Search Unity

  1. Megacity Metro Demo now available. Download now.
    Dismiss Notice
Unity's version control component has been upgraded to Plastic SCM.

[Closed] [Unity 5.6] Issues with Collab window. Nothing appears.

Discussion in 'Unity Collaborate' started by grogshotgames, Apr 7, 2017.

Thread Status:
Not open for further replies.
  1. grogshotgames

    grogshotgames

    Joined:
    Aug 6, 2015
    Posts:
    77
    Hello!

    As title says, since we upgraded to 5.6 on a second PC, when connecting to Collab and trying to pull what the first PC pushed to Collab (with 5.6, too), the conflict list doesn't appear in the Collab window. Actually, nothing appears, not text nor buttons.



    These conflicts seem to appear on the project hierarchy marked as "conflict", but that's it.



    Anyone having similar issues? Any way to solve this?

    Thanks!
     
    Last edited: Apr 7, 2017
  2. NatMonney

    NatMonney

    Joined:
    Dec 8, 2014
    Posts:
    4
    Hello, I'm having exactly the same issue.

    Unfortunately, the only way to fix it for me was to backup the files, upload again the whole project and then manually copy the files from the backup into the new project, without the conflicted ones.

    Hope the dev team will fix it quickly :)
     
  3. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @grogshotgames and @NatMonney! So sorry for the delayed response. We're definitely looking into this nasty bug.

    @grogshotgames are you still encountering this bug? It sounds like it could be a packages issue (Javascript packages, not Unity packages). Have you tried deleting your cache files mentioned in this thread, by any chance? https://forum.unity3d.com/threads/blank-collab-window.402617/?_ga=1.73238555.904892079.1463687169

    That should fix the issue with the blank Toolbar. Let me know if that unblocks you.
     
  4. xipeluife

    xipeluife

    Joined:
    Jan 15, 2013
    Posts:
    14
    We are having the same issue in Unity 5.6.0f3. We've tried deleting the cache files mentioned, install and uninstall Unity. And the collaborate window still shows nothing. Any help would be greatly appreciated.
     
    Last edited: Apr 18, 2017
  5. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @xipeluife! I'm sorry to hear that you're encountering the same thing and that none of the above helped. Could you please submit a bug report inside of your project and post your bug number here so that we can look over your project in more detail?
     
  6. GameDevJakey

    GameDevJakey

    Joined:
    Dec 21, 2013
    Posts:
    1
    I am encountering the same bug in 5.6.0f3 running on mac. I submitted a bug report, case 903406. I can't seem to find the cache folder listed in the above linked thread, even at /libary/caches, where all I can see are com.apple. caches. Thank you for the help, because its not fun doing version control through google drive.
     
  7. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @GameDevJakey! Sorry for not listing the Mac directory too! You can find those files on Mac here:

    <username>/Library/Unity/Browser/Cache/Local Storage

    Try deleting those files there and let me know if that fixes your Toolbar. Thank you for submitting a bug report. And I'm relieved to hear that you prefer using Collab over Google Drive. :)
     
  8. hippocoder

    hippocoder

    Digital Ape

    Joined:
    Apr 11, 2010
    Posts:
    29,723
    upload_2017-4-24_20-28-46.png

    Same here, just about to throw the toys out of the pram... the advice to delete local storage files absolutely did not work (windows).
     
    Last edited: Apr 24, 2017
  9. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hey @hippocoder! Thanks for letting me know that deleting the cache files didn't help you. Could you try something else for me?

    Locate your Packages folder:
    (Mac) <username>/Library/Unity/Packages
    (Windows) <username>/AppData/Roaming/Unity/Packages

    Delete the contents of that folder and re-open Unity. Does that make your toolbar visible again?
     
  10. hippocoder

    hippocoder

    Digital Ape

    Joined:
    Apr 11, 2010
    Posts:
    29,723
    Hey @ryanc-unity I'm afraid not :/
    Lost a day's work trying to make collab work, so I'm probably going to have to resort to drastic measures like deleting the project from collab so I can upload it fresh from scratch? that would probably fix it as we've got out of sync from somewhere...

    Or maybe I should make a new project, that would fix it but kind of annoying not using the same name...

    Willing to try anything you suggest.
     
