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Can't install Unity 2018.1.0f2 through the Unity Hub

Discussion in 'Unity Hub' started by codestage, May 2, 2018.

  1. codestage

    codestage

    Joined:
    Jul 27, 2012
    Posts:
    1,932
    Hey, I just tried to install latest Unity 2018.1.0f2 release via Unity Hub with all platforms selected except vuforia and facebook and it just stuck near the end and never ends.
    Got these errors in the log:

    Code (CSharp):
    1. {"moduleName":"EditorDownloader","level":"info","message":"Editor Downloader 2018.1.0f2: starting","timestamp":"2018-05-02T13:17:48.711Z"}
    2. {"moduleName":"DownloadsCluster","level":"warn","message":"Cluster cluster-2018.1.0f2: Invalid URL for module appletv, won't download it","timestamp":"2018-05-02T13:18:49.669Z"}
    3. {"moduleName":"EditorDownloader","level":"warn","message":"Editor Downloader 2018.1.0f2: Cluster error, skipping appletv ","timestamp":"2018-05-02T13:18:49.669Z"}
    4. {"moduleName":"DownloadsCluster","level":"info","message":"Cluster total download size: 1.91GB","timestamp":"2018-05-02T13:18:49.670Z"}
    5. {"moduleName":"DownloadsCluster","level":"info","message":"Cluster cluster-2018.1.0f2: downloads starting","timestamp":"2018-05-02T13:18:49.670Z"}
    6. {"moduleName":"EditorDownloader","level":"info","message":"Editor Download 2018.1.0f2: downloads starting, total size: 2.51GB)","timestamp":"2018-05-02T13:18:49.755Z"}
    7. {"moduleName":"EditorDownloader","level":"warn","message":"Editor Downloader 2018.1.0f2: Cluster error, skipping uwp-il2cpp ","timestamp":"2018-05-02T13:20:37.433Z"}
    8. {"moduleName":"DownloadsCluster","level":"warn","message":"Download cluster cluster-2018.1.0f2: Failed to download module uwp-il2cpp","timestamp":"2018-05-02T13:20:37.433Z"}
    9. {"moduleName":"DownloadsCluster","level":"warn","message":"Download error: Error: Download request timed out after 5 seconds. Closing connections","timestamp":"2018-05-02T13:20:37.433Z"}
    10. {"moduleName":"EditorDownloader","level":"info","message":"Editor Downloader 2018.1.0f2: end event for editor","timestamp":"2018-05-02T13:21:56.744Z"}
    11. {"moduleName":"EditorDownloader","level":"warn","message":"Editor Downloader 2018.1.0f2: Cluster error, skipping metro ","timestamp":"2018-05-02T13:23:18.178Z"}
    12. {"moduleName":"DownloadsCluster","level":"warn","message":"Download cluster cluster-2018.1.0f2: Failed to download module metro","timestamp":"2018-05-02T13:23:18.179Z"}
    13. {"moduleName":"DownloadsCluster","level":"warn","message":"Download error: Error: Download request timed out after 5 seconds. Closing connections","timestamp":"2018-05-02T13:23:18.179Z"}
    14. {"moduleName":"EditorDownloader","level":"warn","message":"Editor Downloader 2018.1.0f2: Cluster error, skipping ios ","timestamp":"2018-05-02T13:23:39.997Z"}
    15. {"moduleName":"DownloadsCluster","level":"warn","message":"Download cluster cluster-2018.1.0f2: Failed to download module ios","timestamp":"2018-05-02T13:23:39.997Z"}
    16. {"moduleName":"DownloadsCluster","level":"warn","message":"Download error: Error: Download request timed out after 5 seconds. Closing connections","timestamp":"2018-05-02T13:23:39.997Z"}
    17. {"moduleName":"DownloadsCluster","level":"info","message":"Download Cluster cluster-2018.1.0f2: Canceled","timestamp":"2018-05-02T13:30:55.136Z"}
    18. {"moduleName":"EditorDownloader","level":"info","message":"Editor Download 2018.1.0f2: Canceled","timestamp":"2018-05-02T13:30:55.136Z"}
    I have no FireWalls enabled.

