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COLLAB Goes slow and nonfunctional this week

Discussion in 'Unity Collaborate' started by 7fan, Mar 21, 2018.

  1. 7fan

    7fan

    Joined:
    Mar 7, 2014
    Posts:
    7
    Hi All on the forum,

    I'm Xavier Bottet, from a French small indie company. I'm using Collab, but now it is a paying solution it feels it goes bad and worse and worse. This week it is like a pain, to just commit 50 megs of datas and I've been losing like one full day doing, and re-doing a commit which does not work with a team mate on a project.

    Is it me, or is there someone else here which feel like paying for something which could be still free at this stage. At least, with such issues, I would more than appreciate that Unity refunds me for each Unity Team I've been paying.

    Regards,
    Xavier Bottet
     
    Wothanar, Marc-Saubion and jeanpoolay like this.
  2. michielMV

    michielMV

    Joined:
    Jan 11, 2018
    Posts:
    3
    We have started experiencing issues not being able to up- or download changes or even upload a project today. We've had to resort to local file transfers again.
     
  3. SmartMediaNL

    SmartMediaNL

    Joined:
    Sep 29, 2016
    Posts:
    70
    Same problem here Upload stuck at 0/23. Nothing happens. Restart didn't help
     
  4. OneOfHaze

    OneOfHaze

    Joined:
    Jun 1, 2017
    Posts:
    7
    Yup same here. Not doing anything now. Before today it worked without problems
     
  5. 7fan

    7fan

    Joined:
    Mar 7, 2014
    Posts:
    7
    It's sad and a good thing to know that it's not only on my side or due to a project issue.
     
  6. KacperKoziel

    KacperKoziel

    Joined:
    Feb 20, 2018
    Posts:
    10
    Same story here. I'm not able to download a project. Collab stucks on 2% and doesn't want to go further.
     
  7. jeanpoolay

    jeanpoolay

    Joined:
    Mar 28, 2017
    Posts:
    6
    Hi Unity Collab family,
    I am in the same trouble, cannot revert a file, cannot push a commit, cannot restore, I am so sad.

    What' wrong:
    if I try to Push or revert, the progress bar starts at 50%, but no moving.
    if I try to restore in my history panel, the progress bar stay at 0% with "Resyncing to Revision" + "preparing job".

    I work with 2017.3.1 and test it on 2 PC in 2 differents locations.

    Have a happy day
    8TooevJ.gif
     
  8. AndreasRyge

    AndreasRyge

    Joined:
    Dec 5, 2017
    Posts:
    1
    Our development team is also having problems using collab, not being able to upload or download anything.
     
    jeanpoolay likes this.
  9. DigitalGamez

    DigitalGamez

    Joined:
    Mar 4, 2015
    Posts:
    11
    Yes we cant use it. just before a big gaming event(show) and i cant get the latest work from my team members. going to be looking at git after the event so this type of issue does not happen again.
    V 5.6.1f1 for this project

    done a fresh install of unity same version to a different location and trying to pull the cloud build and that just stays on 0/(number) 0.0MB/(numberMB) in an update pop up
     
    Last edited: Mar 21, 2018
  10. jeanpoolay

    jeanpoolay

    Joined:
    Mar 28, 2017
    Posts:
    6
    Is there anybody who writes a Bug ticket ?
     
  11. reev4eg

    reev4eg

    Joined:
    May 10, 2015
    Posts:
    16
    Similar problems, we are blocking, we hope for an early solution.
     
    Last edited: Mar 21, 2018
  12. Verdemis

    Verdemis

    Joined:
    Apr 27, 2013
    Posts:
    84
    I have problems too, when trying to download the latest changes. Nothing happens.

    upload_2018-3-21_12-24-51.png
     
  13. Marc-Saubion

    Marc-Saubion

    Joined:
    Jul 6, 2011
    Posts:
    298
    Same here, Collab doesn't work today. Hopefully, it's not a critical day for me and people I'm working with don't question my choices of working tools.

    I agree with Xavier, ever since it's a paid service, collab got worse. It never manage to push or pull on the first try and can't retry on it's own, meaning we have to hold its hand to get it to work. Very professional when you have gigs to send overnight on limited bandwidth.

