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Can't login to Unity Hub, fails silently.

Discussion in 'Editor & General Support' started by 39thstreet, Jul 30, 2020.

  1. 39thstreet

    39thstreet

    Joined:
    Jan 30, 2012
    Posts:
    104
    Just started today, my license stopped working and noticed I was logged out in Unity Hub.

    When I try to sign in it appears to accept my username/password, the window closes, but when I look again it still shows the option to sign in and I am not logged in. No error messages.

    I have tried clearing the App Data/Unity Hub and tried uninstalling and reinstalling unity hub.

    Any advice?
     
  2. Eagle1Xray

    Eagle1Xray

    Joined:
    Jul 30, 2020
    Posts:
    24
    I am having this same issue. thank goodness i thought i was crazy. I cannot log in to view assets or anything....

    it told me server unresponsive ONCE in a small title bar at the bottom of the unity launcher.
     
  3. kevindaluz

    kevindaluz

    Joined:
    Nov 8, 2014
    Posts:
    7
    I am also having the same issue!
     
  4. Eagle1Xray

    Eagle1Xray

    Joined:
    Jul 30, 2020
    Posts:
    24
    Well i guess the servers are actually down....then
     
  5. kevindaluz

    kevindaluz

    Joined:
    Nov 8, 2014
    Posts:
    7
    Got a workaround. Disable your Internet and go through the manual activation process. The Unity hub will create a .alf file for you. Reenable Internet. Go to https://license.unity3d.com/manual and upload the file, and that will give you a license file to download. Download it. Disconnect Internet again and relaunch Unity. Go manual activation, and give it the license file you just downloaded. Quit Unity. Turn Internet back on again, and launch Unity. Worked for me.
     
  6. Rowell

    Rowell

    Joined:
    Sep 22, 2014
    Posts:
    27
    Trying to download purchased assets from the store within the editor does not work as well.
    Demands that you log into your account, go ahead and enter username/password, nothing at all; still logged out.
     
  7. Eagle1Xray

    Eagle1Xray

    Joined:
    Jul 30, 2020
    Posts:
    24

    Clever Clever. Ill test this and report my results as well.
     
  8. scrant

    scrant

    Joined:
    Jun 1, 2017
    Posts:
    73
    Same problem here. Can't access anything!
     
  9. BobBobson108

    BobBobson108

    Joined:
    Mar 13, 2008
    Posts:
    57
  10. Sneeza

    Sneeza

    Joined:
    Aug 6, 2017
    Posts:
    9
    You can track the current status of Unity's services here, seems they're having a partial outage that is affecting logging into the editor: https://status.cloud.unity3d.com/
     
  11. zeenxdownmokarami

    zeenxdownmokarami

    Joined:
    Apr 4, 2022
    Posts:
    1
    Well, same problem but my older computer works! ._.