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Bug Cloud Diagnostics Settings = No Network Connection :(

Discussion in 'Unity Cloud Diagnostics' started by mark-007, Feb 8, 2023.

  1. mark-007

    mark-007

    Joined:
    Mar 4, 2015
    Posts:
    27
    In Project Settings > Services > Cloud Diagnostics we're getting "No Network Connection :(" with a button to "Retry connection" which doesn't work.

    Also getting this in the Cloud Build

    It used to work, but has stopped all of a sudden? Anyone know how to work out what's wrong with it?

    We're also seeing an error in the console for..

    "Unable to join player connection multicast group."

    Which I'm assuming is related... might not be?

    I labelled it as bug, cos it seems like it should be a bug given that I've clearly got connectivity when it's reporting otherwise.
     
  2. mark-007

    mark-007

    Joined:
    Mar 4, 2015
    Posts:
    27
    Ok, I'm going to answer my own question.

    I had a hunch that the Oauth token had expired. So closed Unity, logged out of Unity Hub then logged back in again, relaunched the app and low and behold Cloud Diagnostics suddenly decided it had indeed got a network connection and loaded the settings properly.

    I'm still calling this a bug as "No Network Connection" is the wrong message to give a user.. it should be something like..

    "Unable to connect to Unity Services, maybe try relogging in Unity Hub"... or fix the Oauth token expiring issue (please).