Search Unity

  1. Unity 2018.1 has arrived! Read about it here
    Dismiss Notice
  2. Scriptable Render Pipeline improvements, Texture Mipmap Streaming, and more! Check out what we have in store for you in the 2018.2 Beta.
    Dismiss Notice
  3. If you couldn't join the live stream, take a peek at what you missed.
    Dismiss Notice
  4. Improve your Unity skills with a certified instructor in a private, interactive classroom. Learn more.
    Dismiss Notice
  5. ARCore is out of developer preview! Read about it here.
    Dismiss Notice
  6. Magic Leap’s Lumin SDK Technical Preview for Unity lets you get started creating content for Magic Leap One™. Find more information on our blog!
    Dismiss Notice
  7. Want to see the most recent patch releases? Take a peek at the patch release page.
    Dismiss Notice

Can't install app

Discussion in 'Android' started by Farol, Jun 9, 2018.

  1. Farol

    Farol

    Joined:
    Mar 9, 2017
    Posts:
    4
    Hi, i'm made alpha test in g console and tried install app in play market from 5 different accounts, all accounts have a message "This app is incompatible with all of your devices".

    G support said :
    "It’s against Google Payments policies to download your own paid-app or purchase in-app items from the application, and you'll receive an error message if you try to purchase your own app on Google Play"

    but i tried make install from 5 accounts, and I can't do it. May be my unity has broken?
     
  2. JuliusM

    JuliusM

    Unity Technologies

    Joined:
    Apr 17, 2013
    Posts:
    184
    What is your device on which you try to install the app and which Unity version did you use?
     
  3. Farol

    Farol

    Joined:
    Mar 9, 2017
    Posts:
    4
    unity 2017.3.1f1
    asus tablet
    i can install any apps but only not mine
     
  4. JuliusM

    JuliusM

    Unity Technologies

    Joined:
    Apr 17, 2013
    Posts:
    184
    Can you be more specific about what tablet is that. What is the model name / number, what android version does it have?
    Also are you able to install that app from the Unity editor directly? What happens if you press build and run inside the editor? If you'll get an error, please copy-paste it as well.
     
  5. Farol

    Farol

    Joined:
    Mar 9, 2017
    Posts:
    4
    assus fonepad 7
    android 5.0.1
    i can install my app from unity

    my app doesn't show errors
     
  6. JuliusM

    JuliusM

    Unity Technologies

    Joined:
    Apr 17, 2013
    Posts:
    184
    Ok, since you can install the application from within Unity editor, that means you have either changed some configuration parameters between the version which you have uploaded to Google Play and the version you have right now in the editor, or there are some specific Google Play requirements which your tablet doesn't meet.
    If you have done some project configuration changes after you have uploaded your alpha version to the Google Play store, try to re-upload again after making sure you can install the application from Unity editor. Also if you have access to a different device, try installing there. Finally check the Google Play store settings for your app. Check if you haven't enabled some filters which would make app unavailable on your device.
    Since you can "Build and Run" your project in Unity editor, this definitely does not look like the issue with Unity. Please try some of the things I've mentioned above, hopefully something will help you to find the reason.
     
  7. verybinary

    verybinary

    Joined:
    Sep 23, 2015
    Posts:
    325
    also check to make sure you don't have the bar set too high in the build sdk
    the google message about buying your own blah blah blah might be boiler plate

    are you trying to install from local? or from google play.
    even if local, it will reject it if using a different or no signing key.
    is any version of it already installed? maybe a previous build?
     
  8. Farol

    Farol

    Joined:
    Mar 9, 2017
    Posts:
    4
    i try install from play market with galaxy s7 and assus fonepad 7 from 5 accounts
     
  9. verybinary

    verybinary

    Joined:
    Sep 23, 2015
    Posts:
    325
    do you have a previous version with a different signing key(or none) installed on your phone?
    in the project settings, what did you choose for minimum version? and what version do you have?

    You don't have an install error, you have a "youre not allowed to do this" error from google. You might have locked yourself out during build