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Bug Cloud Content Delivery won't promote release.

Discussion in 'Unity Cloud Content Delivery' started by maxkcy, Oct 16, 2023.

  1. maxkcy

    maxkcy

    Joined:
    Oct 11, 2021
    Posts:
    62
    The CCDN is not promoting my release from my "staging" bucket to my "production" bucket in the Dashboard, despite waiting more than 15 minutes. This had been a problem before, but after I had created new buckets and tried my process again, I did not encounter any issues for a few weeks. The buckets I am using atm did not have any issues in the last few weeks. I have promoted at least 5-10 releases. Usually the release promotion from my "staging" bucket to "production" bucket takes 3 seconds. Now once again I am unable to promote my release while it is telling me the process can take up to 15 minutes, but the process seems to be stuck.

    The release I am promoting works in when fetching from the staging bucket, the same release with the URL changes applied usually promotes, but right now it isn't. Also, if the URL edits I made are incorrect, I don't believe this should prevent me from promoting the release.

    Does anyone know why it is getting stuck or if anyone has had and is having the same issue?
    Since I am now using the buckets to actually publish the content and not just to test, I can't create new buckets and retry the process. There are no errors being given to me, or any indication on what I need to do. Everything is just stuck.
     
    enosh15 likes this.
  2. maxkcy

    maxkcy

    Joined:
    Oct 11, 2021
    Posts:
    62
    [Solution?] The workaround is to change the bucket from promotion to open, upload and change it back to promotion only.
     
    Last edited: Oct 16, 2023
  3. mhctseu

    mhctseu

    Joined:
    Jan 21, 2020
    Posts:
    3
    Same issue here... and the workaround above does not work for me.