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Can't buy assets

Discussion in 'Editor & General Support' started by imaewyn, May 1, 2016.

  1. KevinNguyen305

    KevinNguyen305

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    @teddyl168 Hi, have issue : 133.194 Billing Charge Failed: Risk Evaluation Decision is Reject, so i can't buy :(.
    Could you help me. Hope you can help me before sale end.
     
    Last edited: Apr 28, 2017
  2. teddyl168

    teddyl168

    Unity Technologies

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    @Gru, I believe your issue has been resolved in another thread. Let me know if there is anything we can help you further and thank you to reach out to us.
     
  3. wood333

    wood333

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    May 9, 2015
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    It's happening again. Twice I tried to purchase the Poly Art Boar, and the transaction supposedly failed. Just like months ago. I'll try again right now. This is what I got:
    May 2017 Purchas Error.JPG
    I bet my card was charged 3 times for this asset. Can you fix this once and for all, please!
     
    Last edited: May 6, 2017
  4. teddyl168

    teddyl168

    Unity Technologies

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    Does it still happen for you now?
     
  5. sgower

    sgower

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    Just wanted to add that while I'm not currently having problems, I was unable to buy for 2-3 week around 2 months ago. Neither CC or Paypal was working for me.
     
  6. wood333

    wood333

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    What does it look like to you?

    Today.JPG
    Now that your wishful thinking is out of the way, why not roll up your sleeves and do something about this.
     
  7. Nurain86

    Nurain86

    Unity Technologies

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    @wood333 @Spanky11

    Thank you for getting in touch.

    Apologies for the frustration caused.

    Unfortunately, the error seems to relate to server error. Normally you can resolve this by just disabling your VPN. Please give that a go first. Alternatively you can try using paypal again as the payment method.

    Thank you for your continued support
     
  8. kidtech

    kidtech

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    May 14, 2017
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    I have the trouble too, my email is kidtechvn@gmail.com Now how can i purchase asset in your store?
     
  9. kidtech

    kidtech

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    My email kidtechvn@gmail.com
     
  10. Nurain86

    Nurain86

    Unity Technologies

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    Hi @kidtech
    I believe your purchase went thru via paypal. Thank you for your continued support.
     
  11. Kaffekop

    Kaffekop

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    Hmm... as this just popped up three times in a row for me, I guess this haven't been fixed yet.
    Any news on a fix?

    Cheers - Allan
     
  12. Dev234

    Dev234

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    Oct 29, 2014
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    I am having the same issue. I made a purchase with my Master Card then Unity just showed:

    "Unfortunately, we are unable to process your transaction at this time. Please double check your billing details, try a new credit card, or contact your bank.[ERR:107]"

    The worst thing is that Unity Asset Store already charged me $20 from my Master Card, but the asset does not appear in my purchased list. That's really annoying! They charged me but don't give me the item that I bought.

    Can anyone help me?
     
  13. Dev234

    Dev234

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    Hi, I am having this issue too! The bad thing is Unity already charged me $20, but haven't given the asset I bought to me yet. That asset doesn't appear in my purchase list.

    Anyone please help me!
    Why take my money, but don't give me the asset????
     
    wood333 likes this.
  14. Kaffekop

    Kaffekop

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    Issue resolved for my part. It turned out to be a VPN, that had messed up my system. An uninstall and a resetting of my network solved it.

    Cheers
     
    teddyl168 likes this.
  15. wood333

    wood333

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    Unfortunately my computer is used for other business purposes. Since it is working perfectly and I am able to use my credit cards to purchase from literally every internet seller other than the Unity Asset Store, it would be unwise for me to risk changes to the system solely for functionality with your Asset Store.

    I do not use a VPN, my computer connects directly to the Comcast router (by physical cable), and not via a network. We don't use Pay Pal here. We made a few international payments by Pay Pal some time in the past, but it was never as convenient, efficient or trustworthy as using a major credit card, and we do fine without Pay Pal.

    Since the Unity Asset Store is the only merchant who cannot process our purchases, we will simply have to forgo purchases until such time as your systems function at the same level of reliability as every other entity from whom we purchase products. Please do let me know, if you discover why your system does not work when all the others do.
     
  16. teddyl168

    teddyl168

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    @wood333 ,I just checked our log but I cannot find any failed transaction from you recently (last transaction was 4/25). I can find 3 failures due to your e-mail issue in the beginning of 2016 (1/21 to 1/24) other than that your transactions looks good to us. Your connection is good, your credit card is good. Please let me know what you want to purchase and we can definitely look into it for you.
     
  17. teddyl168

    teddyl168

    Unity Technologies

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    I have replied you in another separated thread.
     
  18. navy3000

    navy3000

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    im getting "The system failed to process your card at this time. Please double check your billing details, try a new credit card, or contact your bank." i tryed 3 times and nothing..but reading here..does this mean i payed for it 3 times? it gaves me nothing..
     
