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Can't even request support tickets - my ZenDesk account was wrongfully terminated

Discussion in 'General Discussion' started by avivoren, Sep 17, 2023.

  1. avivoren

    avivoren

    Joined:
    Sep 21, 2014
    Posts:
    36
    When I try to log to my unity support account I get this message
    Cannot sign in suspended user #some numbers

    - I requested many tickets over the last 2 years and didn't even get a email that unity got them - feeling so stupid
    - my asset store refunds - stuck on processing for over a year - no zendesk ticket related to them.

    I didn't even get a message that my support account was terminated.. wtf

    my actual account is completely fine and not suspended or anything
    Do anyone know a place I can reach to sort this out?
     
    avivoren, Sep 17, 2023
    #1

  2. Mike-Geig

    Mike-Geig

    Unity Technologies

    Joined:
    Aug 16, 2013
    Posts:
    220
    Let me take a look for you
     
    Mike-Geig, Sep 17, 2023
    #2

  3. avivoren

    avivoren

    Joined:
    Sep 21, 2014
    Posts:
    36
    Thank you, do you need my zendesk user id?
     
    avivoren, Sep 17, 2023
    #3

  4. avivoren

    avivoren

    Joined:
    Sep 21, 2014
    Posts:
    36
    DMed you my id
     
    avivoren, Sep 17, 2023
    #4