Can't get analytics working for our project

We have tried configuring two different unity projects in the dashboard for our app, implemented as far as we know correctly, have the analytics package enabled etc. The analytics response from our custom event calls is the OK value, but we get zero data in the analytics console, even after several days.

We have created a separate sandbox unity project with it's own dashboard, and that works - we see event data, so we're not sure what's wrong with our project as it's set up exactly the same way. Can someone take a look on the analytics back end to see if there's some issue? I can pm someone our project id.

 

Are you on WebGL by chance? Please send me the projectID in a private message and I can look into it. Ensure you are using Unity 2020.1.15f1 or higher