Search Unity

Can't update or install packages from the package manger

Discussion in 'Package Manager' started by Deepwolf413, Jan 13, 2019.

  1. Deepwolf413

    Deepwolf413

    Joined:
    Nov 23, 2012
    Posts:
    57
    Hi there,

    I can't seem to update or install packages from the package manager anymore, when I press the Update button the circle before the package name rotates but nothing happens. The same thing happens when I press the Install button.

    Tried to wait 30 minutes to see if something happens but nothing, I have also tried to reinstall Unity, and update to a newer version of Unity. I have tried to add a few stuff to the firewall, and disable my anti virus but nothing happens.

    Any ideas as to what I can try out to fix it?
     
  2. Deepwolf413

    Deepwolf413

    Joined:
    Nov 23, 2012
    Posts:
    57
    Anyone? I don't wanna have to manually download the packages from http://packages.unity.com and then extract them into the project :p
     
  3. okcompute_unity

    okcompute_unity

    Unity Technologies

    Joined:
    Jan 16, 2017
    Posts:
    756
  4. Deepwolf413

    Deepwolf413

    Joined:
    Nov 23, 2012
    Posts:
    57
    Here ya go :)
     

    Attached Files:

  5. okcompute_unity

    okcompute_unity

    Unity Technologies

    Joined:
    Jan 16, 2017
    Posts:
    756
    The logs are clean. There is nothing hinting toward Package Manager connectivity issues :(.
     
  6. Deepwolf413

    Deepwolf413

    Joined:
    Nov 23, 2012
    Posts:
    57
    Thanks for checking. So weird though, I remember it worked fine for me in 2018.2, then after I installed 2018.3 it just stopped working, and when I go back to 2018.2 or lower it still doesn't work. So confused :p

    Would've reinstalled my computer just to see if that would do something, but I can't be arsed haha, got too much stuff I would have to install again :p
     
  7. okcompute_unity

    okcompute_unity

    Unity Technologies

    Joined:
    Jan 16, 2017
    Posts:
    756
    Probably re-installing your computer is not necessary. Maybe try creating a new project? Or downloading Unity again?
     
  8. Deepwolf413

    Deepwolf413

    Joined:
    Nov 23, 2012
    Posts:
    57
    I have tried 3 projects, and 1 one them were a completely clean one just to see if it worked on there (it didn't). I have also tried to reinstall Unity multiple times.
     
  9. okcompute_unity

    okcompute_unity

    Unity Technologies

    Joined:
    Jan 16, 2017
    Posts:
    756
    And your internet connection is fast?
     
  10. Deepwolf413

    Deepwolf413

    Joined:
    Nov 23, 2012
    Posts:
    57
    Yes 300/300 Mbit/s, so it definitely shouldn't be a problem.
     
  11. Deepwolf413

    Deepwolf413

    Joined:
    Nov 23, 2012
    Posts:
    57
    Just tested on my laptop that is connected to the same internet, it works fine. So now I'm most certain that it isn't something with my internet
     
  12. okcompute_unity

    okcompute_unity

    Unity Technologies

    Joined:
    Jan 16, 2017
    Posts:
    756
    Same version of Unity? Same project? The two are exactly the same?
     
  13. Deepwolf413

    Deepwolf413

    Joined:
    Nov 23, 2012
    Posts:
    57
  14. okcompute_unity

    okcompute_unity

    Unity Technologies

    Joined:
    Jan 16, 2017
    Posts:
    756
    Ok. There is probably something on your desktop computer affecting the Package Manager. Maybe anti-virus or something else. Sadly, I can't really help you pinpoint what it is remotely. If you ever figure it out, please let us know. I'm really sorry I can't help you more than this.

    Pascal
     
  15. Deepwolf413

    Deepwolf413

    Joined:
    Nov 23, 2012
    Posts:
    57
    I already tried to disable anti-virus completely. Anyways, thanks for trying to help finding the solution, appreciate it. I'll be sure to post a solution if I ever find one :)
     
  16. AlfieBooth

    AlfieBooth

    Joined:
    Dec 2, 2013
    Posts:
    31
    Just in case this helps anyone else..
    Similar to this issue, my install/update button just plain didn't work.
    However, when i DOCKED the window into the editor, alongside one of the other windows, the button worked again. Yay for me, boo for this even being a thing.
     
    unity_-OrMb7SQbUdcvg likes this.
  17. supita_unity

    supita_unity

    Unity Technologies

    Joined:
    Dec 13, 2019
    Posts:
    226
    Sorry to hear you were having this issue, but happy to know you found a workaround. Would you mind to file a bug about it?

    Cheers,

    Supi
     
  18. Ramana23

    Ramana23

    Joined:
    Dec 3, 2019
    Posts:
    5
    I'am also currently facing this issue in my laptop
    I'am trying to install Animation Rigging 2.6 and its not happening.
    I installed pther packages before and it worked without a problem.
     