  11. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Before you create a new project I have one more thing I'd like you to try. There was an issue with the packages that were initially shipped out with 5.6 that has since been rectified in later patches and versions. But for some users deleting the packages and re-opening 5.6 wasn't enough because it would just install the bad packages again. I wasn't sure if that would be the case for you until I had you try the above suggestion.

    So what I'd like you to do is delete that Packages folder again, but this time open up an older version of Unity (preferably a 5.5 version). You don't need to open your old project and risk downgrading it, going to the launcher should be enough, but you can open a new empty project just to be sure. Then re-open your original project in Unity 5.6. Now your packages should be cleaned up and the Collab Toolbar should be visible again.
     
  12. Nyro

    Nyro

    Joined:
    Aug 23, 2013
    Posts:
    21
    I'm using the new Unity 2017.1 and the problem persists. I'm on a Mac and already deleted the cache and package files. Tried downloading the project from the cloud and that didn't work either.
     
  13. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @Nyro! Sorry to hear that you're also encountering this issue. Would you mind trying our Network Reporting Tool and posting the generated log file here? That will let us see how well your network is able to connect to all the services that Collab uses.
     
  14. Nyro

    Nyro

    Joined:
    Aug 23, 2013
    Posts:
    21
    Here is the Log.

    2017/07/12 13:41:04.883012 2017-07-12 13:41:04.872380631 +0000 UTC
    2017/07/12 13:41:04.883036 UnityNetworkReporter/0.1.f6a553d (darwin amd64): STARTED
    2017/07/12 13:41:04.883145 {1 16384 lo0 up|loopback|multicast}
    2017/07/12 13:41:04.883187 127.0.0.1/8
    2017/07/12 13:41:04.883193 ::1/128
    2017/07/12 13:41:04.883198 fe80::1/64
    2017/07/12 13:41:04.883203 {2 1280 gif0 pointtopoint|multicast}
    2017/07/12 13:41:04.883222 {3 1280 stf0 0}
    2017/07/12 13:41:04.883234 {4 1500 en0 90:2b:34:5c:b7:63 up|broadcast|multicast}
    2017/07/12 13:41:04.883251 fe80::35:c4e6:c05a:6703/64
    2017/07/12 13:41:04.883256 10.20.30.186/24
    2017/07/12 13:41:04.883261 {5 2000 utun0 up|pointtopoint|multicast}
    2017/07/12 13:41:04.883280 fe80::605c:f744:b321:9e20/64
    2017/07/12 13:41:04.883290 >>> resolving public-cdn.cloud.unity3d.com
    2017/07/12 13:41:05.117824 public-cdn.cloud.unity3d.com took 234.520029ms
    2017/07/12 13:41:05.117843 addresses: 23.217.148.120
    2017/07/12 13:41:05.117847 >>> resolving public.cloud.unity3d.com
    2017/07/12 13:41:05.234108 public.cloud.unity3d.com took 116.247853ms
    2017/07/12 13:41:05.234129 addresses: 54.231.50.25
    2017/07/12 13:41:05.234133 >>> resolving api.unity.com
    2017/07/12 13:41:05.594100 api.unity.com took 359.95638ms
    2017/07/12 13:41:05.594113 addresses: 52.21.73.194
    2017/07/12 13:41:05.594118 >>> resolving core.cloud.unity3d.com
    2017/07/12 13:41:05.600648 core.cloud.unity3d.com took 6.524723ms
    2017/07/12 13:41:05.600658 addresses: 52.203.139.56, 52.45.170.95, 52.203.218.241
    2017/07/12 13:41:05.600662 >>> resolving collab.cloud.unity3d.com
    2017/07/12 13:41:05.711377 collab.cloud.unity3d.com took 110.703174ms
    2017/07/12 13:41:05.711397 addresses: 54.233.140.193
    2017/07/12 13:41:05.711401 >>> resolving pubsub.pubnub.com
    2017/07/12 13:41:05.713573 pubsub.pubnub.com took 2.166202ms
    2017/07/12 13:41:05.713581 addresses: 54.207.127.192, 54.207.127.195
    2017/07/12 13:41:05.713585 >>> resolving ip-api.com
    2017/07/12 13:41:05.846233 ip-api.com took 132.637866ms
    2017/07/12 13:41:05.846246 addresses: 45.63.18.98, 108.61.191.230
    2017/07/12 13:41:05.846270 >>> connecting public-cdn.cloud.unity3d.com:443
    2017/07/12 13:41:05.955969 public-cdn.cloud.unity3d.com:443 took 109.686431ms
    2017/07/12 13:41:05.955993 connected: local=10.20.30.186:61459 remote=23.217.148.120:443
    2017/07/12 13:41:05.956020 >>> connecting public.cloud.unity3d.com:80
    2017/07/12 13:41:06.070954 public.cloud.unity3d.com:80 took 114.921963ms
    2017/07/12 13:41:06.070970 connected: local=10.20.30.186:61460 remote=54.231.50.25:80