    I'm also considering migrating to alternative services. I preferred collab for its integration in Unity, avoiding trouble when it comes with teaching new teammates but since it's still not a finished product months after it being a paid solution, I don't see any upside to it anymore.
     
  14. atomtwist

    atomtwist

    Joined:
    Mar 20, 2013
    Posts:
    22
    Broken here as well. We got an important delivery to make to aclient by the end of the day. Hope devs are quick at fixing. Usually they are :)
     
    jeanpoolay likes this.
  15. DigitalGamez

    DigitalGamez

    Joined:
    Mar 4, 2015
    Posts:
    11
    Yeah i hope they fix it fast too
     
  16. Northstorm

    Northstorm

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    May 10, 2016
    Posts:
    5
    jeanpoolay likes this.
  17. Xagu

    Xagu

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    Oct 4, 2016
    Posts:
    3
    this.
     
  18. michielMV

    michielMV

    Joined:
    Jan 11, 2018
    Posts:
    3
    Northstorm likes this.
  19. Northstorm

    Northstorm

    Joined:
    May 10, 2016
    Posts:
    5
    Multiple people have posted messages from the support team that they are actively working on a fix.
     
  20. BourgeroDev

    BourgeroDev

    Joined:
    Sep 23, 2017
    Posts:
    1
    Our project is having the exact same issue. I at first feared some file corruption in the project settings, so I started a new project with the same assets, but the exact same issue presented itself. Glad to know that this is likely to be a server thing, but all the same, I hope for it to be resolved quickly, since we're in an essential few days right now with the project.
     
  21. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,450
    Hi everyone! We have an update on the EU service interruption that we experienced on 3/21. For more info, please check out the post here. If you are still running into issues then please don't hesitate to contact our Support team.
     
    jeanpoolay likes this.
  22. Wothanar

    Wothanar

    Joined:
    Sep 2, 2016
    Posts:
    98
    Having this issue cant revert im stuck my boss will kill me since i cant fix an assets bundle since 1 week coz the low of all the process of building assets and testing it taking me .
     
  23. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,450
    Hi @Wothanar! I'm sorry that you're running into an issue with reverting. If you need help right away then please get in touch with our Support team. You can learn how to contact them here.
     
  24. Wothanar

    Wothanar

    Joined:
    Sep 2, 2016
    Posts:
    98
    Hi ryan , well today im try to push at 3:00 am now its 6:23 am i didnt sleep and cant push , i have lost link few time and now re openning proyect takes long and it was 890 mb the upload now its less but well it says https://status.cloud.unity3d.com/ here its all operational but i get those disconnections and have to re open and all it takes for ever :(
     
  25. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,450
    Hi again @Wothanar! Are you seeing any error messages in your Console, Editor Log, or in the Collab Toolbar? Would you mind running our Network Reporting Tool and sending me the contents of the log it generates to see if there might be an issue with your network?
     
  26. Wothanar

    Wothanar

    Joined:
    Sep 2, 2016
    Posts:
    98
    we have a old version in the L
    TS 2017.4.5f1 was the version we are using, and now we see we are green in collab but we are not sync, my friend build assets bundles and get an asset that is not right its too heavy and in the assets bundle browser is same as me ... but in another are not same so i test on my local disk for fast a lil the task of testing etc... and we are going to update to 2017.4.10f1 LTS now and see if we can fix this but how we can get sync again? coz we are in green but we dont have the same results on the assets bundles build result files....
    and this happend before i can post this reply... if its help in something ...
    https://gyazo.com/da9e1c7746e68b0c179b47ea98900f49
     
  27. Wothanar

    Wothanar

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    Sep 2, 2016
    Posts:
    98
  28. Rich_A

    Rich_A

    Joined:
    Nov 22, 2016
    Posts:
    241
    Just a heads up, if restoring a large number of files, click the 'collab' button and see if there is any progress taking place.

    I had to restore 6GB/400 files, and the 'resyncing to revision' window showed zero progress, but the collab circle UI actually showed the files being slowly downloaded and restored.
     
  29. Immu

    Immu

    Joined:
    Jun 18, 2013
    Posts:
    162
    Following each new 2018.3 beta version of unity. I just updated to 2018.3.0b12, send the updates...
    And now it just displays me 'an error occured' when I try to restore those updates on my other computer, even if I do a clean project restoration.

