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Bug Can't access Unity Dashboard

Discussion in 'Unity Gaming Services General Discussion' started by tatianaSever, Jan 11, 2022.

  1. tatianaSever

    tatianaSever

    Joined:
    Mar 5, 2016
    Posts:
    1
    The site has been returning internal server error for the last two weeks.


    Failed to load resource: the server responded with a status of 500 ()
    s.js:1 Failed to load resource: the server responded with a status of 500 ()
    siteintercept.qualtrics.com/WRSiteInterceptEngine/Targeting.php?Q_ZoneID=ZN_bl8RUfO7atiirTn&Q_CLIENTVERSION=1.64.1&Q_CLIENTTYPE=web:1 Failed to load resource: the server responded with a status of 500 ()
    siteintercept.qualtrics.com/WRSiteInterceptEngine/Targeting.php?Q_ZoneID=ZN_bl8RUfO7atiirTn&Q_CLIENTVERSION=1.64.1&Q_CLIENTTYPE=web:1 Failed to load resource: the server responded with a status of 500 ()
    instrument.js:109 TypeError: Cannot read properties of undefined (reading 'event_callback')
    at handleCallback (www.google-analytics.com/analytics.js:59)
    at Array.GoogleAnalytics.dataLayer.push (www.google-analytics.com/analytics.js:70)
    at app.81c2a566.js:1
    at Fs (vendors.ee8b338c409b9432f026.dll.js:1)
    at t.unstable_runWithPriority (vendors.ee8b338c409b9432f026.dll.js:1)
    at Yi (vendors.ee8b338c409b9432f026.dll.js:1)
    at As (vendors.ee8b338c409b9432f026.dll.js:1)
    at vendors.ee8b338c409b9432f026.dll.js:1
    at I (vendors.ee8b338c409b9432f026.dll.js:1)
    at MessagePort.w.port1.onmessage (vendors.ee8b338c409b9432f026.dll.js:1)
    (anonymous) @ instrument.js:109
    vendors.ee8b338c409b9432f026.dll.js:1 Uncaught TypeError: Cannot read properties of undefined (reading 'event_callback')
    at handleCallback (www.google-analytics.com/analytics.js:59)
    at Array.GoogleAnalytics.dataLayer.push (www.google-analytics.com/analytics.js:70)
    at app.81c2a566.js:1
    at Fs (vendors.ee8b338c409b9432f026.dll.js:1)
    at t.unstable_runWithPriority (vendors.ee8b338c409b9432f026.dll.js:1)
    at Yi (vendors.ee8b338c409b9432f026.dll.js:1)
    at As (vendors.ee8b338c409b9432f026.dll.js:1)
    at vendors.ee8b338c409b9432f026.dll.js:1
    at I (vendors.ee8b338c409b9432f026.dll.js:1)
    at MessagePort.w.port1.onmessage (vendors.ee8b338c409b9432f026.dll.js:1)
    dashboard.unity3d.com/:1 Access to XMLHttpRequest at 'https://api.amplitude.com/' from origin 'https://dashboard.unity3d.com' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: It does not have HTTP ok status.
    trycatch.js:220 POST https://api.amplitude.com/ net::ERR_FAILED
     
    tatianaSever, Jan 11, 2022
    #1

  2. unity_enw7bIYlMNHclw

    unity_enw7bIYlMNHclw

    Unity Technologies

    Joined:
    Aug 24, 2021
    Posts:
    4
    Hey tatianaSever,

    Sorry to hear that you are having issues accessing the dashboard. Would you mind providing some information so that we can further debug the issue?

    1. what browser and browser version are you using?
    2. what OS are you on?
    3. what page are you attempting to access?

    I would also advise clearing out all browser cache/cookies and attempting again. As well as trying in an incognito window to see if we get the same results.

    Thanks,

    Gabe
     
    unity_enw7bIYlMNHclw, Jan 11, 2022
    #2