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Can't sign in (1.4.0)

Discussion in 'Unity Hub' started by Rond, Dec 19, 2018.

  1. Rond

    Rond

    Joined:
    Oct 21, 2009
    Posts:
    174
    It closes the Unity ID window after clicking in "Sign In" and nothing happens...
     
  2. APSchmidt

    APSchmidt

    Joined:
    Aug 8, 2016
    Posts:
    1,385
    The behaviour of the Hub is pretty weird when it comes to signing in. When I launch it, I'm often signed off but it I don't bother and just use it, it appears that the situation changes and I end up being logged in. It seems that the Hub takes its time updating the account state.

    Next time, don't click on "Sign in" and see if it changes by itself in time. :)
     
  3. Rond

    Rond

    Joined:
    Oct 21, 2009
    Posts:
    174
    Still not being able to log in Unity Hub 1.4.0.
    Also, the 2018.3 version is not appearing on the Official Releases tab.
     
  4. Rond

    Rond

    Joined:
    Oct 21, 2009
    Posts:
    174
    I opened and left it open for some time and nothing changed...
     
  5. Ethan_VisualVocal

    Ethan_VisualVocal

    Joined:
    Mar 23, 2016
    Posts:
    113
    Sounds like it's not getting access to the internet. You on a managed network that maybe added some firewall rules without you realizing?

    Also, post the logs here for more help...

    Log locations:
    Windows: %UserProfile%\AppData\Roaming\UnityHub\logs
    Mac: ~/Library/Application support/UnityHub/logs

    Lastly, maybe try the ye-olde reboot your machine approach.
     
  6. soft_sound

    soft_sound

    Joined:
    Aug 11, 2012
    Posts:
    24
    I've had sign-in issues before, make sure to close hub in the task manager after starting a project and resign-in. Sometimes that fixes it.

    Lately I've had more sign-in issues with 1.4.0. I can watch videos fine on youtube, but stay signed in? Nope. Sometimes I'm lucky though. It's especially bad with collab. It seems to work fine downloading from the unity store, but add collab and oof. I'm on a team that uses collab and man, talk about sign-in issues. You don't realilze what a problem it is until you work on a project without collab and realize how much faster and pain free it is.
     
  7. Rond

    Rond

    Joined:
    Oct 21, 2009
    Posts:
    174
    Ah, I think it's our network, I've been hading several doors blocked and I think that Unity sign in is one of them.

    Everything is working fine on my PC at home so I suppose that this might be the problem. Thanks for the replies everyone!

    Btw, rebooting and killing the task didn't solve it...
     
  8. pixelshader

    pixelshader

    Joined:
    Dec 14, 2012
    Posts:
    17
    so tiring... every version something else is funky.. :eek: unity QA fail.
     
  9. Ethan_VisualVocal

    Ethan_VisualVocal

    Joined:
    Mar 23, 2016
    Posts:
    113
    Well... firewall issues != Unity QA problem.

    Although, they could do more proactive, automated connectivity testing and pop up a helpful dialog, like "hey, we can resolve http port 80 but not http port <xyz> -- check your firewall settings and/or contact your network admin"