    P.S. standard standalone download assistant works fine and downloads everything fine.
     
    asethi and smikheiev like this.
  2. SugoiDev

    SugoiDev

    Joined:
    Mar 27, 2013
    Posts:
    395
    Got something similar.
    Tried again a few more times, had a few "timeout after 5 seconds", but it eventually worked.
     
    codestage likes this.
  3. RafayAli

    RafayAli

    Joined:
    Mar 31, 2015
    Posts:
    7
    Experiencing same issue as well, tried two times and failed both during half way with timeout error.
     
  4. Foriero

    Foriero

    Joined:
    Jan 24, 2012
    Posts:
    584
    Yes same here. I simply installed official release directly form web.
     
  5. codestage

    codestage

    Joined:
    Jul 27, 2012
    Posts:
    1,932
    Just tried it again on Mac this time (previous attempt was on Windows) - still same issue (tried to install with only 1 additional component - iOS platform) - download progress reaches almost end of the line and stuck there forever.
    Didn't found logs location on mac tho (nothing at Library/Application support) =\
     
  6. optimise

    optimise

    Joined:
    Jan 22, 2014
    Posts:
    2,137
    Why it keeps popping up this error?

    upload_2018-5-3_0-51-50.png
     
    Last edited: May 2, 2018
  7. DragonFlame

    DragonFlame

    Joined:
    Mar 21, 2010
    Posts:
    18
    Can confirm its happening on my end also, been trying for the last 6 hours to get it to work without any luck.
     
  8. DarkNBlood

    DarkNBlood

    Joined:
    Jun 19, 2014
    Posts:
    28
    Same issue for me :(
     
  9. TaleOf4Gamers

    TaleOf4Gamers

    Joined:
    Nov 15, 2013
    Posts:
    825
    Starnge, I managed to download it earlier first try.
     
  10. smikheiev

    smikheiev

    Joined:
    Mar 23, 2013
    Posts:
    3
    I also get the same issue about timeout 5 seconds :(
     
  11. soloneer

    soloneer

    Joined:
    Nov 23, 2010
    Posts:
    62
    Same issue for me on both mac and windows, even if I only select the editor and no other components. No problem with using the web installer.
     
  12. Liviuss

    Liviuss

    Joined:
    Apr 2, 2014
    Posts:
    101
    Same here, both on windows and mac.
     
  13. surajsirohi1008

    surajsirohi1008

    Joined:
    Jun 21, 2016
    Posts:
    267
    Same here, any updates on the situation?
     
  14. joeksy

    joeksy

    Unity Technologies

    Joined:
    Jan 12, 2017
    Posts:
    155
    Hi,

    We are aware of the issue, and are currently investigating on it.
    For the time being, it seems to be cause by the high amount of traffic.
    Sorry for the inconvenience,

    Joe
     
  15. smikheiev

    smikheiev

    Joined:
    Mar 23, 2013
    Posts:
    3
    Well, I've just installed it. I did actually nothing, just retried it many times
     
  16. soloneer

    soloneer

    Joined:
    Nov 23, 2010
    Posts:
    62

    Tried yet again later in the day and had success via the hub.
     
  17. Chuggy88

    Chuggy88

    Joined:
    Oct 4, 2019
    Posts:
    1
    A complete and utter pile of rubbish. I've tried installing 4 times now over the last few hours. Various problems but now it gets to 99% and just gets stuck. Waste of my time.
     
  18. gumboots

    gumboots

    Joined:
    May 24, 2011
    Posts:
    298
    For anyone experiencing this problem, not sure if it was a coincidence or not, but I solved it by restarting my computer.
     
  19. JackDenim

    JackDenim

    Joined:
    Dec 26, 2020
    Posts:
    1
    Hallo hab das Problem ich lade Unity herunterladen
    aber wenn ich die neue Version lade kommt immer der Fehler zeit Überschreitung oder fehlgeschlagen. Könnt ihr mir bitte helfen
     
  20. Foriero

    Foriero

    Joined:
    Jan 24, 2012
    Posts:
    584
    Also restarting router helps.