[Closed] Password prompt pops up several times for some users [iOS]

Hi,

we are currently testing IAP in a sandbox environment. All of our IAPs are consumeables (currencies).
I'm using the official Unity IAP bundle and the Purchaser script from the Unity manual to handle all the purchases. It's slightly modified to support all the different bundle ids.

When i test it on my device, it prompts me for the password once, goes through it, gives me the "purchase successful" message and goes back to the game just fine. Same applies to a coworker.

However if our testers are trying it out, they got prompted 3 times for the password. The first time they enter it, the purchase was successful and they see their product in the game, but then the prompt showed up two more times, in a row.

At one point i read about the "ConfirmPendingPurchase" method and added it to the Purchaser.ProcessPurchase method, if the purchase was successful.
After that change, the testers only got prompted for the password twice now. No change on my or my coworkers end.

Both my coworker and i are located in canada, the testers are in the US, so we thought it might be a location based issue. However one of the testers had it working just fine on one device but not on another. Which to me somewhat rules out that it's location based.

I also read that it's possible that another plugin is listening to purchase events and might trigger the prompt, however going through the plugins i'm using, i couldn't find any of them interfering.

Plugins we have:

• Unity IAP
• UniRate - added this recently, problem existed before already
• Adjust - their purchaser bit is in a different plugin now but i saw left over code that checks for receipts, although it doesn't look like it's getting called anyhere
• GameSparks - we use this for most of our game logic and data. Once the purchaser script returns a successful purchase, we sent the receipt to gamesparks to confirm it. I don't think gamesparks itself is listening to any purchase events on its own though

I'm kinda out of ideas what else to test. I heard iOS 9 had similar issues in the past. However all of this was tested on 9(.3 i think) and iOS 10 (i tried both versions on my device, no problems there).

We also used the same test account for our devices and the testers devices. Worked for us, didn't work for testers.

Any ideas what else i could test or have to do? Maybe i'm missing a validation step somewhere? Or is there a known issues with sandbox purchases that would explain this?

Thanks,
Sven

 

I am having a similar issue, user is asked to login with iTunes id 3 times. Any update on this?

Our game is a multiplayer game which is using a web server so when processPurchase method is called after a successful purchase I return

return PurchaseProcessingResult.Pending;

Then I send data to our servers and update user gem and when socket is responded as successful I implement confirming as;

m_StoreController.ConfirmPendingPurchase (latestPurchasedProduct);

It works as expected on test build, updates user data on our servers but user is asked to login 3 times to complete this process, what am I doing wrong? Is that a normal behaviour for test?

Update:

When I comment code line in ProcessPurchase block which I use to have the latest product data to a variable so later I can use the recipe data on it to send to my server, it stops to prompting to user to login 2nd time which is ;

latestPurchasedProduct=args.purchasedProduct;

and also when I comment the code lines that I get the Apple receipt to send to my server it stops prompting the 3d time;

var builder = ConfigurationBuilder.Instance(StandardPurchasingModule.Instance());
string receipt = builder.Configure<IAppleConfiguration>().appReceipt;

 

I'm also having the same issue. 3 passwords popups. The last one seems to be for touch id.

Any way to fix it?

 

Any update on this issue? I am experiencing the same thing.