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Cant get my money from UnityADS in Russia

Discussion in 'Unity Ads & User Acquisition' started by afftar, Jan 3, 2019.

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  1. afftar

    afftar

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    Apr 18, 2014
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    You changed the sender of the money, but did not change the details in the letter. Now I can not pass the currency control.

    The old money sender was:
    UNITY TECHNOLOGIES FINLAND OY KAISANIEMENKATU 2B HELSINKI 00100 FI

    New:
    WORLDPAY AP LTD 25 WALBROOK GB / LONDON / EC4N 8AF


    My bank considers this the 3rd person and does not skip the payment.
     
    afftar, Jan 3, 2019
    #1

  2. afftar

    afftar

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    A letter that can be downloaded from the console and is needed for the bank looks like this and contains invalid data
     

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    afftar, Jan 3, 2019
    #2

  3. afftar

    afftar

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    Also, the public offer contract is concluded with UNITY TECHNOLOGIES FINLAND, but the money comes from WORLDPAY AP LTD.
    In the eyes of the bank, it turns out that this is “black” money. What should I do?
     
    afftar, Jan 3, 2019
    #3

  4. mikaisomaa

    mikaisomaa

    Unity Technologies

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    mikaisomaa, Jan 3, 2019
    #4

  5. teddyl168

    teddyl168

    Unity Technologies

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    Sep 21, 2016
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    I can help to double check your payout issue. Can you let me know your Dev ID or which payout (VB#) you are trying to resolve. Let me know and thanks in advance.
     
    teddyl168, Jan 11, 2019
    #5

  6. afftar

    afftar

    Joined:
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    My ticket id is #607842

    As we have already found out - a problem with an error in SWIFT info.
    The problem is still not resolved and the support has stopped responding to me.

    I have suspended UnityADS in my applications and recommend to everyone from Russia who works in “white” to do the, same until Unity solves this problem - you will not get money :((
     
    afftar, Jan 11, 2019
    #6

  7. teddyl168

    teddyl168

    Unity Technologies

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    Sep 21, 2016
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    Hi Afftar,

    I have followed up your ticket - https://unity3d.zendesk.com/agent/tickets/607842. The main issue was the description we sent to bank was truncated by intermediary bank and it caused "THROUGH WORLDPAY" in SWIFT receipt :70: was missed.

    You may provide self-billing invoice which indicate Unity is sending payment through Worldpay or PayPal to your bank and see if it works. You can also request your bank to return your payment if they don't accept it. We will reprocess your payout once we receive your return payment from your bank.

    We are also reducing our description to the bank in order to prevent this kind of issue happening again.



    Thanks,
    Teddyl
     
    teddyl168, Jan 14, 2019
    #7

  8. afftar

    afftar

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    Today my bank returned payment to worldpay
     
    afftar, Jan 14, 2019
    #8

  9. afftar

    afftar

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    I still have this problem. As I understand it with the new payer, this month, the same thing happened.
    I still have not received my money and the support again stopped me responding.
     
    afftar, Jan 22, 2019
    #9

  10. angelvet

    angelvet

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    May 11, 2018
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    Hello afftar, have you managed to receive any payments or this issue still not resolved?
     
    angelvet, Sep 1, 2019
    #10

  11. afftar

    afftar

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    The problem has not been resolved.

    I have to withdraw to a private person (bypassing currency control) and pay personal income tax 13% from it. This is the only working solution I could find.
     
    afftar, Sep 1, 2019
    #11

  12. Dev100Dev

    Dev100Dev

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    Nov 6, 2020
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    Is the problem solved now?
     
    Dev100Dev, Nov 6, 2020
    #12

  13. afftar

    afftar

    Joined:
    Apr 18, 2014
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    I dont know, after talking to useless support, I just stopped using unity ads
     
    afftar, Nov 21, 2020
    #13
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