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Cloud DIagnostics not see my Plus subscription

Discussion in 'Unity Cloud Diagnostics' started by eizenhorn, Nov 7, 2018.

  1. eizenhorn

    eizenhorn

    Joined:
    Oct 17, 2016
    Posts:
    2,685
    Hi!

    Cloud DIagnostics not see my Plus subscription and limit me to 25 Reports per day and only 7 day data retention!

    upload_2018-11-7_11-7-25.png

    upload_2018-11-7_11-7-48.png
     
    eizenhorn, Nov 7, 2018
    #1

  2. eizenhorn

    eizenhorn

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    Oct 17, 2016
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    eizenhorn, Nov 7, 2018
    #2

  3. emilyn_unity3d

    emilyn_unity3d

    Unity Technologies

    Joined:
    Mar 14, 2018
    Posts:
    10
    Hi eizenhorn,

    There was a brief issue where some projects with Plus or Pro subscriptions were not recognized by Cloud Diagnostics. The issue has been resolved and you should have full access now.

    Thanks!
     
    emilyn_unity3d, Nov 7, 2018
    #3
    eizenhorn likes this.

  4. eizenhorn

    eizenhorn

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    Oct 17, 2016
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    Nice to hear it :) Thank you :)
     
    eizenhorn, Nov 7, 2018
    #4

  5. sunfl0wr

    sunfl0wr

    Joined:
    Mar 11, 2015
    Posts:
    26
    We're also experiencing this problem right now. We just updated to Plus because we exceeded the quota but we still can't see any new reports submitted.
     
    sunfl0wr, Mar 11, 2019
    #5

  6. johng_unity

    johng_unity

    Unity Technologies

    Joined:
    Nov 5, 2015
    Posts:
    158
    Apologies. There was a caching issue on our side that we have resolved. Your quota should be increased now.
     
    johng_unity, Mar 11, 2019
    #6

  7. sunfl0wr

    sunfl0wr

    Joined:
    Mar 11, 2015
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    Thanks, yes it seem to have updated. But we can't see any of the bugs reported while waiting on the upgrade. Is there still some cache problem?
     
    sunfl0wr, Mar 11, 2019
    #7

  8. johng_unity

    johng_unity

    Unity Technologies

    Joined:
    Nov 5, 2015
    Posts:
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    Unfortunately, those reports were not recorded because the upgrade had not registered yet within Cloud Diagnostics. Apologies for the inconvenience.
     
    johng_unity, Mar 11, 2019
    #8

  9. sunfl0wr

    sunfl0wr

    Joined:
    Mar 11, 2015
    Posts:
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    Well that's indeed very inconvenient! The only reason we paid for the upgrade was so this wouldn't happen! And because of problem on your side we lost over half of our user reports on the first day of our beta test.
    How can they be gone when I got (currenylt non-working) links to them in my mail? Surely they must reside somewhere on your servers?
     
    sunfl0wr, Mar 12, 2019
    #9

  10. zombie177

    zombie177

    Joined:
    Dec 1, 2013
    Posts:
    2
    We are also experiencing this problem right now. We changed the organization for the project to an organization with a pro license, but the limits have not changed.
     
    zombie177, Mar 20, 2019
    #10

  11. johng_unity

    johng_unity

    Unity Technologies

    Joined:
    Nov 5, 2015
    Posts:
    158
    We are investigating this
     
    johng_unity, Mar 20, 2019
    #11

  12. johng_unity

    johng_unity

    Unity Technologies

    Joined:
    Nov 5, 2015
    Posts:
    158
    This should be resolved. You should see the correct limits now.
     
    johng_unity, Mar 21, 2019
    #12