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Collab Error "Cannot download entry"

Discussion in 'Unity Collaborate' started by milesmajefski, Aug 5, 2016.

  1. milesmajefski

    milesmajefski

    Joined:
    Sep 4, 2013
    Posts:
    9
    I am trying to download updates from a friend, but keep getting the error "Cannot download entry". This keeps me from ever updating the project! Here's the bug submission number: 820609.
    Attached is a snippet of the editor log with after opening Unity with the -enableCollabEventLogs switch.
     

    Attached Files:

  2. bradunity

    bradunity

    Unity Technologies

    Joined:
    Nov 12, 2013
    Posts:
    149
    I'm sorry things aren't working for you. It appears you've hit a bug in our service around the "
    Assets/ToBeRemoved/Materials/Material.001.mat" file. If you have your friend make a change to that file and publish the changes, I would expect that you'll be able to download successfully again.

    We are actively working on a fix, but I doubt you'll run into this particular issue again. Sorry, again, for the trouble, and let me know if this work around isn't working for you.
     
  3. milesmajefski

    milesmajefski

    Joined:
    Sep 4, 2013
    Posts:
    9
    I'm still having the issue, could it be more than just that file? There are many errors in the attached log.
     

    Attached Files:

  4. bradunity

    bradunity

    Unity Technologies

    Joined:
    Nov 12, 2013
    Posts:
    149
    Yes, it could be. If your friend touches all the files that have errors associated according to your file, I'd expect your download to succeed.
     
  5. MrLucid72

    MrLucid72

    Joined:
    Jan 12, 2016
    Posts:
    722
    Last edited: Jan 23, 2017
  6. DevinW

    DevinW

    Joined:
    Jun 19, 2014
    Posts:
    25
    Ran into this issue and just pulled down our project again - was relatively fast.
     
    ryanc-unity likes this.
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