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cloud build server seems down

Discussion in 'Unity Cloud Build' started by newlife, Jun 14, 2018.

  1. newlife

    newlife

    Joined:
    Jan 20, 2010
    Posts:
    864
    Zelek likes this.
  2. Zelek

    Zelek

    Joined:
    Jun 12, 2010
    Posts:
    87
    I started having problems a little while ago too. I can no longer load any of my build history, so it seems like something is down over there. I submitted a support ticket.
     
  3. newlife

    newlife

    Joined:
    Jan 20, 2010
    Posts:
    864
  4. PhilMcJ

    PhilMcJ

    Unity Technologies

    Joined:
    May 29, 2014
    Posts:
    187
    Hello - performance issues are being investigated on the Cloud Build API right now. The status is being updated, and look for updates in the forum after it's resolved.
     
  5. newlife

    newlife

    Joined:
    Jan 20, 2010
    Posts:
    864
    Hello PhilMcJ, with forum you mean this thread? Or somewhere else?
     
  6. newlife

    newlife

    Joined:
    Jan 20, 2010
    Posts:
    864
    any news? We are in a hurry, we have to publish an important update of our core app.
     
  7. PhilMcJ

    PhilMcJ

    Unity Technologies

    Joined:
    May 29, 2014
    Posts:
    187
    The performance culprit was identified as a newly-deployed query - it performed well in testing but substantially less well in production. The errant code was reverted, and in the half-hour since then, logging and performance metrics appear normal once more.

    The team here will follow up on tuning the relevant process - and also on enhancing the status page automation, since the test calls used for status page responded with no issues today, even when much of the rest of the API was slowed down. Thanks for everyone's patience.
     
  8. LilGames

    LilGames

    Joined:
    Mar 30, 2015
    Posts:
    243
    Hey @PhilMcJ , It's doing it again.
     
  9. dri_richard

    dri_richard

    Joined:
    Mar 10, 2017
    Posts:
    115
    Broken for me also. Build history gone, new builds don't start, links in emails 404.
     
  10. victorw

    victorw

    Unity Technologies

    Joined:
    Sep 14, 2016
    Posts:
    384
    We're currently all hands on deck investigating this.
     
    dri_richard likes this.
  11. victorw

    victorw

    Unity Technologies

    Joined:
    Sep 14, 2016
    Posts:
    384
    FYI https://status.cloud.unity3d.com/ is now updated (was not done by our automatic systems since the error rates are inconsistent) - this incident is due to our cloud network provider and may affect all unity services. We're working with the provider to resolve this.
     
    spacepluk likes this.
  12. victorw

    victorw

    Unity Technologies

    Joined:
    Sep 14, 2016
    Posts:
    384
    The network issue seems to have been resolved by our provider and we're seeing things quickly recover on our end.
     
    LilGames likes this.
  13. spacepluk

    spacepluk

    Joined:
    Aug 26, 2015
    Posts:
    187
    I can confirm that it's working for me too. Thanks for the quick fix!
     
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