    I can't work. Like. At all. Same concern as above. I feel like it's far from optimal after multiple years paying for it :/
     
    Marc-Saubion likes this.
  30. Prodev101

    Prodev101

    Joined:
    Aug 6, 2010
    Posts:
    49
    Same issues with 2018.1.9, we started to send files via slack to each other.. around 10000% times faster than collab.. Next project we are dumping this rubbish.. I suspect its just like other unity stuff comes out with a fanfare then never made to work properly . UNET etc..

    Running the tool.


    2018/11/30 08:15:12.638291 2018-11-30 08:15:12.6372906 +0000 UTC
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    2018/11/30 08:15:12.646278 127.0.0.1/8
    2018/11/30 08:15:12.646278 >>> resolving public-cdn.cloud.unity3d.com
    2018/11/30 08:15:12.673285 public-cdn.cloud.unity3d.com took 27.0065ms
    2018/11/30 08:15:12.673285 addresses: 104.80.202.194
    2018/11/30 08:15:12.673285 >>> resolving public.cloud.unity3d.com
    2018/11/30 08:15:12.705309 public.cloud.unity3d.com took 32.0242ms
    2018/11/30 08:15:12.706310 addresses: 52.216.136.211
    2018/11/30 08:15:12.706310 >>> resolving api.unity.com
    2018/11/30 08:15:12.743336 api.unity.com took 37.0259ms
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    2018/11/30 08:15:12.743336 >>> resolving core.cloud.unity3d.com
    2018/11/30 08:15:12.767359 core.cloud.unity3d.com took 24.0226ms
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    2018/11/30 08:15:12.768359 >>> resolving collab.cloud.unity3d.com
    2018/11/30 08:15:12.794400 collab.cloud.unity3d.com took 26.0407ms
    2018/11/30 08:15:12.794400 addresses: 35.186.218.141
    2018/11/30 08:15:12.794400 >>> resolving pubsub.pubnub.com
    2018/11/30 08:15:12.811430 pubsub.pubnub.com took 17.03ms
    2018/11/30 08:15:12.811430 addresses: 54.93.254.234, 54.93.254.233
    2018/11/30 08:15:12.811430 >>> resolving network-report.cloud.unity3d.com
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    2018/11/30 08:15:12.863465 connected: local=192.168.0.34:58876 remote=104.80.202.194:443
    2018/11/30 08:15:12.863465 >>> connecting public.cloud.unity3d.com:80
    2018/11/30 08:15:12.954627 public.cloud.unity3d.com:80 took 91.1617ms
    2018/11/30 08:15:12.954627 connected: local=192.168.0.34:58877 remote=52.216.136.211:80
    2018/11/30 08:15:12.954627 >>> connecting api.unity.com:443
    2018/11/30 08:15:12.977664 api.unity.com:443 took 23.0371ms
    2018/11/30 08:15:12.977664 connected: local=192.168.0.34:58879 remote=35.240.46.29:443
    2018/11/30 08:15:12.977664 >>> connecting core.cloud.unity3d.com:443
    2018/11/30 08:15:13.089765 core.cloud.unity3d.com:443 took 112.1009ms
    2018/11/30 08:15:13.089765 connected: local=192.168.0.34:58881 remote=35.192.189.147:443
    2018/11/30 08:15:13.089765 >>> connecting collab.cloud.unity3d.com:443
    2018/11/30 08:15:13.104768 collab.cloud.unity3d.com:443 took 15.0038ms
    2018/11/30 08:15:13.104768 connected: local=192.168.0.34:58884 remote=35.186.218.141:443
    2018/11/30 08:15:13.104768 >>> connecting pubsub.pubnub.com:443
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    2018/11/30 08:15:13.133779 connected: local=192.168.0.34:58885 remote=54.93.254.234:443
    2018/11/30 08:15:13.133779 >>> connecting network-report.cloud.unity3d.com:443
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    2018/11/30 08:15:13.148792 connected: local=192.168.0.34:58886 remote=35.244.239.15:443
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    2018/11/30 08:15:13.253821 received:
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    2018/11/30 08:15:13.253821 >>> retrieving http://public.cloud.unity3d.com/config/production