  19. Deepwolf413

    Deepwolf413

    Joined:
    Nov 23, 2012
    Posts:
    57
    I actually forgot to post a solution, it started working again about a week after I made my last post. I'm actually not sure what was causing it. Might've been a firewall thing :) Because I believe it was after I re-installed my computer, that it started working again :)
     
    thegreatdpx likes this.
  20. thegreatdpx

    thegreatdpx

    Joined:
    Jun 21, 2019
    Posts:
    1
    so i am also facing the same problem with package manager in 2019.3 . The problem lies with the Animation Rigging Package. When i click on install in different packages it works perfectly but in case when i click on install (in Animation Rigging Package) the circle i front of it starts rotating and nothing happens.....I waited around an hour but it kept on processing
     
  21. UnityMaru

    UnityMaru

    Community Engagement Manager PSM

    Joined:
    Mar 16, 2016
    Posts:
    1,227
    Could you please provide us with your editor.log + upm.log files? https://docs.unity3d.com/Manual/LogFiles.html

    Also, does this appear to happen with other packages, or just this one?
     
  22. bash_the_coder

    bash_the_coder

    Joined:
    May 31, 2020
    Posts:
    15
    Hi there,

    I don't know if you're aware of this problem? But when i go to the package manager and i try to install the cinemachine. It then gives me a error i have put a picture under. I have tried to restart my laptop and unity but nothing seemed to work?
     

    Attached Files:

    gamerdoggos11 likes this.
  23. ooofest

    ooofest

    Joined:
    Jul 9, 2020
    Posts:
    1
    I am a new Unity user and experienced this error for every package install attempt. Then I went into my Unity account online, confirmed my email address, etc. and that seemed to unblock the 500 errors related to installing packages via Package Manager. FYI
     
  24. gamerdoggos11

    gamerdoggos11

    Joined:
    Jul 12, 2020
    Posts:
    1
    I had this problem too, if you install a older version of cinemachine, it works fine.
     
  25. OmarMTG

    OmarMTG

    Joined:
    Feb 4, 2018
    Posts:
    2
    Same problem , very frustrating !! Package manager must indicate package size and download progress not a rotating cercle
     
  26. Runeheads

    Runeheads

    Joined:
    May 11, 2017
    Posts:
    12
    That's ridiculous: why the package manager hasn't a RESUME function? I'm losing 1-2 hours every time I try to download a package because of the connection error (and I haven't connection issues - it's an issue on your side).
     
  27. aspw1992

    aspw1992

    Joined:
    Sep 11, 2020
    Posts:
    3
    IM GETTING TIRED WITH THIS ENGINE .. SO MANY STRANGE BUG MAKE ME FRUSTATED !!!
     
    andreyefimov2010 likes this.
  28. mitbol

    mitbol

    Joined:
    Nov 15, 2020
    Posts:
    1
    I was trying to fix Intellisense for VSCode and I thought about updating some of the packages through the package manager. I has the same problem and my solution was just by confirming my email for Unity ID, so PLEASE check is you haven't confirmed your email lol
     
  29. screenname_taken

    screenname_taken

    Joined:
    Apr 8, 2013
    Posts:
    663
    upload_2020-12-10_19-12-12.png
    really now, how do i update the thing to the latest version? Package manager sees that there is newer version but it won't let me download it?
     
  30. UnityMaru

    UnityMaru

    Community Engagement Manager PSM

    Joined:
    Mar 16, 2016
    Posts:
    1,227
    Do you have anything coming up in the console, such as errors or warnings?
     
  31. Zimmabue

    Zimmabue

    Joined:
    Jul 28, 2017
    Posts:
    4
    upload_2021-3-2_12-48-16.png

    Same problem. I click install and then nothing.. it keeps loading. I noticed that it happend only when a package has dipendencies. In fact the I had no problems installing Mathematics package.
    I'm using 2019.4.21f1
    this is the last line in the log file: [2021-03-02T11:45:13.818Z][INFO] Resolving dependencies using SAT solver
     
  32. Zimmabue

    Zimmabue

    Joined:
    Jul 28, 2017
    Posts:
    4
    Oh wait now it works... after 10 minutes or more of loading.
     
  33. little_box

    little_box

    Joined:
    Aug 22, 2017
    Posts:
    28
    Same problem in 201.94.18f1 Xnip2021-04-04_00-30-11.png
     
  34. RandomIdeationStudios

    RandomIdeationStudios

    Joined:
    Dec 18, 2020
    Posts:
    1
    Hi Buddy
    It worked for me
    pls try it guys

    - Spider Developer
     
  35. The_Natural_Tanuki

    The_Natural_Tanuki

    Joined:
    Oct 14, 2015
    Posts:
    6
    LMAO worked for me too. If your windows is too narrow, there is no visual cue that the Package Manager window is not showing everything you're supposed to see:

    cant-see.png

    But docking it with the game view showed me what I was missing:

    see.png