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Question Chang phone Number

Discussion in 'Unity Hub' started by Rachan, Nov 11, 2021.

  1. Rachan

    Rachan

    Joined:
    Dec 3, 2012
    Posts:
    776
    Hi there!
    I want to change my phone number for factor authentication because I lost my phone and then I cannot login to my account because of that two steps factor authentication
    I also want to buy plus too But I cannot login to my account…

    so how to do next?
     
  2. UnityJuju

    UnityJuju

    Unity Technologies

    Joined:
    Jun 15, 2021
    Posts:
    221
    Oh, sorry to hear you're having trouble! :oops:
    Could you please submit a ticket to our Customer Support? They might be able to help you with this issue!
     
  3. Rachan

    Rachan

    Joined:
    Dec 3, 2012
    Posts:
    776
    Thank you very much I will try
     
  4. AllisonWashington

    AllisonWashington

    Joined:
    Jan 13, 2023
    Posts:
    1
    Hey there! I'm sorry to hear that you lost your phone and can't login to your account because of two-step verification. Changing your phone number for account verification is a good idea in this situation. You can contact your service provider to update your number, or you can consider getting free us numbers for verification through services like Google Voice or Burner. These options might allow you to use your phone number for verification, while keeping your personal number private. Once you have a new phone number, you should be able to login to your account and make your purchase. Let me know if you need any help or have any other questions.
     
    Last edited: Jan 16, 2023
    Rachan likes this.