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    2018/11/30 08:15:13.463040 status: 200 OK
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    2018/11/30 08:15:14.177848 https://collab.cloud.unity3d.com/api/health took 163.0832ms
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    2018/11/30 08:15:14.177848 >>> retrieving https://pubsub.pubnub.com/
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    2018/11/30 08:15:14.303893 Access-Control-Allow-Origin: [*]
    2018/11/30 08:15:14.303893 Access-Control-Allow-Methods: [GET]
    2018/11/30 08:15:14.303893 Date: [Fri, 30 Nov 2018 08:15:10 GMT]
    2018/11/30 08:15:14.303893 Content-Type: [text/javascript; charset="UTF-8"]
    2018/11/30 08:15:14.303893 received:
    []
    2018/11/30 08:15:14.303893 >>> retrieving https://network-report.cloud.unity3d.com/v1/ping
    2018/11/30 08:15:14.557811 https://network-report.cloud.unity3d.com/v1/ping took 253.9179ms
    2018/11/30 08:15:14.557811 status: 200 OK
    2018/11/30 08:15:14.557811 Content-Type: [application/json; charset=utf-8]
    2018/11/30 08:15:14.557811 Date: [Fri, 30 Nov 2018 08:15:11 GMT]
    2018/11/30 08:15:14.557811 Content-Length: [1519]
    2018/11/30 08:15:14.557811 Via: [1.1 google]
    2018/11/30 08:15:14.557811 Alt-Svc: [clear]
    2018/11/30 08:15:14.557811 received:
    {"Version":"0.2.8b7ccb1","ReceivedAt":1543565711109025967,"ExternalIp":"87.81.159.124","GeoInfo":{"City":{"GeoNameID":2641179,"Names":{"en":"Norwood"}},"Continent":{"Code":"EU","GeoNameID":6255148,"Names":{"de":"Europa","en":"Europe","es":"Europa","fr":"Europe","ja":"ヨーロッパ","pt-BR":"Europa","ru":"Европа","zh-CN":"欧洲"}},"Country":{"GeoNameID":2635167,"IsInEuropeanUnion":true,"IsoCode":"GB","Names":{"de":"Vereinigtes Königreich","en":"United Kingdom","es":"Reino Unido","fr":"Royaume-Uni","ja":"イギリス","pt-BR":"Reino Unido","ru":"Великобритания","zh-CN":"英国"}},"Location":{"AccuracyRadius":50,"Latitude":51.4316,"Longitude":-0.1027,"MetroCode":0,"TimeZone":"Europe/London"},"Postal":{"Code":"SE27"},"RegisteredCountry":{"GeoNameID":2635167,"IsInEuropeanUnion":true,"IsoCode":"GB","Names":{"de":"Vereinigtes Königreich","en":"United Kingdom","es":"Reino Unido","fr":"Royaume-Uni","ja":"イギリス","pt-BR":"Reino Unido","ru":"Великобритания","zh-CN":"英国"}},"RepresentedCountry":{"GeoNameID":0,"IsInEuropeanUnion":false,"IsoCode":"","Names":null,"Type":""},"Subdivisions":[{"GeoNameID":6269131,"IsoCode":"ENG","Names":{"de":"England","en":"England","es":"Inglaterra","fr":"Angleterre","ja":"イングランド","pt-BR":"Inglaterra","ru":"Англия","zh-CN":"英格兰"}},{"GeoNameID":3333140,"IsoCode":"CRY","Names":{"de":"London Borough of Croydon","en":"Croydon","fr":"Croydon"}}],"Traits":{"IsAnonymousProxy":false,"IsSatelliteProvider":false}}}
    2018/11/30 08:15:14.632847 message subscription took 74.0228ms
    2018/11/30 08:15:14.632847 >>> retrieving https://network-report.cloud.unity3d.com/v1/bandwidth?count=4
    2018/11/30 08:15:14.959812 https://network-report.cloud.unity3d.com/v2/traceroute took 326.9643ms
    2018/11/30 08:15:14.959812 status: 200 OK
    2018/11/30 08:15:15.559843 https://network-report.cloud.unity3d.com/v1/bandwidth?count=4 took 926.9959ms
    2018/11/30 08:15:15.559843 status: 200 OK
    2018/11/30 08:15:15.560844 upload-0: bytes=4194304 concurrency=4
    2018/11/30 08:15:22.921290 upload #2 4194304 bytes status: 200 OK
    2018/11/30 08:15:22.921290 upload #2 4194304 bytes took 7.3604464s
    2018/11/30 08:15:23.532013 upload #1 4194304 bytes status: 200 OK
    2018/11/30 08:15:23.532013 upload #1 4194304 bytes took 7.9711694s
    2018/11/30 08:15:23.833267 upload #3 4194304 bytes status: 200 OK
    2018/11/30 08:15:23.833267 upload #3 4194304 bytes took 8.2724234s
    2018/11/30 08:15:23.866274 upload #0 4194304 bytes status: 200 OK
