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Bug Can't log into Unity Hub 3.0.0 on windows

Discussion in 'Unity Hub' started by JasonBennett, Jan 10, 2022.

  1. JasonBennett

    JasonBennett

    Joined:
    Mar 26, 2014
    Posts:
    2
    When attempting to log into Unity Hub 3.0.0 on Windows 10 it just spins at the sign in after entering my credentials in the browser, and then I get "Something went wrong. Please sign in again." I've tried three different browsers (firefox, chrome, edge), cleared browser cache, etc.

    I just updated it today, so previously had been using 2.x versions.

    EDIT: Tons of garbleegook in the logs pointing to some errors. Not sure how much to post here because the lines are LONG. Happy to provide a log file.
     

    Attached Files:

    Last edited: Jan 10, 2022
    gjarnos likes this.
  2. zezba9000

    zezba9000

    Joined:
    Sep 28, 2010
    Posts:
    846
    Yep sign in no longer works. Beta v7 it was working.
    3.0.0 release version doesn't work...

    Tested with both Edge & Brave browsers on Windows 11
    Re-installing also doesn't fix issue

    upload_2022-1-10_13-9-54.png
     
  3. filwit

    filwit

    Joined:
    Aug 27, 2013
    Posts:
    1
    Yep. Upgraded to Hub 3.0 this morning (due to prompt) and can no longer login.

    Tested on Windows 10 & Brave Browser (Ad-block disabled for Unity sites)
     
  4. rCopat

    rCopat

    Joined:
    Nov 5, 2021
    Posts:
    1
    Also not working here
     
  5. gjarnos

    gjarnos

    Joined:
    Jan 23, 2021
    Posts:
    3
    I can't log in on Mac OS on 3.0.0 either. Help please. Same issue with 2.4.5. Same thing with my Win10 machine.
     
    Last edited: Jan 10, 2022
  6. rommel89

    rommel89

    Joined:
    Jul 4, 2019
    Posts:
    3
    tampoco para mi trabaja. hoy actualice a la version 3.0.0 y no me deja loguearme
     
  7. Etheral_9

    Etheral_9

    Joined:
    Jan 10, 2022
    Posts:
    1
    Ya same problem for me
     
  8. GameRickster

    GameRickster

    Joined:
    Apr 28, 2018
    Posts:
    4
    fix it! please.
     
  9. Nilana

    Nilana

    Joined:
    Jan 10, 2022
    Posts:
    2
    Tossing my hat in for not working. I have tried 2 different browsers and clearing cash with no success
     
  10. mpalermo222

    mpalermo222

    Joined:
    May 28, 2020
    Posts:
    1
    I see that I am not the only one with this bug. In my case, it happens in a Windows 8
     
  11. TeamTemali

    TeamTemali

    Joined:
    Aug 21, 2020
    Posts:
    2
    Here's the error from the log file along with the code that keeps repeating every time I try to login.
     

    Attached Files:

    gjarnos likes this.
  12. AlexanderElert

    AlexanderElert

    Joined:
    May 31, 2017
    Posts:
    37
    same, redirect link dosent log in my acount in the hub, unable to use cloud services!, please fix it!
     
  13. jcahn

    jcahn

    Joined:
    Dec 20, 2021
    Posts:
    3
    I have been using the Unity Hub Beta and I am logged in there, but do not have access to Unity Collab anymore. I'm not really wanting to "log out" or "test my luck" as it's currently the work day. Please Fix!
     
  14. JasonBennett

    JasonBennett

    Joined:
    Mar 26, 2014
    Posts:
    2
    Mine finally worked, but unclear why.

    Here are a few of the steps I followed:

    1. Opened a unity project straight from the folder (double clicking on Scene file)
    2. Closed the project
    3. Quit Unity Hub
    4. Cleared my browser cache (Windows 10 Chrome) for All Time
    5. Opened Unity Hub and signed in
     
  15. KevinMS

    KevinMS

    Joined:
    Jul 16, 2021
    Posts:
    2
    same issue
     
  16. RogozhinD

    RogozhinD

    Joined:
    Sep 9, 2021
    Posts:
    1
    Same here.
    Tried disabling firewall to no avail.
    Tried reverting to the old UnityHub install - that one won't work now either. Just fails silently using the direct login or Google authentication.
    Tried uninstalling, clearing AppData etc. - Nope.
    I have even tried to do a clean install on a different computer that never had Unity on it. Still nothing.
     
  17. HeavensSword

    HeavensSword

    Joined:
    Jun 11, 2015
    Posts:
    7
    As mentioned in a similar thread, after updating to Unity Hub 3.0, I'm unable to log in and do anything in Unity due to requiring my assets/packages.
     
  18. KevinMS

    KevinMS

    Joined:
    Jul 16, 2021
    Posts:
    2
    this worked for me, thanks!
     
  19. TeamTemali

    TeamTemali

    Joined:
    Aug 21, 2020
    Posts:
    2
    SOLUTION:
    So, I had a moment to play around with this. There is a temporary fix that worked for me.

    Even though the hub doesn't let you login you can still:
    1. Right click on the taskbar icon (bottom right) and select a project.
    upload_2022-1-10_15-54-30.png
    2. Let it open fully.
    3. You can then login from the project in the top right where it says account.
    upload_2022-1-10_15-53-5.png

    Worked almost instantly for me and sorted my Hub window. I truly hope it works for the rest of you. Happy New Year!
     
    Last edited: Jan 10, 2022
  20. ArthurAulicino

    ArthurAulicino

    Joined:
    Sep 4, 2018
    Posts:
    1
    I'm not sure this is related specifically to hub 3.0.0, I think there's an outage in some unity services.

    Our CI servers are failing to authenticate:

    1. Request timed out while processing request "https://core.cloud.unity3d.com/api/login", HTTP error code 0
    2. [UnityConnect] Request timed out.
    3. Cancelling DisplayDialog: Failed to activate/update license Timeout occured while trying to update license. Please try again later or contact support@unity3d.com

    Edit: Apparently they fixed it on their side. Things are working as expected.
     
    Last edited: Jan 10, 2022
  21. HeavensSword

    HeavensSword

    Joined:
    Jun 11, 2015
    Posts:
    7
    Want to confirm that UnityHub login is working fine now.
     
    RogozhinD likes this.
  22. Nilana

    Nilana

    Joined:
    Jan 10, 2022
    Posts:
    2
    Seems to be working fine now! Thank you all
     
  23. tredpro

    tredpro

    Joined:
    Nov 18, 2013
    Posts:
    507
    i cant create a personal license
     
  24. samanabo

    samanabo

    Joined:
    Mar 10, 2015
    Posts:
    17
  25. DanteMarshal

    DanteMarshal

    Joined:
    Aug 25, 2020
    Posts:
    5
    Same here, Except in the logs I'm getting an HTTP 403 error instead of 503 or timeout that others usually get in their logs.
    I can't login because Unity servers are actively denying my access ?

    I'm sick of unity editor and hub updates breaking everything; I can't trust Unity to install any updates anymore.
    And the worst part, now I can't find any way to install an older version of the hub, so I'm stuck now.
     
  26. iivo_k

    iivo_k

    Joined:
    Jan 28, 2013
    Posts:
    313
    Updated to Unity Hub 3.0, can't login anymore on Windows. Right clicking on the icon just crashes the app silently.

    I had a moment of regret when I pressed update, remembering how you should always avoid new Unity versions for a while, but then thought it will probably be fine since this is just a launcher. Wrong.
     
    thecoch likes this.
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