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[Collab] ExternalAPI::Failure:

Discussion in 'Unity Collaborate' started by Marc-Saubion, Jan 4, 2019.

  1. Marc-Saubion

    Marc-Saubion

    Joined:
    Jul 6, 2011
    Posts:
    351
    Collab doesn't work at all. Worse, I'm stuck on a check for changes loop. It can't be enabled on an other computer.

    Is collab down again? What is going on?
     
  2. dtakahas

    dtakahas

    Unity Technologies

    Joined:
    Oct 22, 2015
    Posts:
    83
    The service hasn't had any downtime recently. Is there any more text to the ExternalAPI::Failure log?

    > It can't be enabled on an other computer.

    What is the behavior you see there?
     
  3. dtakahas

    dtakahas

    Unity Technologies

    Joined:
    Oct 22, 2015
    Posts:
    83
    Marc, we did find logs for your errors. If things haven't started working again, please send an email to collabsupport@unity3d.com and we can help.
     
  4. Marc-Saubion

    Marc-Saubion

    Joined:
    Jul 6, 2011
    Posts:
    351
    I couldn't get the full error message because of check for changes but here is one I currently have on my other computer.

    [Collab] ExternalAPI::Failure: A request to Unity accounts has failed with HTTP status 401 Unauthorized. Please try again. If you continue to see this error, please restart Unity.

    It might be the same but I'm not sure.

    An error message telling me collaborate's toolbar can't be enabled. I don't know more because the UI is broken and it usually start working again for no reason.

    Could you define "working again"? Because that's nothing unusual and I already made many many bugs reports about all this.
     
  5. dtakahas

    dtakahas

    Unity Technologies

    Joined:
    Oct 22, 2015
    Posts:
    83
    By "working again" I mainly meant that the accounts errors went away and that Collab is back to the usual level of functionality (with the usual bugs). No need to report those again of course.

    The support email is less about reporting bugs and more about individual attention and getting you unblocked. In this case we might have taken a look to see if there was a problem with your account specifically. It's usually a faster path than the forums here, so please don't hesitate to use it.
     
  6. Marc-Saubion

    Marc-Saubion

    Joined:
    Jul 6, 2011
    Posts:
    351
    So, it turns out collaborate seriously F***ed up by destroying random part of my work and a previous commit. @dtakahas, I contacted collabsupport, can you provide whoever will work on it with the mentionned error log? thanks

    Here are the issue I'm facing.

    Created prefabs variant have lost their variant settings.
    At least one scene is missing changes.
    Assets added from a previous commit have been deleted (see screenshot below).
    Assets have been modified is some way even though I did not change them.


     
  7. mahmouds

    mahmouds

    Joined:
    Jan 29, 2015
    Posts:
    1
    Did you find a fix for this?
     
  8. Marc-Saubion

    Marc-Saubion

    Joined:
    Jul 6, 2011
    Posts:
    351
    Yes. I cancel my collaborate subscription for Plastic SCM and never looked back.

    If you have trouble setting it up, ask on their forum and PM me about it. They do an excellent job and deserve an active community support.
     
  9. sean244

    sean244

    Joined:
    Nov 4, 2017
    Posts:
    55
    This should be further addressed. If Collab really deleted his files, that's a serious issue.
     
    Marc-Saubion likes this.
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