    2018/11/30 08:15:23.866274 upload #0 4194304 bytes took 8.3054307s
    2018/11/30 08:15:23.866274 4 concurrent uploaded 16777216 total bytes in 8.3054307s (16.16 Mbps)
    2018/11/30 08:15:23.866274 upload-1: bytes=8388608 concurrency=4
    2018/11/30 08:15:35.564118 upload #1 8388608 bytes status: 200 OK
    2018/11/30 08:15:35.564118 upload #1 8388608 bytes took 11.6978438s
    2018/11/30 08:15:38.739880 upload #2 8388608 bytes status: 200 OK
    2018/11/30 08:15:38.739880 upload #2 8388608 bytes took 14.8736053s
    2018/11/30 08:15:38.917197 upload #3 8388608 bytes status: 200 OK
    2018/11/30 08:15:38.917197 upload #3 8388608 bytes took 15.0509223s
    2018/11/30 08:15:39.547714 upload #0 8388608 bytes status: 200 OK
    2018/11/30 08:15:39.547714 upload #0 8388608 bytes took 15.6814396s
    2018/11/30 08:15:39.547714 4 concurrent uploaded 33554432 total bytes in 15.6814396s (17.12 Mbps)
    2018/11/30 08:15:39.547714 upload-2: bytes=16777216 concurrency=4
    2018/11/30 08:16:02.695872 upload #3 16777216 bytes status: 200 OK
    2018/11/30 08:16:02.695872 upload #3 16777216 bytes took 23.1481584s
    2018/11/30 08:16:07.266888 upload #2 16777216 bytes status: 200 OK
    2018/11/30 08:16:07.266888 upload #2 16777216 bytes took 27.7191742s
    2018/11/30 08:16:07.561174 upload #0 16777216 bytes status: 200 OK
    2018/11/30 08:16:07.561174 upload #0 16777216 bytes took 28.0134598s
    2018/11/30 08:16:09.739965 upload #1 16777216 bytes status: 200 OK
    2018/11/30 08:16:09.739965 upload #1 16777216 bytes took 30.1922511s
    2018/11/30 08:16:09.739965 4 concurrent uploaded 67108864 total bytes in 30.1922511s (17.78 Mbps)
    2018/11/30 08:16:10.103220 download #3 status: 200 OK
    2018/11/30 08:16:10.106234 download #6 status: 200 OK
    2018/11/30 08:16:10.113222 download #2 status: 200 OK
    2018/11/30 08:16:10.159232 download #5 status: 200 OK
    2018/11/30 08:16:10.162246 download #1 status: 200 OK
    2018/11/30 08:16:10.182256 download #8 status: 200 OK
    2018/11/30 08:16:10.190258 download #9 status: 200 OK
    2018/11/30 08:16:10.706700 download #7 status: 200 OK
    2018/11/30 08:16:10.916764 download #0 status: 200 OK
    2018/11/30 08:16:11.107824 download #4 status: 200 OK
    2018/11/30 08:16:25.602560 download #9 took 15.8625947s
    2018/11/30 08:16:25.701582 download #2 took 15.9616172s
    2018/11/30 08:16:26.244931 download #7 took 16.5049662s
    2018/11/30 08:16:26.874162 download #3 took 17.1341965s
    2018/11/30 08:16:29.026034 download #4 took 19.2860685s
    2018/11/30 08:16:31.720940 download #8 took 21.9809751s
    2018/11/30 08:16:32.406477 download #6 took 22.6665115s
    2018/11/30 08:16:33.645131 download #0 took 23.9051657s
    2018/11/30 08:16:34.105496 download #5 took 24.3655305s
    2018/11/30 08:16:35.333400 download #1 took 25.5934346s
    2018/11/30 08:16:35.333400 10 concurrent downloaded 167772160 total bytes in 25.5934346s (52.44 Mbps)
    2018/11/30 08:17:42.305805 received:
    traceroute to 87.81.159.124 (87.81.159.124), 30 hops max, 46 byte packets
    3 216.239.59.1 98.349 ms 172.253.51.161 99.950 ms 172.253.51.159 94.903 ms
    4 172.253.51.157 96.240 ms 172.253.51.155 95.448 ms 216.239.57.206 94.926 ms
    5 209.85.250.184 96.055 ms 108.170.246.140 95.677 ms 216.239.57.236 95.448 ms
    6 74.125.242.73 95.979 ms 74.125.242.105 95.999 ms *
    7 * * *
    8 * * *
    9 * * *
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *
    16 * * *
    17 * * *
    18 * * *
    19 * * *
    20 * * *
    21 * * *
    22 * * *
    23 * * *
    24 * * *
    25 * * *
    26 * * *
    27 * * *
    28 * * *
    29 * * *
    30 * * *
    2018/11/30 08:17:42.305805 Unity Network Report: COMPLETE
     
