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Bug Can't link transferred project thats now part of companies account + portal bugs

Discussion in 'Unity Analytics' started by zezba9000, Apr 14, 2023.

  1. zezba9000

    zezba9000

    Joined:
    Sep 28, 2010
    Posts:
    992
    * Unity 2021.3.18
    * Analytics package 4.4.2
    * Windows 11

    This project was transferred to companies account and I really need this hooked up again before product release.

    Portal is broken and we can't see what members have access to project.


    Package version


    No project shows up under companies list
     
    zezba9000, Apr 14, 2023
    #1

  2. Unity_AndyP

    Unity_AndyP

    Unity Technologies

    Joined:
    Jun 23, 2021
    Posts:
    63
    Are the owners of the organization able to see this project? If so can you check if the permissions have been set up correctly?
     
    Unity_AndyP, Apr 19, 2023
    #2

  3. zezba9000

    zezba9000

    Joined:
    Sep 28, 2010
    Posts:
    992
    Yes they were able to add me.
    This shouldn't be a page error though.
     
    zezba9000, Apr 20, 2023
    #3

  4. Unity_AndyP

    Unity_AndyP

    Unity Technologies

    Joined:
    Jun 23, 2021
    Posts:
    63
    Yes, this shouldn't be the case. Could you send in a support ticket with details of the issue, projectID, orgID, and project name so we can take a deeper look into this?

    This could be a permission related issue but I have a suspicion something might have gone wrong in the transfer
     
    Unity_AndyP, Apr 25, 2023
    #4