Caused by at com.unity3d.ads.api.Listener in android App.

In the published application, I receive a failure message. I have no idea what the problem is, I ask for your help. Android platform. Errors:

java.lang.Error: FATAL EXCEPTION [main] Unity version : 2017.3.0b9 Device model : Vertex Impress_Lion_4G Device fingerprint: Vertex/full_p35_megafon_35/p35_megafon_35:7.0/NRD90M/1497946792:user/test-keys Caused by

at com.unity3d.ads.api.Listener$1.run (Listener.java:16)

at android.os.Handler.handleCallback (Handler.java:836)

at android.os.Handler.dispatchMessage (Handler.java:103)

at android.os.Looper.loop (Looper.java:203)

at android.app.ActivityThread.main (ActivityThread.java:6251)

at java.lang.reflect.Method.invoke (Native Method)

at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run (ZygoteInit.java:1063)

at com.android.internal.os.ZygoteInit.main (ZygoteInit.java:924

 

Hi, we would need some more information, e.g. which game (you say it has been published?), how often, on all/only one devices etc.

Either here or send mail to unityads-support@unity3d.com

Thanks,
Rasmus

 

Thank you very much for your response!
Game https://play.google.com/store/apps/details?id=com.aaav.gmq
At the moment, according to statistics, 28 failures. Of the 1000 downloads, 28 failures, but these guys put units and write angry reviews.




java.lang.Error com.unity3d.ads.lifecycle.LifecycleListener.onActivityPaused

Galaxy S3 Neo (s3ve3g) 5 31,3 %
Desire 626G+ dual sim (htc_a32mg_dug) 3 18,8 %
Galaxy Tab3 VE 7.0 (goyave3g) 3 18,8 %
mr706 2 12,5 %
Desire 326G dual sim (htc_v01a_dug) 2 12,5 %
Galaxy Grand2 (ms013g) 1 6,3 %
__________________________________________________

java.lang.Error com.unity3d.ads.api.Listener$1.run

p35_megafon_35 2 16,7 %
X charge (mlv7) 2 16,7 %
Galaxy S6 (zeroflte) 1 8,3 %
Redmi Note 4 (mido) 1 8,3 %
Galaxy J7(2016) (j7xelte) 1 8,3 %
Galaxy S7 Edge (hero2lte) 1 8,3 %
V20 (elsa) 1 8,3 %
Nokia 6 (PLE) 1 8,3 %
Honor 8 (HWFRD) 1 8,3 %
Honor 8 Pro (HWDUK) 1 8,3 %
___________________________________________________

I used the plugin Appodeal. Structure of my project:


At this time the service of unity advertising was turned on. Can this be a problem with compatibility? I do not know why these guys use plugins if in the 2017 version there are services.

 

Hi,

Installed the game on test device here, however seems Unity Ads is not being called (could see traffic to other networks though)?

Would be good to figure out what the problem is. If you have time, please send a mail with following info to unityads-support@unity3d.com:

- Unity Ads game id
- .apk file with Unity Ads enabled
- If possible, more detailed stacktraces or access to your crash reporting logs

Thanks,
Rasmus

 

I found the cause of the problem. With the included advertising service there was a conflict with the Appodeal plugin.

 

Thanks for letting us (and potentially others) know

Best regards,
Rasmus