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Collab not showing changes or is blank

Discussion in 'Unity Collaborate' started by Kobaltic1, May 22, 2021.

  1. Kobaltic1

    Kobaltic1

    Joined:
    Jan 22, 2015
    Posts:
    183
    Since yesterday collab is either not showing my changes or the screen is blank.
    upload_2021-5-22_9-11-29.png

    I made a change to a file and now it is blank
    upload_2021-5-22_9-13-9.png

    I am using 2020.1.17f1
    Windows 10
    Things I have tried

    • Restarting Unity

    • Restarting my computer

    • Deleting the contents of the [username]\Appdata\Roaming\Unity\Packages folder

    • Deleting the contents of the [username]\Appdata\Locallow\Unity\Browser\Cache\Local Storage folder

    EDIT: This only happens in one project. My other projects are fine with collab.

    I need this fixed ASAP as I am working for a customer.
    Upgrading Unity is NOT and option at all.
     
    Last edited: May 22, 2021
    Kobaltic1, May 22, 2021
    #1

  2. Danny327

    Danny327

    Unity Technologies

    Joined:
    Jan 4, 2021
    Posts:
    78
    Hi there,
    Could you try deleting the project's Collab Snapshot file? This will force Collaborate to resync the local Collaborate state:
    1. Close the Unity editor
    2. Navigate to $PROJECT_ROOT/Library/Collab
    3. Delete the file named CollabSnapshot_[project-id].txt
    4. Open the project in the Unity editor
    5. Review any changes that need to publish then publish the changes.
    Can you give this a try and let me know the result?
     
    Danny327, May 25, 2021
    #2
    A01411625 likes this.

  3. Kobaltic1

    Kobaltic1

    Joined:
    Jan 22, 2015
    Posts:
    183
    This did work. However I got the issue again. Due to the size of the project it takes about 4 hours to fix the issue each time it goes blank. I can't keep going like this. Not sure why it keeps going blank either.
     
    Kobaltic1, May 25, 2021
    #3

  4. Danny327

    Danny327

    Unity Technologies

    Joined:
    Jan 4, 2021
    Posts:
    78
    I feel we need to analyze the CollabEventLogs to see what's going on when it reproduces.

    Could you follow the steps below to enable the collab event logs and share it with us:

    1) Start the Editor and use the argument -enableCollabEventLogs (steps below)
    2) Reproduce the error/unexpected behaviour you encountered
    3) Go to Help > Report A Bug
    4) Let me know what case number you receive :)

    You can start the editor using the argument by doing the following:

    On macOS, type the following into the Terminal to launch Unity:
    /Applications/Unity/Unity.app/Contents/MacOS/Unity --args -projectPath <project path> -enableCollabEventLogs

    On 64-bit Windows, type the following into the Command Prompt to launch Unity:
    C:\Program Files\Unity\Editor\Unity.exe -projectPath <project path> -enableCollabEventLogs

    If you have the editor in a different location, then adjust the path accordingly.
     
    Danny327, May 26, 2021
    #4