  19. navy3000

    navy3000

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    can anyone help?
     
  20. wood333

    wood333

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    I made no transactions since 4/25, however today I successfully purchased an asset using my laptop at an off site location. I then tried my main computer, and received a different error message than reported above. Thus:
    New Error 5-27-2017.JPG
    In response to the new error message, I reexamined my system and I believe I narrowed this issue to a missing exception in my Firefox browser. I deleted the exception for "pay.unity.com," and remarked it "allow." Upon that change I purchased an additional asset. Back in business. Thank you for your assistance. Drinks all around!
     
  21. navy3000

    navy3000

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    how did you delete it then allow it?
     
  22. wood333

    wood333

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    In Firefox upper right symbol to "Open Menu"
    Select the gear named "Options"
    In "Privacy" tab there is a button named "Exceptions" click it. This opens a list of how you are handling your cookies, since I have Firefox set up to "ask me" every time a site attempts to use a cookie, my Exceptions is a complete list of whether I Allow a cookie, Allow for Session (goes away when I close Firefox), or Block.

    In my case, for some reason I had the cookie "pay.unity.com" set to block. You can highlight it and use the button above to change it to Allow, or in my case, I probably used the button below to remove it, and when I went back to make a purchase Firefox asked me what to do with the cookie attempt and then I clicked Allow.

    The point is, for purchases you must allow the cookie "pay.unity.com" in whatever browser you use.
     
  23. navy3000

    navy3000

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    i dont see the exceptions button..im using firefox..could you show me a screen shot where it is?

    thanks
     
  24. wood333

    wood333

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    exceptions.JPG

    I use "ask me every time" and when a program attempts to place a cookie, Firefox asks me to choose, Allow, Allow for Session, or Block. I click Exceptions as shown above to get the list.
     
  25. navy3000

    navy3000

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    ...that...options tab looks nothing like mine...mine opens in a new tab and all of that is on the left and all of that stuff isnt there..
     
  26. wood333

    wood333

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    We probably have different versions of Firefox, but there should be cookie controls built into yours. If you block all cookies you can't buy on the asset store. If you don't let Firefox use the cookie "pay.unity.com" you will have the same problem I did. If you think this is your problem you will need to research your release of Firefox and find out how to enable that cookie. That's as far as I can take it for you. Good luck.
     
  27. navy3000

    navy3000

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    well the error i get is

    The system failed to process your card at this time. Please double check your billing details, try a new credit card, or contact your bank.

    but everything is fine on my end..
     
  28. wood333

    wood333

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    If your card is good, the problem is either your computer cookie settings, virus protections, etc., or its on Unity's side. You could try to rule out your computer as the problem by enabling all cookies and shutting down virus protections, and then attempt the sale, OR, try to make a sale on a different computer at a different location. Yes, that's a hastle. Otherwise, I sent a message by email to Unity support, and they opened a ticket number and started helping me.
     
    Last edited: May 31, 2017
  29. teddyl168

    teddyl168

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    @wood333 ,it is great news that you figured out way to continue the business with Unity. That is really cool!

    @navy3000 ,the last transaction I can see in our log was 2016/10. Did you use any e-mail or username for you recent transaction?
     
  30. navy3000

    navy3000

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    i used the same email my account is connected to i also send support help but got nothing back here is the info it said to give to support

    "
    Path: https://pay.unity.com/as/checkout?s...outToken=223d7474-cc12-4f49-bfcd-4a0f723ebf0b
    Request ID: a0decd75-1727-43ba-b5cb-f289039cbdd3
    Error: The system failed to process your card at this time. Please double check your billing details, try a new credit card, or contact your bank.
    "
     
  31. wood333

    wood333

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    As I read the threads it appears that others than myself have experienced temporary issues that go away after time or action by Unity. Something at Unity's end, or your merchant providers end, changed for me, as evidenced by the error message change from a consistent 115 to the new 113. Either you guys fixed it or we all just got lucky.

    I can get my computers to let the transaction take place. Upon the 113 error, enabling cookie pay.unity.com was all it took for the asset store to accept the transaction from my main computer. My laptop worked without any attention.

    Hope my posts are helpful to others.:)
     
  32. teddyl168

    teddyl168

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    @navy3000 ,I started another thread for our investigation about your case due to sensitive PII. Basically, you can check back your card issuer about the card you used to purchase from Unity and thanks for your understanding.
     
  33. TCROC

    TCROC

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    I am also now having issues with this. I keep getting "Unfortunately, we are unable to process your transaction at this time. Please double check your billing details, try a new credit card, or contact your bank." I contacted my bank and they say the card is just fine.
     