    2017/07/12 13:41:06.070994 >>> connecting api.unity.com:443
    2017/07/12 13:41:06.190895 api.unity.com:443 took 119.888399ms
    2017/07/12 13:41:06.190914 connected: local=10.20.30.186:61461 remote=52.21.73.194:443
    2017/07/12 13:41:06.190943 >>> connecting core.cloud.unity3d.com:443
    2017/07/12 13:41:06.307727 core.cloud.unity3d.com:443 took 116.769815ms
    2017/07/12 13:41:06.307746 connected: local=10.20.30.186:61462 remote=52.203.139.56:443
    2017/07/12 13:41:06.307770 >>> connecting collab.cloud.unity3d.com:443
    2017/07/12 13:41:06.320780 collab.cloud.unity3d.com:443 took 12.984985ms
    2017/07/12 13:41:06.321098 connected: local=10.20.30.186:61463 remote=54.233.140.193:443
    2017/07/12 13:41:06.321313 >>> connecting pubsub.pubnub.com:443
    2017/07/12 13:41:06.333678 pubsub.pubnub.com:443 took 12.346708ms
    2017/07/12 13:41:06.333704 connected: local=10.20.30.186:61464 remote=54.207.127.192:443
    2017/07/12 13:41:06.333736 >>> connecting ip-api.com:80
    2017/07/12 13:41:06.516586 ip-api.com:80 took 182.837066ms
    2017/07/12 13:41:06.516603 connected: local=10.20.30.186:61465 remote=45.63.18.98:80
    2017/07/12 13:41:06.516650 >>> retrieving https://public-cdn.cloud.unity3d.com/config/production
    2017/07/12 13:41:07.041463 https://public-cdn.cloud.unity3d.com/config/production took 524.801199ms
    2017/07/12 13:41:07.041482 status: 200 OK
    2017/07/12 13:41:07.041490 Vary: [Accept-Encoding]
    2017/07/12 13:41:07.041495 X-Amz-Request-Id: [6B47506D96619699]
    2017/07/12 13:41:07.041499 Date: [Wed, 12 Jul 2017 13:41:06 GMT]
    2017/07/12 13:41:07.041503 Last-Modified: [Mon, 12 Jun 2017 15:25:20 GMT]
    2017/07/12 13:41:07.041526 Server: [nginx/1.4.6 (Ubuntu)]
    2017/07/12 13:41:07.041531 Content-Type: [application/json]
    2017/07/12 13:41:07.041535 X-Amz-Id-2: [hQj6qk4ixR/SJcd7npea0KwQIkiIeYnr2tes9KLEk0yY0BsICnI724oOAmjJRzTXjC+UrnlOO/k=]
    2017/07/12 13:41:07.041539 Connection: [keep-alive]
    2017/07/12 13:41:07.041677 received:
    {"activation":"https://activation.unity3d.com","ads":"https://dashboard.unityads.unity3d.com","analytics":"https://analytics.cloud.unity3d.com","build":"https://developer.cloud.unity3d.com","build-api":"https://build-api.cloud.unity3d.com","clouddata":"https://data.cloud.unity3d.com","collab":"https://collab.cloud.unity3d.com","collab-max-files-per-commit":10000,"core":"https://core.cloud.unity3d.com","coreembedded":"https://embedded.cloud.unity3d.com","coreui":"https://developer.cloud.unity3d.com","genesis_api_url":"https://api.unity.com","genesis_service_url":"https://id.unity.com","identity":"https://api.unity.com","portal":"https://id.unity.com","jump":"https://jump.cloud.unity3d.com","license":"https://license.unity3d.com","sso":false,"activity-feed":true,"perf":"https://perf.cloud.unity3d.com","perf-events":"https://a:b@perf-events.cloud.unity3d.com","perf-max-batch-size":"1","perf-max-events":"100","perf-seconds-per-batch":"3","unauthenticatedurl":"/landing","unet":"https://multiplayer.unity3d.com","waitlist":"https://developer.cloud.unity3d.com","waitlist_api":"https://collab-waiting-list.cloud.unity3d.com","webauth":"https://accounts.unity3d.com","socialdashboard":"https://dashboard.heyplayapp.com","seat_required":false}
    2017/07/12 13:41:07.041687 >>> retrieving http://public.cloud.unity3d.com/config/production
    2017/07/12 13:41:07.301322 http://public.cloud.unity3d.com/config/production took 259.623666ms
    2017/07/12 13:41:07.301341 status: 200 OK
    2017/07/12 13:41:07.301350 X-Amz-Id-2: [wRd9vBoBdqNRZp9WvlLUXISMsWMYbVrWXhv2wO6SEHCMxlSgRiYpWdhtZHWysBgnrDN0hYIgOnQ=]
    2017/07/12 13:41:07.301355 Date: [Wed, 12 Jul 2017 13:41:08 GMT]
    2017/07/12 13:41:07.301359 Last-Modified: [Mon, 12 Jun 2017 15:25:20 GMT]
    2017/07/12 13:41:07.301363 Content-Length: [1249]
    2017/07/12 13:41:07.301367 X-Amz-Request-Id: [A274EF4BA8E945E4]
    2017/07/12 13:41:07.301372 Etag: ["e463a2cb65126c2c8d6421a0f5b2cb94"]
    2017/07/12 13:41:07.301376 Content-Type: [application/json]
    2017/07/12 13:41:07.301380 Server: [AmazonS3]
    2017/07/12 13:41:07.302050 received:
