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Cloud Build down?

Discussion in 'Unity Build Automation' started by BernsteinA, Jul 5, 2017.

?

Is it working for you?

Poll closed Jul 6, 2017.

  1. Yes

    0 vote(s)
    0.0%

  2. No

    1 vote(s)
    100.0%

  1. BernsteinA

    BernsteinA

    Joined:
    Jun 26, 2013
    Posts:
    13
    All of my builds seem to be stuck in "Added to Queue"
    • checked the known issues thread
    • checked the status page
    • searched the forums
     
    BernsteinA, Jul 5, 2017
    #1

  2. dannyd

    dannyd

    Unity Technologies

    Joined:
    Jun 3, 2014
    Posts:
    785
    Cloud Build is not down. There was (and still is) a much higher demand in the free tier due to some license changes that went into effect today (and we didn't adequately prepare for). We've added extra capacity there to help keep up with the demand (but will take a little while to catch up).
     
    dannyd, Jul 5, 2017
    #2

  3. BernsteinA

    BernsteinA

    Joined:
    Jun 26, 2013
    Posts:
    13
    Thanks. While I've got your attention do you mind taking a look at the support ticket I opened today? https://support.unity3d.com/hc/en-us/requests/116224
    I've been unable to troubleshoot any further because my builds have been stuck in the queue for the past 3+ hours.
     
    BernsteinA, Jul 5, 2017
    #3

  4. dannyd

    dannyd

    Unity Technologies

    Joined:
    Jun 3, 2014
    Posts:
    785
    Will take a look and respond there.
     
    dannyd, Jul 5, 2017
    #4

  5. BernsteinA

    BernsteinA

    Joined:
    Jun 26, 2013
    Posts:
    13
    Thanks. I've contacted sales to see if we can get back to priority cloud builds with our perpetual license. You can close this thread here.
     
    BernsteinA, Jul 5, 2017
    #5

  6. Don_K

    Don_K

    Joined:
    May 31, 2016
    Posts:
    8
    As well as me, PLAN: Pro until yesterday was changed to PLAN: Personal.

    With this change, did you have a permanent license, can Cloudbuild's preferred build no longer be available?
     
    Don_K, Jul 6, 2017
    #6

  7. PhilMcJ

    PhilMcJ

    Unity Technologies

    Joined:
    May 29, 2014
    Posts:
    187
    If your org has perpetual pro licenses and no current subscriptions, you'll increasingly have limited services access as time goes on. (Various emails were sent about that earlier this year, with more information about converting to a Unity subscription.) Please contact cloud build support directly for assistance if there's a particular situation happening with your org.
     
    PhilMcJ, Jul 6, 2017
    #7

  8. Don_K

    Don_K

    Joined:
    May 31, 2016
    Posts:
    8
    I understand that access restriction has started.

    I will purchase a subscription for Unity Pro.
    Thanks.
     
    Don_K, Jul 7, 2017
    #8