  34. Nurain86

    Nurain86

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    Hi @TCROC, are you still having issue with your purchase? Seems like you manage to made the purchase thru paypal.
    As mentioned in this thread, you can try these steps to help with the error you are facing.
    1. disconnect from any VPN/Proxy
    2. check that your billing and card information is correct
    or 3. add cookie "pay.unity.com" as exceptions in your browser cookie settings

    if you are till facing problems with your purchase, do come back to us again and we will try to assist you.

    Thank you and have a nice day!
     
  35. IgorAherne

    IgorAherne

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    May 15, 2013
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    After successfully buying 3 assets this morning (UK), can't buy any more assets with HSBC bank debit card, getting:

    133.194 Billing Charge Failed: 34: REFUSED:FRAUD SUSPICION

    Called HSBC they are saying they didn't decline anything,
    Trying to use Express purchase
    Doesn't work from Chrome nor from Firefox

    ______
    EDIT:
    Worked with usual manual (non-express) purchase
     
    Last edited: Jun 28, 2017
  36. Nurain86

    Nurain86

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    Hi I have replied you in a different thread, do reach out to us if you need further help.
    Thank you!
     
  37. JoyStation

    JoyStation

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    Mar 28, 2017
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    I am now experiencing the same problem these folks were experiencing. I bought a Master Card gift card and a Visa Vanilla gift card. I put both in. They gave me the error decline message. I even connected both to PayPal, still got the error. Is the problem because the two cards are US only, or is there more to it?
     
  38. Nurain86

    Nurain86

    Unity Technologies

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    Apr 20, 2017
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    Hi @JoyStation This is likely being caused by our payment server not accepting gift cards. Our payment server only accepts Credit Cards and Debit Cards.

    Sorry for the inconvenience caused, do reach out to us if you need further help.
     
  39. minhhoang00

    minhhoang00

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    133.194 Billing Charge Failed: 34: REFUSED:FRAUD SUSPICION
    please help me
     
  40. Nurain86

    Nurain86

    Unity Technologies

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    hi @minhhoang00, seems like you managed to purchase the items. Do reach out to us if you need further help.
    Thank you!
     
  41. siliwangi

    siliwangi

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    Sep 25, 2009
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    Getting the same 133.194 Billing Charge Failed: 34: REFUSED:FRAUD SUSPICION when trying to buy $1 worth of asset.
     
  42. siliwangi

    siliwangi

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  43. lucasst92

    lucasst92

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    @Nurain86 , I can't buy an asset either.

    I've tried using 3 different credit cards, and none of them work. I've contacted the bank agencies, and everything seems to be fine with the cards.

    The error message I keep getting is :


    "The system failed to process your card at this time. Please double check your billing details, try a new credit card, or contact your bank. When contacting support, please include the following information(show):
    Path: https://pay.unity.com/as/checkout?s...outToken=44ddfcf4-e9fc-4b97-a076-827544eafdcf&
    Request ID: c59e5ede-6579-4e0f-a120-3ed7ed70152b
    Error: The system failed to process your card at this time. Please double check your billing details, try a new credit card, or contact your bank.

    So, not managing to do it, i made a paypal account. Only to find i couldn't complete the purchase either. This is the error message I get:



    erro unity.png
     
  44. lucasst92

    lucasst92

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    I really need some assistance here.
     
  45. teddyl168

    teddyl168

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    can you please let us know your Unity ID or e-mail address which can help us to check your purchase activities. Thanks in advance.
     
  46. Nurain86

    Nurain86

    Unity Technologies

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    @lucasst92
    Sorry for the late reply, I have send you a PM. Do look into it and get back to us should you need further assistance.
     
  47. Orczillabot

    Orczillabot

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    Another potential customer here, unable to purchase. I've tried different credit cards and different browsers. Can I just send Unity Asset Store a personal check, or make the purchase over the phone or something?
     
  48. Nurain86

    Nurain86

    Unity Technologies

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    hi @Orczillabot

    Have you tried some of the solutions mentioned in this post?
    Alternatively, you may want to try using PayPal or other credit card.
    You can try to disconnect from any proxy/VPN, or check with your bank on why the transaction is block since we did not see your purchase going through to our side. The problem might be with the bank instead.

    Do get back to us if you need further assistance.

    Thank you for your support!
     
  49. Orczillabot

    Orczillabot

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    As I indicated, I have tried another credit card. Different banks, both Visa and MasterCard, as well as different web browsers. I'm not behind a proxy or on a VPN. I've had the bank on the phone in real time while I attempt the transaction, and the bank doesn't see it at all until some time later, long after the purchase page indicates the purchase has failed. The problem seems pretty clearly with your payment processor, not with my bank(s). Here is the most recent failure message:
     
  50. Orczillabot

    Orczillabot

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    ... except that the problem was (probably?) my browser after all. For anybody else unable to purchase, in addition to enabling pay.unity.com for cookies, also enable it for popups. Which is weird, because I didn't see any popup pop up, and correlation is not causation, but I have the assets now.