    Last edited: Nov 30, 2018
  31. Prodev101

    Prodev101

    Joined:
    Aug 6, 2010
    Posts:
    49
    Some console errors..


    InvalidOperationException: {"code": 60, "detail": "Operation is waiting to complete, please try again later"}
    UnityEditor.Collaboration.CollabHistoryPresenter.OnUpdate (System.String revisionId, Boolean updatetorevision) (at C:/buildslave/unity/build/Editor/Mono/Collab/Presenters/CollabHistoryPresenter.cs:263)
    UnityEditor.Collaboration.CollabHistoryItem.UpdateTo () (at C:/buildslave/unity/build/Editor/Mono/Collab/Views/CollabHistoryItem.cs:181)
    UnityEngine.Experimental.UIElements.Clickable.OnMouseUp (UnityEngine.Experimental.UIElements.MouseUpEvent evt) (at C:/buildslave/unity/build/Modules/UIElements/Clickable.cs:124)
    UnityEngine.Experimental.UIElements.EventCallbackFunctor`1[UnityEngine.Experimental.UIElements.MouseUpEvent].Invoke (UnityEngine.Experimental.UIElements.EventBase evt) (at C:/buildslave/unity/build/Modules/UIElements/Events/EventCallback.cs:62)
    UnityEngine.Experimental.UIElements.EventCallbackRegistry.InvokeCallbacks (UnityEngine.Experimental.UIElements.EventBase evt) (at C:/buildslave/unity/build/Modules/UIElements/Events/EventCallbackRegistry.cs:291)
    UnityEngine.Experimental.UIElements.CallbackEventHandler.HandleEvent (UnityEngine.Experimental.UIElements.EventBase evt) (at C:/buildslave/unity/build/Modules/UIElements/Events/EventHandler.cs:63)
    UnityEngine.Experimental.UIElements.EventDispatcher.DispatchEvent (UnityEngine.Experimental.UIElements.EventBase evt, IPanel panel) (at C:/buildslave/unity/build/Modules/UIElements/EventDispatcher.cs:215)
    UnityEngine.Experimental.UIElements.UIElementsUtility.DoDispatch (UnityEngine.Experimental.UIElements.BaseVisualElementPanel panel) (at C:/buildslave/unity/build/Modules/UIElements/UIElementsUtility.cs:224)
    UnityEngine.Experimental.UIElements.UIElementsUtility.ProcessEvent (Int32 instanceID, IntPtr nativeEventPtr) (at C:/buildslave/unity/build/Modules/UIElements/UIElementsUtility.cs:77)
    UnityEngine.GUIUtility.ProcessEvent (Int32 instanceID, IntPtr nativeEventPtr) (at C:/buildslave/unity/build/Modules/IMGUI/GUIUtility.cs:184)
     
unityunity