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Cannot use the Asset Store inside Unity - "You Are Currently Offline"

Discussion in 'Assets and Asset Store' started by jotaleal, Feb 17, 2019.

  1. jotaleal

    jotaleal

    Joined:
    Aug 5, 2017
    Posts:
    2
    Hello to everyone!

    I recently purchased an asset from the Asset Store inside the Chrome Browser and when I try to download it I get this message in the Asset Store window inside Unity editor:

    You Are Currently Offline
    You must be online in order to download content from the Asse Store.
    Existing downloaded content may still be imported into your current Project.    ​

    I'm also getting a warning message that could be related whenever I open the Unity Hub that says:

    Failed to load the cloud projects.​

    I have tried signing out and in again and also updating my info in the account but nothing seems to change.
    I am using Unity 2019.2.0a4 and Unity Hub 1.5.0 on Mac.

    Is anybody aware of any problems regarding the connection to the Asset Store?

    Thanks!

    Edit:

    Ok, it seems the problem occurs in Unity 2019.2.0a4 because the Asset Store is working just fine in Unity 2018.3.4f1.

    I want to add that the version of Unity 2019 I am using refuses to quit when I close the editor.
     
    Last edited: Feb 17, 2019
    jotaleal, Feb 17, 2019
    #1

  2. GreggWBDL

    GreggWBDL

    Joined:
    Sep 12, 2019
    Posts:
    1
    Was this ever resolved? I have the same issue on a Mac with 2019.2.4f1.
     
    GreggWBDL, Sep 12, 2019
    #2

  3. Scott-Steffes

    Scott-Steffes

    Joined:
    Dec 31, 2013
    Posts:
    59
    If other solutions don't work for you, this may allow you to get around the issue:

     
    Scott-Steffes, Sep 23, 2020
    #3