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Bug Can't log in using Unity Hub 3.5.2

Discussion in 'Unity Hub' started by Grandy12, Oct 2, 2023.

  1. Grandy12

    Grandy12

    Joined:
    Apr 22, 2016
    Posts:
    5
  2. Deleted User

    Deleted User

    Guest

    Yes, but when you come back to Unity Hub you should be logged in. What happens in the browser doesn't matter. Clumsy behaviour that is. :)
     
  3. Grandy12

    Grandy12

    Joined:
    Apr 22, 2016
    Posts:
    5
    I'm not, though :T
     
  4. Hayam_Abdelbaset

    Hayam_Abdelbaset

    Joined:
    Oct 24, 2022
    Posts:
    1
    I have the same problem for month now. I cannot sign in so i am stuck at this step forever. and always give me this message "Something went wrong. Please sign in again."
     
  5. andyz

    andyz

    Joined:
    Jan 5, 2010
    Posts:
    2,224
    3.5.2 is broken for licensing for me currently - can not open any projects and fails to get a license response

    Edit: suspect was temporary proxy issue - restart fixed
     
    Last edited: Oct 6, 2023
  6. felipec_unity

    felipec_unity

    Unity Technologies

    Joined:
    Sep 3, 2020
    Posts:
    25
    Hi all, sorry to hear that you're having difficulties signing in.

    If you're experiencing "Something went wrong", look for connectivity errors in the Hub logs as it's likely a networking/proxy issue. In that case, you can try to enableProxyAutoconfig.

    If that's not the case or if it doesn't help, please open a support ticket so that we can investigate and fix the problem.

    Thank you!
     
  7. tanaya3d

    tanaya3d

    Joined:
    Dec 3, 2022
    Posts:
    1
    me too.

    *Edited:

    I just checked, Firewall is the culprit.
    Somehow Unity Hub.exe is missing from the Firewall whitelist, so it gets blocked.
    After whitelisting Unity Hub.exe and Unity.Licensing.Client.exe, Personal license request menu is enabled, so I can extend my Unity Personal license for 1 more month.
     
    Last edited: Oct 8, 2023
  8. judesidloski

    judesidloski

    Unity Technologies

    Joined:
    May 12, 2022
    Posts:
    86
  9. piolep7

    piolep7

    Joined:
    Oct 31, 2023
    Posts:
    1
    Hey guys, I turned off my NordVPN Web protection. It worked for me ! I hope you have a nice day nice nice !
     
    judesidloski likes this.