    {"activation":"https://activation.unity3d.com","ads":"https://dashboard.unityads.unity3d.com","analytics":"https://analytics.cloud.unity3d.com","build":"https://developer.cloud.unity3d.com","build-api":"https://build-api.cloud.unity3d.com","clouddata":"https://data.cloud.unity3d.com","collab":"https://collab.cloud.unity3d.com","collab-max-files-per-commit":10000,"core":"https://core.cloud.unity3d.com","coreembedded":"https://embedded.cloud.unity3d.com","coreui":"https://developer.cloud.unity3d.com","genesis_api_url":"https://api.unity.com","genesis_service_url":"https://id.unity.com","identity":"https://api.unity.com","portal":"https://id.unity.com","jump":"https://jump.cloud.unity3d.com","license":"https://license.unity3d.com","sso":false,"activity-feed":true,"perf":"https://perf.cloud.unity3d.com","perf-events":"https://a:b@perf-events.cloud.unity3d.com","perf-max-batch-size":"1","perf-max-events":"100","perf-seconds-per-batch":"3","unauthenticatedurl":"/landing","unet":"https://multiplayer.unity3d.com","waitlist":"https://developer.cloud.unity3d.com","waitlist_api":"https://collab-waiting-list.cloud.unity3d.com","webauth":"https://accounts.unity3d.com","socialdashboard":"https://dashboard.heyplayapp.com","seat_required":false}
    2017/07/12 13:41:07.302059 >>> retrieving https://api.unity.com/
    2017/07/12 13:41:07.781826 https://api.unity.com/ took 479.758515ms
    2017/07/12 13:41:07.781845 status: 503 Service Unavailable
    2017/07/12 13:41:07.781854 Cache-Control: [no-cache]
    2017/07/12 13:41:07.781858 Connection: [close]
    2017/07/12 13:41:07.781862 Content-Type: [text/html]
    2017/07/12 13:41:07.781901 received:
    <html><body><h1>503 Service Unavailable</h1>
    No server is available to handle this request.
    </body></html>
    2017/07/12 13:41:07.781939 >>> retrieving https://core.cloud.unity3d.com/
    2017/07/12 13:41:08.368349 https://core.cloud.unity3d.com/ took 586.392867ms
    2017/07/12 13:41:08.368361 status: 302 Found
    2017/07/12 13:41:08.368369 Content-Length: [0]
    2017/07/12 13:41:08.368373 Location: [https://developer.cloud.unity3d.com/]
    2017/07/12 13:41:08.368377 Cache-Control: [no-cache]
    2017/07/12 13:41:08.368386 received:
    2017/07/12 13:41:08.368391 >>> retrieving https://collab.cloud.unity3d.com/api/health
    2017/07/12 13:41:08.396412 https://collab.cloud.unity3d.com/api/health took 28.011497ms
    2017/07/12 13:41:08.396437 ERR: Get https://collab.cloud.unity3d.com/api/health: x509: certificate signed by unknown authority
    2017/07/12 13:41:08.396443 >>> retrieving https://pubsub.pubnub.com/
    2017/07/12 13:41:08.463728 https://pubsub.pubnub.com/ took 67.275003ms
    2017/07/12 13:41:08.463743 status: 404 Nothing
    2017/07/12 13:41:08.463752 Date: [Wed, 12 Jul 2017 13:41:08 GMT]
    2017/07/12 13:41:08.463756 Content-Type: [text/javascript; charset="UTF-8"]
    2017/07/12 13:41:08.463760 Content-Length: [2]
    2017/07/12 13:41:08.463764 Connection: [keep-alive]
    2017/07/12 13:41:08.463768 Cache-Control: [no-cache]
    2017/07/12 13:41:08.463772 Access-Control-Allow-Origin: [*]
    2017/07/12 13:41:08.463776 Access-Control-Allow-Methods: [GET]
    2017/07/12 13:41:08.463803 received:
    []
    2017/07/12 13:41:08.463810 >>> retrieving http://ip-api.com/json
    2017/07/12 13:41:08.721714 http://ip-api.com/json took 257.89342ms
    2017/07/12 13:41:08.721730 status: 200 OK
    2017/07/12 13:41:08.721738 Date: [Wed, 12 Jul 2017 13:41:08 GMT]
    2017/07/12 13:41:08.721743 Content-Length: [356]
    2017/07/12 13:41:08.721747 Access-Control-Allow-Origin: [*]
    2017/07/12 13:41:08.721751 Content-Type: [application/json; charset=utf-8]
    2017/07/12 13:41:08.721777 received:
    {"as":"AS28665 PREDIALNET PROVEDOR DE INTERNET LTDA","city":"Niterói","country":"Brazil","countryCode":"BR","isp":"Predialnet Provedor De Internet Ltda","lat":-22.8871,"lon":-43.0909,"org":"Predialnet Provedor De Internet Ltda","query":"177.12.30.112","region":"RJ","regionName":"Rio de Janeiro","status":"success","timezone":"America/Sao_Paulo","zip":""}
    2017/07/12 13:41:10.484635 uploaded 512000 bytes in 1.762806858s (2.3 Mbps)
    2017/07/12 13:41:10.484650 status: 201 Created
    2017/07/12 13:41:10.484677 received: http://chunk.io/f/8333b09a0e474398baa73e9ac71ae5ae
    2017/07/12 13:41:10.723857 status: 200 OK
    2017/07/12 13:41:11.659151 downloaded 524288 bytes in 1.174434397s (3.6 Mbps)
    2017/07/12 13:41:11.659178 Unity Network Report: COMPLETE
     
