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Bug Can't log into dashboard

Discussion in 'Unity Gaming Services General Discussion' started by drallcom3, Feb 13, 2021.

  1. drallcom3

    drallcom3

    Joined:
    Feb 12, 2017
    Posts:
    136
    I can't log into the dashboard with my account. Same for the store. Only the forum works.

    I get redirected to
    https://api.unity.com/v1/oauth2/authorize?event=next

    and I get an error JSON
    Code (CSharp):
    1. {
    2.   "message" : "Input Error",
    3.   "code" : "132.001",
    4.   "details" : [ {
    5.     "field" : "client_id",
    6.     "reason" : "Query parameter is invalid. client_id is missing."
    7.   } ]
    8. }
    Using a different browser or something similar doesn't help.
    This has been going on for weeks.
     
  2. joonarahko

    joonarahko

    Unity Technologies

    Joined:
    Jul 9, 2018
    Posts:
    31
    @drallcom3 I am terribly sorry to hear that you have had issues logging into the dashboard. Are you still experiencing issues logging in?
     
  3. drallcom3

    drallcom3

    Joined:
    Feb 12, 2017
    Posts:
    136
    I thought the problem solved itself, but now I have it again.
    I had to use my mobile browser to make this post (no browser on my PC works here).
     
  4. joonarahko

    joonarahko

    Unity Technologies

    Joined:
    Jul 9, 2018
    Posts:
    31
    @drallcom3 I am terribly sorry to hear that you are still facing issues with the login. Could you file a support ticket to our support team through here. I am happy to help you personally too if the support team is unable to find a solution.

    Support form link
     
  5. Paulgh

    Paulgh

    Joined:
    Oct 24, 2014
    Posts:
    1
    I'm having the same issue, managed to log in, because I had an another session open in another browser.

    Edit: It appears a browser extension called "Neat URL" was conflicting with the login progress in my case.
     
  6. JakubMarcinkowski

    JakubMarcinkowski

    Joined:
    May 12, 2021
    Posts:
    1
    Many thanks, for this finding.
    To make it work, just add api.unity.com to Domain blacklist in Neat URL settings.
     
  7. joonarahko

    joonarahko

    Unity Technologies

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    Jul 9, 2018
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    Thanks Paulgh for finding this!
     
  8. RiccardoAxed

    RiccardoAxed

    Joined:
    Aug 29, 2017
    Posts:
    105
    Hi, I've a similar problem too since a week, only on Chrome.

    In short, I can't access to the dashboard, both from "My Account" section on Unity website of from the link in "Services/Collaborate" tab inside the Unity editor. When I click on those links I end up on this page:



    ... where none of the two buttons "Sign In" and "Create account" works, even if I'm already logged in, so I'm stuck on this page.

    As I said, this is not working just on Chrome, whereas if I copy the redirection link in Firefox, it allows me to access the dashboard.
     
  9. joonarahko

    joonarahko

    Unity Technologies

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    Jul 9, 2018
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    Hey RiccardoAxed and I am terribly sorry for the inconvenience in not being able to login. We had an issue with this page earlier yesterday but the issue should now be resolved. If you are still having issues, we are more than happy to help you out.
     
  10. RiccardoAxed

    RiccardoAxed

    Joined:
    Aug 29, 2017
    Posts:
    105
    Thank you for your answer,
    Just checked but the issue is still there. When I click the "Go to the web dashboard" link inside the Unity editor (Services/Collaborate tab) I can read the correct url in Chrome's address bar, then after a second it's redirected to the page above, with the two buttons "Sign In" and "Create account" not working.

    Again, everything work fine in Firefox, so I'm able to press "Sign In" and enter the dashboard.
     
  11. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    May 2, 2017
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    11,692
    One note, as a test, ensure you only have one tab open in Chrome. And check for any ad blockers. I use Chrome here exclusively, without issue. You might also want to clear your browser cookies and cache.
     
  12. RiccardoAxed

    RiccardoAxed

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    Aug 29, 2017
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    That worked!

    The other two options don't seem to matter, so I can have one/more open tabs and my ad blocker active/inactive and the result is the same. The discriminating factor is clearing the browser cookies and cache, then clicking on the "Go to the dashboard" links works as expected.

    Thank you for your help.
     
  13. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    May 2, 2017
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    11,692
    Got it! Apparently the browser sees a cookie and thinks you're still logged in as another user, I suspect you previously used a different login? We are looking into this.
     
  14. RiccardoAxed

    RiccardoAxed

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    Aug 29, 2017
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    I've a couple of accounts indeed, one for personal use and this one for my professional work, and sometimes I do a switch between the two, so it might be that.
     
  15. joonarahko

    joonarahko

    Unity Technologies

    Joined:
    Jul 9, 2018
    Posts:
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    We opened a discovery to understand the problem better, once we find a resolution, we'll get back to you here. Sorry for the inconvenience and thanks for reporting. Have a wonderful start of the week.

    Update:
    We identified the issue and this problem should no hopefully be resolved
     
    Last edited: Nov 9, 2021
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