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Can't add users to project in online services portal

Discussion in 'Unity Analytics' started by pndeveloper, Aug 26, 2016.

  1. pndeveloper

    pndeveloper

    Joined:
    Dec 7, 2015
    Posts:
    29
    (Sorry to post this in the Analytics forum, but there isn't a forum for online services in general...)

    After selecting a project at https://developer.cloud.unity3d.com/projects (and then selecting the Users tab), it appears to be impossible to add users, currently. The "Add" button is always disabled, even after selecting a user from the dropdown list. I am the owner of the project I'm trying to add users to and I've never had any trouble with this in the past, so it seems like a new issue. (Also, I've tried it in multiple browsers, so it doesn't appear to be browser-specific.)

    Anyone else seeing this?
     
  2. Brian-3D

    Brian-3D

    Unity Technologies

    Joined:
    Oct 27, 2013
    Posts:
    9
    Thank you dppc for reporting this issue.

    As a potential workaround, if you enter an email address directly and press `enter` you should see the "Add" button switch to enabled. Though as you mentioned, picking users/groups from the drop-down is not working correctly.

    We're working on a fix and will reply back once it's deployed. Sorry for the hassle!
     
  3. Brian-3D

    Brian-3D

    Unity Technologies

    Joined:
    Oct 27, 2013
    Posts:
    9
    Hi dppc,

    This issue should now be fixed.

    Please make sure you hard-refresh your browser page to make sure you have the latest code.

    Thanks again for letting us know about the problem, have a nice weekend!
     
    erika_d and pndeveloper like this.
  4. pndeveloper

    pndeveloper

    Joined:
    Dec 7, 2015
    Posts:
    29
    Thanks, looks like it's back to working normally.
     
    erika_d likes this.
  5. Brute_Force89

    Brute_Force89

    Joined:
    Sep 13, 2016
    Posts:
    2
    Hello, I am having this exact issue. I have tried selecting people from the dropdown, selecting a group I placed them in, using a different browser, and entering their names and/or emails manually. I managed to get it to work once, and add one person, but then I removed them to try adding everyone as a group, and now I can't get that person added back either. I have attached a screenshot with 'All Org Users' selected, and the box next to it is greyed out.
     

    Attached Files:

  6. Brian-3D

    Brian-3D

    Unity Technologies

    Joined:
    Oct 27, 2013
    Posts:
    9
    Hi @Brute_Force89,

    I'm also unable to add a group. We'll be looking at this right now!
     
  7. Brian-3D

    Brian-3D

    Unity Technologies

    Joined:
    Oct 27, 2013
    Posts:
    9
    Hi @Brute_Force89

    This is now fixed, sorry the breakage. I appreciate you letting us know.

    Please make sure you hard-refresh your browser to pick up the changes.

    (Our original fix didn't make it into the recent branch we deployed so the bug was unfortunately brought back to life)
     
    erika_d and ap-unity like this.
  8. Brute_Force89

    Brute_Force89

    Joined:
    Sep 13, 2016
    Posts:
    2
    Wow, you guys work fast. I wasn't expecting a response, let alone a fix, so soon. Just checked, everything worked fine, no issues. Thanks for the help!
     
    Brian-3D and erika_d like this.
  9. BrotenStudios

    BrotenStudios

    Joined:
    Feb 13, 2014
    Posts:
    155
    Adding groups appears to be broken again on Unity Developer Portal. No users or groups show in the drop down. Only by adding a User via direct email works.
     
  10. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,519
    @BrotenTechCorp

    Sorry for the delay in responding.

    We did have an issue with adding groups in the Developer site, but it has been resolved. I was able to test it now and it looks like it is working correctly. If you still experience this issue, please let me know.
     
  11. YozanBi

    YozanBi

    Joined:
    Dec 31, 2020
    Posts:
    5
    Hello, I am facing the same issue. I tried all the above solutions without success. Could someone please lend me a hand?
    Hello, I am facing similar issue to add a user to a project. I tried the above solutions without success. Could someone please help me?
     
  12. JeffDUnity3D

    JeffDUnity3D

    Joined:
    May 2, 2017
    Posts:
    14,446
    Please describe your issue and any errors you are seeing, perhaps share some screenshots. There have been a lot of dashboard changes lately, this thread is several years old.