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Client cannot install cloud build

Discussion in 'Unity Cloud Build' started by wmjosiaherikson, Oct 25, 2017.

  1. wmjosiaherikson

    wmjosiaherikson

    Joined:
    Nov 21, 2014
    Posts:
    3
    Hi all,
    We have a client who can't access our iOS cloud build. Their UDID is in the provisioning profile, as they have previously been able to install older builds. Now when they go to the install page, it just says "Detect device" , you click that, it pops up with a message saying it needs to detect your UDID to install stuff, you say OK, then then it loads a page that just says "retry". They are using Safari, not in private mode. Any suggestions? iPhone 6 running iOS 11 with all the latest updates.
     
  2. wmjosiaherikson

    wmjosiaherikson

    Joined:
    Nov 21, 2014
    Posts:
    3
    Bump? We are still having this problem, and it's happening to an increasing number of our users - we're up to five people now who cannot install our builds. Signing out of Unity in the web browser and back in does not fix it. This is happening on seemingly random devices with a variety of iOS versions and hardware.
     
  3. trava

    trava

    Joined:
    Feb 25, 2013
    Posts:
    4
    Hello! We have the same problem, anyone has fixed it?
     
  4. trava

    trava

    Joined:
    Feb 25, 2013
    Posts:
    4
    Hey guys! Problem is still here:(
     
  5. markgrossnickle

    markgrossnickle

    Joined:
    Aug 21, 2017
    Posts:
    29
    Same problem here. The solution for us was we had to enable cloud permissions for our team. In developer.cloud.unity3d.com go to settings and users and make sure to add the users you want to have cloud access.