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Clicking on "Open In Unity" in the download page just takes me to the Learn tab.

Discussion in 'Editor & General Support' started by LUTOPiA, Jun 19, 2017.

  1. LUTOPiA

    LUTOPiA

    Joined:
    Aug 14, 2010
    Posts:
    109
    So I just installed Unity and then bought the CCG kit in the asset store website. After the download was done it took me to the Downloads page where I saw it listed. To the right of it there is a button "Open in Unity", so when I click that it opens Unity and then the Learn tab and it has the intro video.

    It never opens anything in Unity and I just spent $100 on this asset that inexplicably I can't use.
     
    LUTOPiA, Jun 19, 2017
    #1

  2. LUTOPiA

    LUTOPiA

    Joined:
    Aug 14, 2010
    Posts:
    109
    Where's tech support? Hello?
     
    LUTOPiA, Jun 19, 2017
    #2

  3. LUTOPiA

    LUTOPiA

    Joined:
    Aug 14, 2010
    Posts:
    109
    bump
     
    LUTOPiA, Jun 20, 2017
    #3

  4. gamevanilla

    gamevanilla

    Joined:
    Dec 28, 2015
    Posts:
    968
    Thank you for your purchase, LUTOPiA! I am sorry you are experiencing problems downloading the kit. This is something that unfortunately is outside my control and you may want to contact the official Unity support team.

    Have you tried downloading the asset directly from within the Unity editor (via the Asset Store window)? If nothing works for you, please do not hesitate to reach me via the support email (which you can find here) with your invoice number and I will be happy to send the asset directly to you.
     
    gamevanilla, Jun 20, 2017
    #4

  5. Silviu_00

    Silviu_00

    Unity Technologies

    Joined:
    Mar 27, 2013
    Posts:
    12
    hey, sorry you had issues importing the package into Unity. did you buy this package from the Asset Store within Unity or from our website ? in order to use the package you need to create a new project and import it.

    as far as i understood when you try to open Unity you get the Learn tab. next to it you should have a Projects tab. just create a new project from there and import the package from the Asset Store.

    let me know if this fixed your problem :)
     
    Silviu_00, Jun 21, 2017
    #5
    gamevanilla likes this.