019/04/05 10:28:20.649734 download #0 took 18.5860859s
    2019/04/05 10:28:20.710573 download #1 took 18.6469251s
    2019/04/05 10:28:22.447542 download #5 took 20.3838939s
    2019/04/05 10:28:23.767203 download #7 took 21.7035552s
    2019/04/05 10:28:23.953527 download #3 took 21.8898789s
    2019/04/05 10:28:24.068631 download #9 took 22.0049829s
    2019/04/05 10:28:24.867674 download #4 took 22.8040265s
    2019/04/05 10:28:25.016305 download #8 took 22.9526574s
    2019/04/05 10:28:25.017274 10 concurrent downloaded 41943040 total bytes in 22.9526574s (14.62 Mbps)
    2019/04/05 10:29:01.926019 received:
    traceroute to 78.181.142.50 (78.181.142.50), 30 hops max, 46 byte packets
    3 216.239.59.1 47.373 ms 216.239.57.137 99.769 ms 216.239.59.1 27.975 ms
    4 209.85.252.95 102.489 ms 216.239.43.125 32.833 ms 72.14.235.23 102.625 ms
    5 64.233.175.242 113.848 ms 150.129 ms 216.239.35.208 112.641 ms
    6 108.170.252.247 112.897 ms 112.777 ms 108.170.252.231 112.156 ms
    7 * * *
    8 195.175.175.143 159.566 ms 195.175.175.139 161.142 ms 195.175.175.143 159.075 ms
    9 81.212.203.145 162.282 ms 200.774 ms 212.156.251.221 159.333 ms
    10 212.156.251.136 159.371 ms 159.602 ms 161.824 ms
    11 81.212.204.201 158.605 ms 162.318 ms 161.888 ms
    12 93.155.1.156 159.943 ms 161.495 ms 163.644 ms
    13 * * *
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    2019/04/05 10:29:01.926998 Unity Network Report: COMPLETE
     
  4. homeros

    homeros

    Joined:
    Dec 23, 2009
    Posts:
    121
    @ryanc-unity did you get a chance to look at the log? I'm unable to work with my team at the moment, because it takes nearly 10 tries to send an update.
     
  5. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @homeros! We looked over your logs and it looks like there might be a timeout issue with Unity's authentication system that, in turn, is affecting Collab publishes from completing. We're pinging the Hub team now for more context on what's happening and we'll update you as soon as we have more information.
     
  6. dtakahas

    dtakahas

    Joined:
    Oct 22, 2015
    Posts:
    83
    Hi @homeros

    Your network report looks fine and normal. To let us further investigate, the next time a failure happens, could you send an email to collabsupport@unity3d.com and attach your Editor logs as outlined here and also your Unity Hub logs which can be found in one of these locations:

    Windows: %UserProfile%\AppData\Roaming\UnityHub\logs
    Mac: ~/Library/Application support/UnityHub/logs
    Linux: ~/.config/UnityHub/logs

    Thanks!