  15. Nyro

    Nyro

    Joined:
    Aug 23, 2013
    Posts:
    21
    Hi @ryanc-unity, can I delete all collaborate files from the cloud and start over?
     
  16. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Thank you for your log, @Nyro! If you'd like to start with a fresh project then you can unlink your existing project from the Services Window (in the Services Window, go to Settings and Unlink project. From here, you can create a new project and start with a fresh repo.

    If you'd still like to delete your old Collab project then email: collaborate@unity3d.com.
    collabsupport@unity3d.com
     
    Last edited: Jul 14, 2017
  17. Nyro

    Nyro

    Joined:
    Aug 23, 2013
    Posts:
    21
    @ryanc-unity I can't do that because all other services would also be gone and I already have analytics giving me feedback.
     
  18. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Last edited: Jul 14, 2017
  19. Nyro

    Nyro

    Joined:
    Aug 23, 2013
    Posts:
    21
    @ryanc-unity This email is not working.
    I'm receiving this:
    We're writing to let you know that the group you tried to contact (collaborate) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:

    * You might have spelled or formatted the group name incorrectly.
    * The owner of the group may have removed this group.
    * You may need to join the group before receiving permission to post.
    * This group may not be open to posting.
     
  20. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Sorry @Nyro. I was given the wrong email to use. Please use collabsupport@unity3d.com. That is the easiest way to contact our Support team and request for your project to be deleted from Collab.
     
  21. Ryan-Unity

    Ryan-Unity

    Joined:
    Mar 23, 2016
    Posts:
    1,993
Thread Status:
Not open for further replies.