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Can't get past sign-in survey

Discussion in 'Editor & General Support' started by Surfer Joe, Mar 28, 2015.

  1. Surfer Joe

    Surfer Joe

    Joined:
    Mar 28, 2015
    Posts:
    3
    I can't get past the initial sign-in survey for Unity. It asks to select your country but the country options window is frozen and won't allow me to pick any country or scroll, and you can't get into Unity without completing the initial survey questions.
     
  2. Dustin-Horne

    Dustin-Horne

    Joined:
    Apr 4, 2013
    Posts:
    4,568
    Is this in the app or the website? If its in the app (editor), create your account online and then just use it to log in to the editor.
     
  3. Surfer Joe

    Surfer Joe

    Joined:
    Mar 28, 2015
    Posts:
    3
    Thanks. I have created an account, but I can't get into the editor because I can't get past the sign-in survey when I try to log in.
     
  4. dragon22352

    dragon22352

    Joined:
    Mar 29, 2015
    Posts:
    1
    I'm having the exact same problem!

    EDIT: I've gotten around the issue. You can use the keyboard to control it.
     
    Last edited: Mar 29, 2015
    BossOfCreeps, buru9 and Surfer Joe like this.
  5. Surfer Joe

    Surfer Joe

    Joined:
    Mar 28, 2015
    Posts:
    3
    Thanks dragon, that solved the problem.
     
  6. demonclam14

    demonclam14

    Joined:
    Jul 23, 2015
    Posts:
    1
    Yeah, thanks! Helped me too!
     
  7. Rickstreamer

    Rickstreamer

    Joined:
    Feb 16, 2016
    Posts:
    1
    I can't get past the Country of residence part of the survey. I already picked which country i'm in and after answering all the other questions and clicking done, it still brings me back up and says "please answer this question" but I already did. And i tried it again but it still won't accept my answer. Please! Anyone help! T^T
     
  8. Emonga

    Emonga

    Joined:
    Feb 17, 2016
    Posts:
    1
    I have the same problem as Rickstreamer. Please help.
     
  9. Shelby_Riffle

    Shelby_Riffle

    Joined:
    Feb 17, 2016
    Posts:
    1
    I'm also having the same problem as Rickstreamer and Emonga. I tried to use the manual activation option on the website, but it appears that the question on there is bugged as well.
     
  10. ReverseRenaissance

    ReverseRenaissance

    Joined:
    Feb 18, 2016
    Posts:
    1
    I am also having the country problem. The same as the last three people.
    Details:

    So I sign in to unity to activate my account, finish the survey completely, and no matter what I do it says "please answer this question" above the "country of residence"
    But all the questions are answered?

    I'm running on windows 10, fully updated. This error happens regardless of what version of unity I try. (I've tried several 4.x versions and the 5 installer, no good)
     
    Last edited: Feb 18, 2016
  11. asadusman

    asadusman

    Joined:
    May 25, 2017
    Posts:
    1
    For me, it doesn't even say to answer a certain question, it just stays there at the survey no matter how many times i press OK.
     
  12. maakolli

    maakolli

    Joined:
    Jun 22, 2018
    Posts:
    1
    If anyone is having this problem, check your computers date and time. I was stuck with same problem no error messages just stays in "Quick and easy survey"-page no matter how many times I press OK. Then I noticed that my computer time was incorrect time, fixing computer time fixed the problem.
     
  13. GoForBroke

    GoForBroke

    Joined:
    Feb 9, 2019
    Posts:
    1
    I fix my time in windows and license was activated
     
  14. Aaron_gila09

    Aaron_gila09

    Joined:
    Feb 27, 2019
    Posts:
    1
    All I did was close the application and reopen it and it stated to work
     
  15. aman2111

    aman2111

    Joined:
    Apr 5, 2019
    Posts:
    1
    You can skip this online method, just go offline and do it manually. Save the request license file. Upoad it on https://license.unity3d.com/manual and license linked to your system will be generated and you can download it and load it to unity editor and after that you can enjoy the unity tool.